hp Color LaserJet 4730mfp常见故障代码描述,英文手册1
更新时间：2024/4/13 18:40:20,view:158hp打印机HP Color LaserJet 4730mfp苏州hp打印机售后维修服务中心电话0512-696l6769，苏州维修点电话, hp2288打印机报错, HP126A开机扫描头没反应, hp1005打印打印完多进纸半张卡住, hp 451 对位辊, hp5225如何打印自检,
Code: 10.90.XY
Display:
10.90.XY REPLACE [COLOR] CARTRIDGE
Description:
A color cartridge is out of toner and needs to be replaced.
Remedy:
Replace the color cartridge.
Code: 10.92.YY
Display:
10.92.YY CARTRIDGES NOT ENGAGED
Description:
The print cartridge is not seated properly in the MFP. Y=0: Black Y=1: Cyan Y=2: Magenta Y=3: Yellow
Remedy:
1. Remove and reinstall the print cartridge. 2. Ensure that the ETB is installed.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The MFP cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: 10.00.00 = black print cartridge 10.00.01 = cyan print cartridge 10.00.02 = magenta print cartridge 10.00.03 = yellow print cartridge
Remedy:
1. Turn the MFP off then on. 2. Reinstall the print cartridge corresponding to the appropriate error, or install a new print cartridge if available.
Code: 11.X
Display:
11.X INTERNAL CLOCK ERROR
Description:
This message is displayed when there is a problem with the real-time clock on the formatter board. XX=01 Dead clock battery XX=02 Dead real-time clock
Remedy:
Touch OK to continue. If this error occurs, the MFP will continue to track the time and date using the processor clock until the MFP is turned off. Unless the error is corrected, you will be prompted to reset the date and time whenever the MFP is turned off then on. If the error persists, the formatter might need to be replaced.
Code: 13.01.00
Display:
13.01.00 JAM INSIDE DRAWER BELOW TRAY 1
Description:
Paper is jammed inside the drawer.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.02.00
Display:
13.02.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the paper feed assembly. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. If paper jams in the paper feed assembly, replace the assembly after checking for any obstruction.
Code: 13.05.00
Display:
13.05.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The front edge did not reach sensor SR1 within the specified time after reaching sensor SR12.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions near the fuser inlet. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. Replace the fuser.
Code: 13.12.00
Display:
13.12.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor).
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Ensure that media meets specifications. 3. Ensure that the ETB rollers roll freely. 4. Ensure that there is no obstruction at the bottom of the ETB.
Code: 13.31.00
Display:
13.31.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed in the fuser.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the fuser. 3. Check for obstructions in the duplexer.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN OUTPUT BIN
Description:
Paper is jammed in the output bin. Use this list to determine the exact location of the jam: • 13.12.07 = staple cartridge • 13.12.08 = output bin paper-present sensor (paper is stuck) • 13.12.09 = output bin inlet sensor (paper is stuck) • 13.12.10 = output bin inlet sensor (paper did not reach the sensor at the appropriate time) • 13.12.11 = paper present in the output bin when the MFP is turned on • 13.31.00 = paper jammed in the reversing assembly
Remedy:
1. Clear all jammed paper. 2. Verify that the connector J50 on the DC controller PCB is firmly seated. 3. Verify that the two connectors on the rear of the reversing assembly are installed. 4. Use the component diagnostics test to test three motors: switchback motor, intermediate switchback motor, and output motor. 5. Use the component diagnostics test to test two sensors: face-up/face-down solenoid and alienation solenoid. 6. Use the manual sensor test to test two sensors: paper delivery sensor and reversing-paper sensor. 7. If any of these components fail, replace the reversing assembly.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN STAPLER
Description:
Paper is jammed inside the stapler.
Remedy:
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN TRAY 1
Description:
The MP tray pickup solenoid might be defective.
Remedy:
Remove any jammed paper from tray 1. Follow the instructions on the control panel. If the message persists, open the DIAGNOSTICS menu and touch COMPONENT TEST. Run the test for MP TRAY SOLENOID. If the solenoid is defective, replace it.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN TRAY X
Description:
Paper is jammed in the specified tray.
Remedy:
Follow the instructions on the control panel.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE LOWER RIGHT DOOR
Description:
Paper is jammed inside the lower right door.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE OUTPUT ACCESSORY BRIDGE
Description:
Paper is jammed inside the output accessory bridge.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE SMALL FRONT DOOR
Description:
Paper is jammed inside the small front door.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE TRAY 1
Description:
There is a jam inside tray 1.
Remedy:
1. Remove any jammed paper in tray 1. 2. Ensure that paper is loaded properly. 3. Inspect the pickup roller and separation pad. Replace if necessary.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN LEFT ACCESSORY
Description:
Paper is jammed in an external paper handling device.
Remedy:
Clear the jam and then touch OK.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The MFP has received more data from the computer than fits in available memory.
Remedy:
1. Touch OK to continue printing. CAUTION A loss of data will occur. 2. Reduce the complexity of the print job to avoid this error in the future. 3. Adding memory to the MFP may allow printing of more complex pages.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
The EIO card in card slot X has overflowed its I/O buffer during a busy state.
Remedy:
1. Touch OK to continue printing. CAUTION A loss of data will occur. 2. Check the host configuration. If the message persists, replace the device in the EIO slot.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
Touch OK to continue. When this error occurs, data might be lost. If necessary, resend the job to the MFP.
Code: 22
Display:
22 PARALLEL I/O BUFFER OVERFLOW
Description:
The parallel buffer has overflowed during a busy state.
Remedy:
1. Touch OK to resume printing. NOTE A loss of data will occur. 2. If the message persists, disconnect the parallel cable at both ends and reconnect. 3. Ensure that a high-quality cable is being used. Some non-hp parallel cables might be missing pin connections or might not conform to the IEEE-1284 specification. 4. Replace the parallel cable. 5. Leave the PC connected and attempt to connect to another printer. If the connection fails, replace the formatter.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
The USB buffer has overflowed during a busy state.
Remedy:
1. Touch OK to continue printing. NOTE A loss of data will occur. 2. If the message persists, disconnect the USB cable at both ends and reconnect. 3. Ensure that a high-quality USB cable is being used. 4. Replace the USB cable. 5. Leave the PC connected and attempt to connect to another printer. If the connection fails, replace the formatter.
Code: 30.00.01
Display:
30.00.01 Check Cables Check Scanner Lock
Description:
The scanner cables might be loose, or the scanner lock might be incorrectly set.
Remedy:
1. To continue, turn the MFP off then on. 2. Check the cables and the scanner lock. 3. Check the scanner fan.
Code: 30.1
Display:
30.1.YY SCANNER FAILURE
Description:
An error has occurred in the scanner. Use the following list to identify specific errors: • 30.1.1 = The scanner cover is open. • 30.1.2 = A jam has occurred in the ADF. • 30.1.3 = The ADF could not pick up the paper. • 30.1.6 = An error has occurred at the scanner fan. (See the separate entry for this error.) • 30.1.7 = A communication error has occurred in the scanner. • 30.1.8 = A scanner calibration error has occurred. (See the separate entry for this error.) • 30.1.10 = An error has occurred at the ADF fan. (See the separate entry for this error.) • 30.1.15 = Scanner initialization failed. • 30.1.17 = The scanner carriage is locked. • 30.1.18 = An error occurred on the scanner PCB. • 30.1.19 = An error occurred at the scanner lamp. • 30.1.22 = A fatal hardware error has occurred in the scanner. • 30.1.23 = A scanner calibration error has occurred. • 30.1.24 = The ADF jam access door is open. • 30.1.25 = A general error has occurred in the scanner or ADF. This error is most likely a memory corruption. • 30.1.29 = The ADF output bin is full. • 30.1.36 = The scanning firmware upgrade failed. The MFP automatically tries to upgrade the firmware again the next time the MFP is turned on.
Remedy:
1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.
Code: 30.1.10
Display:
30.1.10 SCANNER FAILURE
Description:
The ADF fan is not operating. The ADF fan operates only during the scan process.
Remedy:
1. Remove the ADF rear cover and watch the fan during a scan from the ADF. 2. Verify that the fan connection on the ADF intermediate PCB is firmly seated. 3. If the fan does not rotate, replace the ADF.
Code: 30.1.6
Display:
30.1.6 SCANNER FAILURE
Description:
This is a scanner fan error. This fan is located in the base of the scanner assembly. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. This fan also operates during the MFP initialization sequence.
Remedy:
1. During the MFP initialization sequence, listen to the fan to determine if it is operating. 2. Verify that the connector CN108 on the scanner controller PCB is firmly seated. Also make sure that the connection for the fan in the base of the scanner assembly is firmly seated. 3. If all the connections are secure but the fan is not operating, replace the fan.
Code: 30.1.8
Display:
30.1.8 SCANNER FAILURE
Description:
This is a scanner calibration error. The scanner might be locked, or a cable might not be connected correctly. During the MFP initialization sequence, the scanner optical assembly moves from its home position to the calibration strip. If this movement does not occur, this error appears.
Remedy:
1. Raise the ADF and ensure that the scanner lock is in the unlocked position. 2. Turn on the MFP and watch to see if the optical assembly moves. If it does not move, remove the scanner glass to see if anything is hindering the optical assembly from moving. 3. Ensure that the optical assembly drive belt is installed correctly. 4. Verify that the connector CN106 on the scanner controller PCB is firmly seated.
Code: 40
Display:
40 Bad Serial Transmission
Description:
A serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer.
Remedy:
Touch OK to clear the error message. (Data will be lost.)
Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
The connection between the MFP and the EIO card has been broken.
Remedy:
Touch OK to continue printing.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A connection with the embedded Jetdirect print server has been broken.
Remedy:
Turn the MFP off then on. If the message persists, the embedded Jetdirect print server might be damaged. Replace the formatter.
Display:
10.90.XY REPLACE [COLOR] CARTRIDGE
Description:
A color cartridge is out of toner and needs to be replaced.
Remedy:
Replace the color cartridge.
Code: 10.92.YY
Display:
10.92.YY CARTRIDGES NOT ENGAGED
Description:
The print cartridge is not seated properly in the MFP. Y=0: Black Y=1: Cyan Y=2: Magenta Y=3: Yellow
Remedy:
1. Remove and reinstall the print cartridge. 2. Ensure that the ETB is installed.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The MFP cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: 10.00.00 = black print cartridge 10.00.01 = cyan print cartridge 10.00.02 = magenta print cartridge 10.00.03 = yellow print cartridge
Remedy:
1. Turn the MFP off then on. 2. Reinstall the print cartridge corresponding to the appropriate error, or install a new print cartridge if available.
Code: 11.X
Display:
11.X INTERNAL CLOCK ERROR
Description:
This message is displayed when there is a problem with the real-time clock on the formatter board. XX=01 Dead clock battery XX=02 Dead real-time clock
Remedy:
Touch OK to continue. If this error occurs, the MFP will continue to track the time and date using the processor clock until the MFP is turned off. Unless the error is corrected, you will be prompted to reset the date and time whenever the MFP is turned off then on. If the error persists, the formatter might need to be replaced.
Code: 13.01.00
Display:
13.01.00 JAM INSIDE DRAWER BELOW TRAY 1
Description:
Paper is jammed inside the drawer.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.02.00
Display:
13.02.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the paper feed assembly. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. If paper jams in the paper feed assembly, replace the assembly after checking for any obstruction.
Code: 13.05.00
Display:
13.05.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The front edge did not reach sensor SR1 within the specified time after reaching sensor SR12.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions near the fuser inlet. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. Replace the fuser.
Code: 13.12.00
Display:
13.12.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor).
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Ensure that media meets specifications. 3. Ensure that the ETB rollers roll freely. 4. Ensure that there is no obstruction at the bottom of the ETB.
Code: 13.31.00
Display:
13.31.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed in the fuser.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the fuser. 3. Check for obstructions in the duplexer.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN OUTPUT BIN
Description:
Paper is jammed in the output bin. Use this list to determine the exact location of the jam: • 13.12.07 = staple cartridge • 13.12.08 = output bin paper-present sensor (paper is stuck) • 13.12.09 = output bin inlet sensor (paper is stuck) • 13.12.10 = output bin inlet sensor (paper did not reach the sensor at the appropriate time) • 13.12.11 = paper present in the output bin when the MFP is turned on • 13.31.00 = paper jammed in the reversing assembly
Remedy:
1. Clear all jammed paper. 2. Verify that the connector J50 on the DC controller PCB is firmly seated. 3. Verify that the two connectors on the rear of the reversing assembly are installed. 4. Use the component diagnostics test to test three motors: switchback motor, intermediate switchback motor, and output motor. 5. Use the component diagnostics test to test two sensors: face-up/face-down solenoid and alienation solenoid. 6. Use the manual sensor test to test two sensors: paper delivery sensor and reversing-paper sensor. 7. If any of these components fail, replace the reversing assembly.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN STAPLER
Description:
Paper is jammed inside the stapler.
Remedy:
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN TRAY 1
Description:
The MP tray pickup solenoid might be defective.
Remedy:
Remove any jammed paper from tray 1. Follow the instructions on the control panel. If the message persists, open the DIAGNOSTICS menu and touch COMPONENT TEST. Run the test for MP TRAY SOLENOID. If the solenoid is defective, replace it.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN TRAY X
Description:
Paper is jammed in the specified tray.
Remedy:
Follow the instructions on the control panel.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE LOWER RIGHT DOOR
Description:
Paper is jammed inside the lower right door.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE OUTPUT ACCESSORY BRIDGE
Description:
Paper is jammed inside the output accessory bridge.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE SMALL FRONT DOOR
Description:
Paper is jammed inside the small front door.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE TRAY 1
Description:
There is a jam inside tray 1.
Remedy:
1. Remove any jammed paper in tray 1. 2. Ensure that paper is loaded properly. 3. Inspect the pickup roller and separation pad. Replace if necessary.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN LEFT ACCESSORY
Description:
Paper is jammed in an external paper handling device.
Remedy:
Clear the jam and then touch OK.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The MFP has received more data from the computer than fits in available memory.
Remedy:
1. Touch OK to continue printing. CAUTION A loss of data will occur. 2. Reduce the complexity of the print job to avoid this error in the future. 3. Adding memory to the MFP may allow printing of more complex pages.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
The EIO card in card slot X has overflowed its I/O buffer during a busy state.
Remedy:
1. Touch OK to continue printing. CAUTION A loss of data will occur. 2. Check the host configuration. If the message persists, replace the device in the EIO slot.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
Touch OK to continue. When this error occurs, data might be lost. If necessary, resend the job to the MFP.
Code: 22
Display:
22 PARALLEL I/O BUFFER OVERFLOW
Description:
The parallel buffer has overflowed during a busy state.
Remedy:
1. Touch OK to resume printing. NOTE A loss of data will occur. 2. If the message persists, disconnect the parallel cable at both ends and reconnect. 3. Ensure that a high-quality cable is being used. Some non-hp parallel cables might be missing pin connections or might not conform to the IEEE-1284 specification. 4. Replace the parallel cable. 5. Leave the PC connected and attempt to connect to another printer. If the connection fails, replace the formatter.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
The USB buffer has overflowed during a busy state.
Remedy:
1. Touch OK to continue printing. NOTE A loss of data will occur. 2. If the message persists, disconnect the USB cable at both ends and reconnect. 3. Ensure that a high-quality USB cable is being used. 4. Replace the USB cable. 5. Leave the PC connected and attempt to connect to another printer. If the connection fails, replace the formatter.
Code: 30.00.01
Display:
30.00.01 Check Cables Check Scanner Lock
Description:
The scanner cables might be loose, or the scanner lock might be incorrectly set.
Remedy:
1. To continue, turn the MFP off then on. 2. Check the cables and the scanner lock. 3. Check the scanner fan.
Code: 30.1
Display:
30.1.YY SCANNER FAILURE
Description:
An error has occurred in the scanner. Use the following list to identify specific errors: • 30.1.1 = The scanner cover is open. • 30.1.2 = A jam has occurred in the ADF. • 30.1.3 = The ADF could not pick up the paper. • 30.1.6 = An error has occurred at the scanner fan. (See the separate entry for this error.) • 30.1.7 = A communication error has occurred in the scanner. • 30.1.8 = A scanner calibration error has occurred. (See the separate entry for this error.) • 30.1.10 = An error has occurred at the ADF fan. (See the separate entry for this error.) • 30.1.15 = Scanner initialization failed. • 30.1.17 = The scanner carriage is locked. • 30.1.18 = An error occurred on the scanner PCB. • 30.1.19 = An error occurred at the scanner lamp. • 30.1.22 = A fatal hardware error has occurred in the scanner. • 30.1.23 = A scanner calibration error has occurred. • 30.1.24 = The ADF jam access door is open. • 30.1.25 = A general error has occurred in the scanner or ADF. This error is most likely a memory corruption. • 30.1.29 = The ADF output bin is full. • 30.1.36 = The scanning firmware upgrade failed. The MFP automatically tries to upgrade the firmware again the next time the MFP is turned on.
Remedy:
1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.
Code: 30.1.10
Display:
30.1.10 SCANNER FAILURE
Description:
The ADF fan is not operating. The ADF fan operates only during the scan process.
Remedy:
1. Remove the ADF rear cover and watch the fan during a scan from the ADF. 2. Verify that the fan connection on the ADF intermediate PCB is firmly seated. 3. If the fan does not rotate, replace the ADF.
Code: 30.1.6
Display:
30.1.6 SCANNER FAILURE
Description:
This is a scanner fan error. This fan is located in the base of the scanner assembly. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. This fan also operates during the MFP initialization sequence.
Remedy:
1. During the MFP initialization sequence, listen to the fan to determine if it is operating. 2. Verify that the connector CN108 on the scanner controller PCB is firmly seated. Also make sure that the connection for the fan in the base of the scanner assembly is firmly seated. 3. If all the connections are secure but the fan is not operating, replace the fan.
Code: 30.1.8
Display:
30.1.8 SCANNER FAILURE
Description:
This is a scanner calibration error. The scanner might be locked, or a cable might not be connected correctly. During the MFP initialization sequence, the scanner optical assembly moves from its home position to the calibration strip. If this movement does not occur, this error appears.
Remedy:
1. Raise the ADF and ensure that the scanner lock is in the unlocked position. 2. Turn on the MFP and watch to see if the optical assembly moves. If it does not move, remove the scanner glass to see if anything is hindering the optical assembly from moving. 3. Ensure that the optical assembly drive belt is installed correctly. 4. Verify that the connector CN106 on the scanner controller PCB is firmly seated.
Code: 40
Display:
40 Bad Serial Transmission
Description:
A serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer.
Remedy:
Touch OK to clear the error message. (Data will be lost.)
Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
The connection between the MFP and the EIO card has been broken.
Remedy:
Touch OK to continue printing.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A connection with the embedded Jetdirect print server has been broken.
Remedy:
Turn the MFP off then on. If the message persists, the embedded Jetdirect print server might be damaged. Replace the formatter.
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