hp Color LaserJet CM4540常见故障代码描述,英文手册2
更新时间：2024/4/4 23:09:40,view:161HP Color LaserJet CM4540打印机苏州光福打印机维修服务中心电话0512-696l6769，苏州HP Color LaserJet CM4540光福维修站，HP Color LaserJet CM4540光福维修站, HP order-a-cartridge墨盒在哪, hp 2015dn 显示没墨, hp 请调整被卡住的支架, HP1025更换硒鼓, hp 451 出纸一半 提示卡纸,
Code: 40.00.05
Display:
40.00.05 Embedded I/O bad transmission
Description:
The product experienced a temporary printing error. The connection between the product and the EIO card in the specified slot has been broken.
Remedy:
Touch the OK button to clear the error message and continue printing.
Code: 41.02.00
Display:
41.02.00 Error
Description:
The product experienced an error in the laser/scanner assembly.
Remedy:
Turn the product off and then on. If the error persists, replace the laser/scanner assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in tray
Description:
The product detected a different paper size than expected. • Y = 0: Size mismatch. Detected media is longer or shorter than expected. • Y = A: Size mismatch. Detected media too long. • Y = B: Size mismatch. Detected media too short. • Z = 1: Source is Tray 1 • Z = 2: Source is Tray 2 • Z = 3: Source is Tray 3 • Z = 4: Source is Tray 4 • Z = 5: Source is Tray 5 • Z = 6: Source is Tray 6
Remedy:
Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the manual/tray bin sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in tray
Description:
The product detected a different paper type than expected. • Y = 0: (expected type) Unknown • Y = 1: (expected type) Normal media • Y = 3: (expected type) LBP OHT Y = 4 (expected type) Glossy media • Y = 5: (expected type) Gloss film • Y = 6: (expected type) Non-assured OHT • Y = 7: (expected type) Heavy media • Y = 8: (expected type) Light media • Y = 9: (expected type) Rough media • Y = A: (expected type) Extra heavy glossy media (glossy media 3) • Y = B: (expected type) Heavy glossy media (glossy media 2) • Y = C: (expected type) Heavy media 3 • Y = D: (expected type) Heavy media 2 • Z = 1: (detected type) Normal media • Z = 3: (detected type) LBP OHT • Z = 4: (detected type) Glossy media • Z = 5: (detected type) Gloss film • Z = 6: (detected type) Non-assured OHT • Z = 7: (detected type) Heavy media • Z = 8: (detected type) Light media • Z = 9: (detected type) Rough media • Z = A: (detected type) Extra heavy glossy media (glossy media 3) • Z = B: (detected type) Heavy glossy media (glossy media 2) • Z = C: (detected type) Heavy media 3 • Z = D: (detected type) Heavy media 2
Remedy:
Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. Clean the media sensor. If the error persists, replace the paper pickup assembly.
Code: 41.07.YZ
Display:
41.07.YZ Error
Description:
A media transportation error has occurred. • Y = 0: Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense • Y = 1: AutoSense (Normal): special case distinguished from typed Normal • Y = 2: Normal: typed (not AutoSense) • Y = 3: Light media 1, 2, or 3: typed or AutoSense • Y = 4: Heavy media 1: typed or AutoSense • Y = 5: Heavy media 2: typed or AutoSense • Y = 6: Heavy media 3: typed or AutoSense • Y = 7: Glossy media 1: typed or AutoSense • Y = 8: Glossy media 2: typed or AutoSense • Y = 9: Glossy media 3: typed or AutoSense • Y = A: Glossy film: typed or AutoSense • Y = B: OHT: typed or AutoSense • Y = C: Label • Y = D: Envelope 1, Envelope 2, or Envelope 3 • Y = E: Rough (designated media 1): typed or AutoSense • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3 • Z = 4: Tray 4 • Z = 5: Tray 5 • Z = 6: Tray 6 • Z = D: Duplexer
Remedy:
Turn the product off and then on. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY Error
Description:
An internal system failure error has occurred.
Remedy:
Turn the product off, and then on and retry. If the error persists, clear the firmware image from the active partition using the Partial Clean item in the preboot menu.
Code: 44.01.XX
Display:
44.01.XX Error
Description:
A digital send error has occurred.
Remedy:
Try to send the job again.
Code: 44.03.XX
Display:
44.03.XX Error
Description:
A digital send error has occurred.
Remedy:
Try to send the job again.
Code: 44.10.XX
Display:
44.10.XX Error
Description:
A send to e-mail error has occurred.
Remedy:
No action required.
Code: 44.34.XX
Display:
44.34.XX Error
Description:
A fax error has occurred.
Remedy:
Try to send the job again. See the fax troubleshooting sections in the service manual.
Code: 44.92.XX
Display:
44.92.XX Error
Description:
A fax error has occurred.
Remedy:
Try to send the job again. See the fax troubleshooting sections in the service manual.
Code: 47.00.XX
Display:
47.00.XX Error
Description:
A back channel internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.01.XX
Display:
47.01.XX Error
Description:
An image transformer internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.02.XX
Display:
47.02.XX Error
Description:
A job parser internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.03.XX
Display:
47.03.XX Error
Description:
A print job internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.04.XX
Display:
47.04.XX Error
Description:
A print spooler 9100 internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.06.XX
Display:
47.06.XX Error
Description:
A print app internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.WX.YZ
Display:
47.WX.YZ Printer Calibration Failed
Description:
The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event
• 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR Store Image failure • 47.FC.02: CPR Image not found • 47.FC.03: CPR Print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf Image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf Store image failure • 47.FC.12: Consecutive Dmax Dhalf Image not found • 47.FC.13: Consecutive Dmax Dhalf Print engine execution failure • 47.FC.20: Error Diffusion Image not found at system initialization • 47.FC.21: Error Diffusion Store image failure • 47.FC.22: Error Diffusion Image not found • 47.FC.23: Error Diffusion Print engine execution failure • 47.FC.30: Drum Speed Adjustment Image not found at system initialization • 47.FC.31: Drum Speed Adjustment Store image failure • 47.FC.32: Drum Speed Adjustment Image not found • 47.FC.33: Drum Speed Adjustment Print engine execution failure • 47.FC.40: Pulse Width Modulation Image not found at system initialization • 47.FC.41: Pulse Width Modulation Store image failure • 47.FC.42: Pulse Width Modulation Image not found • 47.FC.43: Pulse Width Modulation Print engine execution failure
Remedy:
Turn the product off and then on. If the error persists, reload the firmware.
Code: 48.01.XX
Display:
48.01.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
Code: 48.03.XX
Display:
48.03.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
Code: 48.05.XX
Display:
48.05.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
Code: 49.21.49
Display:
49.21.49 The device has a detection problem
Description:
This error occurs as the product comes out of sleep mode if the optional stapler/stacker is removed when the product is in sleep mode.
Remedy:
Turn the product off, install the stapler/stacker, and then turn the product on.
Code: 49.XX.YY
Display:
49.XX.YY Error
Description:
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
Remedy:
1. Turn the product off, then on. 2. If the error returns, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.cutio
Code: 50.1X.YZ
Display:
50.1X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature and fuser warm-up failure
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.2X.YZ
Display:
50.2X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature and fuser warm-up failure
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.3X.YZ
Display:
50.3X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
High fuser temperature
Remedy:
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.4X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Drive circuit fault
Remedy:
1. Check the power source. Make sure that the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.4X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Remedy:
1. Check the power source. Make sure that the power source meets product requirements. 2. Reconnect the connector (J150) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply.
Code: 50.7X.YZ
Display:
50.7X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Fuser pressure-release mechanism failure
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the manual sensor test to verify that the fuser pressure-release sensor (SR7) is properly functioning. If it is not, replace the sensor. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not, replace the fuser motor. 5. If this product has been previously serviced, check the connector (J128) on the DC controller PCA.
Code: 50.8X.YZ
Display:
50.8X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature 2
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connectors (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.9X.YZ
Display:
50.9X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
High fuser temperature 2
Remedy:
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA
Code: 50.AX.YZ
Display:
50.AX.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature 3
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.BX.YZ
Display:
50.BX.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
High fuser temperature 3
Remedy:
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
Code: 51.00.YY
Display:
51.00.YY Error
Description:
An error with the laser/scanner assembly has occurred in the product.
• YY = 00: Laser malfunction • YY = 19: Laser malfunction • YY = 20: Black laser/scanner error • YY = 21: Cyan laser/scanner error • YY = 22: Magenta laser/scanner error • YY = 23: Yellow laser/scanner errorp state
Remedy:
Turn the product off, then on. If the error persists, check the flat flexible cable connection at the laser scanner and DC controller. If the error persists, check the motor connection at the laser scanner assembly. If the error persists, replace the laser/scanner assembly.
Code: 52.00.00
Display:
52.00.00 Error
Description:
The laser/scanner experienced a startup error.
Remedy:
1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a startup failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J110). 3. Replace the cyan/black laser scanner unit or the yellow/magenta laser scanner unit.
Code: 52.20.00
Display:
52.20.00 Error
Description:
The laser/scanner experienced a rotational error.
Remedy:
1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a rotational failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a rotational failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J110). 3. Replace the cyan and black laser-scanner assembly or the yellow and magenta laser-scanner assembly.
Code: 53.10.0X
Display:
53.10.0X Unsupported DIMM
Description:
An unsupported DIMM is installed.
Remedy:
Turn the product off, and then replace the DIMM that caused the error.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Environmental sensor failure
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor or cartridge fan assembly has been removed or replaced, check the sensor connector (J36), the inline connector (J67), and the connector (J108) on the DC controller PCA.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Registration density sensor failure
Remedy:
1. Open and close the front door to clean the RD sensor assembly. 2. Open the right door and check the RD sensors for toner or paper dust. 3. If the error persists, replace the registration density sensor assembly.
Code: 54.00.35
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Drum speed adjustment abnormal warning
Remedy:
1. Turn the product off and then on.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Media sensor is out of calibration range
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the registration assembly.
Code: 54.0X.07
Display:
54.XX.YY Error
Description:
The product experienced a sensor error. • X = 5: Black • X = 6: Cyan • X = 7: Magenta • X = 8: Yellow
Drum home position sensor failure
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the main drive assembly. 3. If the product has had parts removed or replaced, check all the connectors on the main drive assembly, and check the connector (J140) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow
Density sensor out of range error or Dhalf calibration failure
Remedy:
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow
Density sensor out of range error or Dhalf calibration failure
Remedy:
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly.
Display:
40.00.05 Embedded I/O bad transmission
Description:
The product experienced a temporary printing error. The connection between the product and the EIO card in the specified slot has been broken.
Remedy:
Touch the OK button to clear the error message and continue printing.
Code: 41.02.00
Display:
41.02.00 Error
Description:
The product experienced an error in the laser/scanner assembly.
Remedy:
Turn the product off and then on. If the error persists, replace the laser/scanner assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in tray
Description:
The product detected a different paper size than expected. • Y = 0: Size mismatch. Detected media is longer or shorter than expected. • Y = A: Size mismatch. Detected media too long. • Y = B: Size mismatch. Detected media too short. • Z = 1: Source is Tray 1 • Z = 2: Source is Tray 2 • Z = 3: Source is Tray 3 • Z = 4: Source is Tray 4 • Z = 5: Source is Tray 5 • Z = 6: Source is Tray 6
Remedy:
Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the manual/tray bin sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in tray
Description:
The product detected a different paper type than expected. • Y = 0: (expected type) Unknown • Y = 1: (expected type) Normal media • Y = 3: (expected type) LBP OHT Y = 4 (expected type) Glossy media • Y = 5: (expected type) Gloss film • Y = 6: (expected type) Non-assured OHT • Y = 7: (expected type) Heavy media • Y = 8: (expected type) Light media • Y = 9: (expected type) Rough media • Y = A: (expected type) Extra heavy glossy media (glossy media 3) • Y = B: (expected type) Heavy glossy media (glossy media 2) • Y = C: (expected type) Heavy media 3 • Y = D: (expected type) Heavy media 2 • Z = 1: (detected type) Normal media • Z = 3: (detected type) LBP OHT • Z = 4: (detected type) Glossy media • Z = 5: (detected type) Gloss film • Z = 6: (detected type) Non-assured OHT • Z = 7: (detected type) Heavy media • Z = 8: (detected type) Light media • Z = 9: (detected type) Rough media • Z = A: (detected type) Extra heavy glossy media (glossy media 3) • Z = B: (detected type) Heavy glossy media (glossy media 2) • Z = C: (detected type) Heavy media 3 • Z = D: (detected type) Heavy media 2
Remedy:
Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. Clean the media sensor. If the error persists, replace the paper pickup assembly.
Code: 41.07.YZ
Display:
41.07.YZ Error
Description:
A media transportation error has occurred. • Y = 0: Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense • Y = 1: AutoSense (Normal): special case distinguished from typed Normal • Y = 2: Normal: typed (not AutoSense) • Y = 3: Light media 1, 2, or 3: typed or AutoSense • Y = 4: Heavy media 1: typed or AutoSense • Y = 5: Heavy media 2: typed or AutoSense • Y = 6: Heavy media 3: typed or AutoSense • Y = 7: Glossy media 1: typed or AutoSense • Y = 8: Glossy media 2: typed or AutoSense • Y = 9: Glossy media 3: typed or AutoSense • Y = A: Glossy film: typed or AutoSense • Y = B: OHT: typed or AutoSense • Y = C: Label • Y = D: Envelope 1, Envelope 2, or Envelope 3 • Y = E: Rough (designated media 1): typed or AutoSense • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3 • Z = 4: Tray 4 • Z = 5: Tray 5 • Z = 6: Tray 6 • Z = D: Duplexer
Remedy:
Turn the product off and then on. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY Error
Description:
An internal system failure error has occurred.
Remedy:
Turn the product off, and then on and retry. If the error persists, clear the firmware image from the active partition using the Partial Clean item in the preboot menu.
Code: 44.01.XX
Display:
44.01.XX Error
Description:
A digital send error has occurred.
Remedy:
Try to send the job again.
Code: 44.03.XX
Display:
44.03.XX Error
Description:
A digital send error has occurred.
Remedy:
Try to send the job again.
Code: 44.10.XX
Display:
44.10.XX Error
Description:
A send to e-mail error has occurred.
Remedy:
No action required.
Code: 44.34.XX
Display:
44.34.XX Error
Description:
A fax error has occurred.
Remedy:
Try to send the job again. See the fax troubleshooting sections in the service manual.
Code: 44.92.XX
Display:
44.92.XX Error
Description:
A fax error has occurred.
Remedy:
Try to send the job again. See the fax troubleshooting sections in the service manual.
Code: 47.00.XX
Display:
47.00.XX Error
Description:
A back channel internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.01.XX
Display:
47.01.XX Error
Description:
An image transformer internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.02.XX
Display:
47.02.XX Error
Description:
A job parser internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.03.XX
Display:
47.03.XX Error
Description:
A print job internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.04.XX
Display:
47.04.XX Error
Description:
A print spooler 9100 internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.06.XX
Display:
47.06.XX Error
Description:
A print app internal error has occurred.
Remedy:
Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu.
Code: 47.WX.YZ
Display:
47.WX.YZ Printer Calibration Failed
Description:
The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event
• 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR Store Image failure • 47.FC.02: CPR Image not found • 47.FC.03: CPR Print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf Image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf Store image failure • 47.FC.12: Consecutive Dmax Dhalf Image not found • 47.FC.13: Consecutive Dmax Dhalf Print engine execution failure • 47.FC.20: Error Diffusion Image not found at system initialization • 47.FC.21: Error Diffusion Store image failure • 47.FC.22: Error Diffusion Image not found • 47.FC.23: Error Diffusion Print engine execution failure • 47.FC.30: Drum Speed Adjustment Image not found at system initialization • 47.FC.31: Drum Speed Adjustment Store image failure • 47.FC.32: Drum Speed Adjustment Image not found • 47.FC.33: Drum Speed Adjustment Print engine execution failure • 47.FC.40: Pulse Width Modulation Image not found at system initialization • 47.FC.41: Pulse Width Modulation Store image failure • 47.FC.42: Pulse Width Modulation Image not found • 47.FC.43: Pulse Width Modulation Print engine execution failure
Remedy:
Turn the product off and then on. If the error persists, reload the firmware.
Code: 48.01.XX
Display:
48.01.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
Code: 48.03.XX
Display:
48.03.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
Code: 48.05.XX
Display:
48.05.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
Code: 49.21.49
Display:
49.21.49 The device has a detection problem
Description:
This error occurs as the product comes out of sleep mode if the optional stapler/stacker is removed when the product is in sleep mode.
Remedy:
Turn the product off, install the stapler/stacker, and then turn the product on.
Code: 49.XX.YY
Display:
49.XX.YY Error
Description:
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
Remedy:
1. Turn the product off, then on. 2. If the error returns, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.cutio
Code: 50.1X.YZ
Display:
50.1X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature and fuser warm-up failure
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.2X.YZ
Display:
50.2X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature and fuser warm-up failure
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.3X.YZ
Display:
50.3X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
High fuser temperature
Remedy:
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.4X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Drive circuit fault
Remedy:
1. Check the power source. Make sure that the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.4X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Remedy:
1. Check the power source. Make sure that the power source meets product requirements. 2. Reconnect the connector (J150) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply.
Code: 50.7X.YZ
Display:
50.7X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Fuser pressure-release mechanism failure
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the manual sensor test to verify that the fuser pressure-release sensor (SR7) is properly functioning. If it is not, replace the sensor. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not, replace the fuser motor. 5. If this product has been previously serviced, check the connector (J128) on the DC controller PCA.
Code: 50.8X.YZ
Display:
50.8X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature 2
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connectors (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.9X.YZ
Display:
50.9X.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
High fuser temperature 2
Remedy:
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA
Code: 50.AX.YZ
Display:
50.AX.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
Low fuser temperature 3
Remedy:
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.BX.YZ
Display:
50.BX.YZ Fuser Error
Description:
The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state
High fuser temperature 3
Remedy:
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA.
Code: 51.00.YY
Display:
51.00.YY Error
Description:
An error with the laser/scanner assembly has occurred in the product.
• YY = 00: Laser malfunction • YY = 19: Laser malfunction • YY = 20: Black laser/scanner error • YY = 21: Cyan laser/scanner error • YY = 22: Magenta laser/scanner error • YY = 23: Yellow laser/scanner errorp state
Remedy:
Turn the product off, then on. If the error persists, check the flat flexible cable connection at the laser scanner and DC controller. If the error persists, check the motor connection at the laser scanner assembly. If the error persists, replace the laser/scanner assembly.
Code: 52.00.00
Display:
52.00.00 Error
Description:
The laser/scanner experienced a startup error.
Remedy:
1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a startup failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J110). 3. Replace the cyan/black laser scanner unit or the yellow/magenta laser scanner unit.
Code: 52.20.00
Display:
52.20.00 Error
Description:
The laser/scanner experienced a rotational error.
Remedy:
1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a rotational failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a rotational failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J110). 3. Replace the cyan and black laser-scanner assembly or the yellow and magenta laser-scanner assembly.
Code: 53.10.0X
Display:
53.10.0X Unsupported DIMM
Description:
An unsupported DIMM is installed.
Remedy:
Turn the product off, and then replace the DIMM that caused the error.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Environmental sensor failure
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor or cartridge fan assembly has been removed or replaced, check the sensor connector (J36), the inline connector (J67), and the connector (J108) on the DC controller PCA.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Registration density sensor failure
Remedy:
1. Open and close the front door to clean the RD sensor assembly. 2. Open the right door and check the RD sensors for toner or paper dust. 3. If the error persists, replace the registration density sensor assembly.
Code: 54.00.35
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Drum speed adjustment abnormal warning
Remedy:
1. Turn the product off and then on.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
The product experienced a sensor error.
Media sensor is out of calibration range
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the registration assembly.
Code: 54.0X.07
Display:
54.XX.YY Error
Description:
The product experienced a sensor error. • X = 5: Black • X = 6: Cyan • X = 7: Magenta • X = 8: Yellow
Drum home position sensor failure
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the main drive assembly. 3. If the product has had parts removed or replaced, check all the connectors on the main drive assembly, and check the connector (J140) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow
Density sensor out of range error or Dhalf calibration failure
Remedy:
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow
Density sensor out of range error or Dhalf calibration failure
Remedy:
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly.
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