hp Color LaserJet CM4730常见故障代码描述,英文手册1
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Code: 10.XX.YY
Display:
10.XX.YY Supplies Error
Description:
A 10.XX.YY Supplies Error indicates either an error with one of the print cartridges or a notification of Override at out or Color Supply Out settings. The values of XX are: • 00 = memory error on supply • 10 = memory tag missing • 30 = non-hp supply in use • 32 = unauthorized supply in use • 70 = cartridge-out override activated (Override In Use) • 71 = monochrome printing after color cartridge out activated (Printing Black Only) • 80 = cartridge-out override deactivated because user limit reached (Override Not In Use) • 81 = monochrome printing after color cartridge out deactivated (Not Printing Black Only) • 88 = cartridge-out override deactivated because maximum use/wear limit reached (Override Not In Use) • 89 = cartridge-out override deactivated because cartridge out of toner (Override Not In Use) • 90 = replace cartridge (Replace Cartridge) • 92 = cartridge not engaged
For errors 70 through 92, the main description appears only in the event log and is not posted on the control panel. The control-panel message is indicated in parentheses. The values of YY are: • 00 = black print cartridge • 01 = cyan print cartridge • 02 = magenta print cartridge • 03 = yellow print cartridgep
Remedy:
10.00.YY / 10.10.YY / 10.30.YY / 10.32.YY messages
1. Turn the MFP off and then back on. 2. Swap the color cartridge indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, proceed to step 3. 3. Reset the connectors between the memory PCB (J4001) and the DC controller (J1021). 4. Replace the memory PCB. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
10.70.YY / 10.80.YY / 10.88.YY / 10.89.YY messages • When Override at out is selected in the Replace Supplies menu AND a print cartridge reaches an out state, a 10.70.YY message is posted in the event log and the MFP continues to print. • When the print cartridge subsequently reaches one of the three thresholds set for override, one of the following errors is posted to the event log and the MFP will not continue to print. • 10.80.YY = user limit • 10.88.YY = hp predefined maximum use/wear. • 10.89.YY = out of toner
10.71.YY / 10.81.YY messages • When Autocontinue black is selected in the Color Supply Out menu and a color print cartridge reaches an out state, a 10.71.YY message is posted in the event log and the MFP continues to print in black-only mode. • When the black cartridge subsequently reaches the out state, a 10.81.YY message is posted to the event log and the MFP will not continue to print unless Override at out is set.
10.90.YY / 10.92.YY messages 1. Turn the MFP off and then on. 2. Reseat the print cartridge. 3. Replace the indicated print cartridge
Code: 11.XX
Display:
11.XX Internal clock error
Description:
This message is displayed when there is a problem with the real-time clock on the formatter board.
11.01 = Dead clock battery 11.02 = Dead real-time clock
Remedy:
Replace the formatter assembly.
Code: 13.01.00
Display:
13.01.00 JAM IN TRAY 1
Description:
Paper is jammed in tray 1.
Remedy:
1. Use Help to see step-by-step information. 2. Clean the pickup roller. If it is worn or damaged, replace it. 3. Clean or replace the separation pad. 4. Upgrade formatter and DC controller firmware. 5. Check all cable connections to/from DC controller. 6. Replace the paper pickup drive assembly. 7. Replace the paper feed assembly.
Code: 13.01.11
Display:
13.01.11 JAM INSIDE LOWER RIGHT DOOR
Description:
There is a paper jam inside the lower right door, or the paper did not feed from the paper tray.
Remedy:
1. Follow the onscreen help to clear the jam. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.02.00
Display:
13.02.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the paper feed assembly. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. If paper jams in the paper feed assembly, replace the assembly after checking for any obstruction.
Code: 13.05.00
Display:
13.05.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions in the paper feed assembly. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. If paper jams in the paper feed assembly, replace the assembly after checking for any obstruction.
Code: 13.06.00
Display:
13.06.00 JAM INSIDE UPPER RIGHT DOOR
Description:
There is a paper jam inside the right doors.
Remedy:
Follow the onscreen instructions to find and remove the jammed media.
Code: 13.09.00
Display:
13.09.00 JAM INSIDE FRONT SMALL DOOR
Description:
Paper is jammed inside the front small door.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 13.11.00
Display:
13.11.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor), or in the fuser.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions in the fuser. 3. Check for obstructions in the duplexer. 4. Ensure that media meets specifications. 5. Ensure that the ETB rollers roll freely. 6. Ensure that there is no obstruction at the bottom of the ETB.
Code: 13.12.07
Display:
13.12.07 Jam In Stapler
Description:
The stapler could not finish its cycle but was able to return to the home position If the stapler drive does not return to home position (hp) during the normal cycle, the stapler/stacker driver signals M1304 (stapler motor) to rotate once in reverse. If the hp signal is now detected, the stapler/ stacker driver sends a signal to the formatter that a staple jam is present.
Remedy:
1. Remove the staple cartridge and any loose staples or staples that might be obstructing stapler movement. 2. Remove one sheet of staples from staple cartridge and try again. 3. Inspect the staple cartridge for damage. Replace the staple cartridge if it is damaged. 4. Verify that genuine hp staples are being used. NOTE: Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from hp. 5. If none of the above corrects problem, replace the stapler/stacker unit.
Code: 13.12.08
Display:
13.12.08 Jam In Left Accessory
Description:
Stay jam in accumulator. Paper sensor PS 1302 stayed activated longer than expected. This signal is generated by sensor PS1302 (delivery sensor). PS1302 is located just before the delivery rollers. In order to reach or see the sensor arm, lift the upper delivery rollers and upper paper-path guide plate. You will now be able to see and toggle the sensor arm activating PS1302.
Remedy:
1. Remove any jammed paper obstructing the paper path to the delivery rollers. 2. Turn the MFP off then on. 3. If the error persists, replace the stapler/ stacker unit.
Code: 13.12.09
Display:
13.12.09 Jam In Left Accessory
Description:
Stay jam. Inlet-paper sensor PS1501 remained activated longer than expected. This signal is generated by sensor PS1501 (paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Slide the mailbox device away from the MFP and remove any paper found entering the mailbox device or exiting the MFP. 2. Slide the mailbox back into the MFP and check for an error. 3. If the error persists, turn the MFP off then on. 4. If none of the above corrects the problem, replace the MBM unit.
Code: 13.12.09
Display:
13.12.09 Jam In Left Accessory
Description:
Stay jam at the entrance to the stapler/ stacker. Sensor PS1301 stayed activated longer than expected. This signal is generated by sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower-entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Slide the stapler/stacker away from the MFP and remove any paper found entering the stapler/stacker or exiting the MFP. 2. Slide the stapler/stacker back into the unit and check for an error. 3. If the error persists, turn the MFP off then on. 4. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 13.12.10
Display:
13.12.10 Jam In Left Accessory
Description:
Delay jam. Paper did not arrive at the paperinlet sensor PS1501 within the expected time. This signal is generated from sensor PS1501 (paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove the paper jam. 2. Open a new ream of paper and replace the paper in the paper tray. Try running the job again. If jamming stops, the problem is most likely excessive paper curl leaving the fuser. This is caused by damp paper from high humidity or poor-quality paper. 3. If the error persists with the new ream of paper, replace the MBM unit.
Code: 13.12.10
Display:
13.12.10 Jam In Left Accessory
Description:
Delay jam in entry. Paper did not arrive at the paper-inlet sensor PS1301 within the expected time. This signal is generated from sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove the paper jam. 2. Open a new ream of paper and replace the paper in the paper tray. Try running the job again. If jamming stops, the problem is most likely excessive paper curl leaving the fuser. This is caused by damp paper from high humidity or poor-quality paper. 3. If the error persists with the new ream of paper, replace the stapler/stacker unit.
Code: 13.12.11
Display:
13.12.11 Jam In Left Accessory
Description:
Initial jam. At power on, paper was present at the entrance of the MBM at sensor PS1501. This signal is generated by sensor PS1501 (paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove any paper found in the entrance guides of the MBM that might be activating PS1501. 2. Turn the MFP off then on. 3. If the error persists, replace the MBM unit.
Code: 13.12.11
Display:
13.12.11 Jam In Left Accessory
Description:
Initial jam. At power on, paper was present at the entrance of the stapler/stacker at sensor PS1301. This signal is generated by sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove any paper found in the entrance guides. 2. Turn the MFP off then on. 3. If the error persists, replace the stapler/ stacker unit.
Code: 13.13.00
Display:
13.13.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The front edge did not reach sensor SR1 within the specified time after reaching sensor SR12.r unit.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions near the fuser inlet. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. Replace the fuser.
Code: 13.21.00
Display:
13.21.00 JAM IN TRAY X
Description:
There is a paper jam inside the upper right door or inside the fusing unit.
Remedy:
Follow the onscreen instructions to find and remove the jammed media.
Code: 13.30.00
Display:
13.30.00 JAM INSIDE DRAWER BELOW TRAY 1
Description:
Paper is jammed inside the drawer.
Remedy:
1. Follow the onscreen help to clear the jam. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.31.00
Display:
13.31.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor).
Remedy:
1. Follow the onscreen help to clear the jam. 2. Ensure that media meets specifications. 3. Ensure that the ETB rollers roll freely. 4. Ensure that there is no obstruction at the bottom of the ETB.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN OUTPUT AREA
Description:
There is a paper jam in the output area.
Remedy:
Follow the onscreen instructions to find and remove the jammed media.
Code: 13.XX.YY
Display:
13.XX.YY Jam In Paper Path
Description:
There is a jam in the paper path.
13.12.00 = jam in paper path 13.20.00 = jam in paper path 13.21.00 = jam in paper path
Remedy:
1. Step through the onscreen instructions. 2. If paper is folding into an accordion shape, make sure the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print cartridges or drive motors. 3. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place. 4. Upgrade formatter and DC controller firmware, which can be found in a single . 5. Replace the paper pickup PCB. 6. Check all cable connections to/from the DC controller. 7. Replace the ETB if it is not moving paper correctly. Calibrate the printer.
Code: 13.XX.YY
Display:
13.XX.YY JAM INSIDE OUTPUT ACCESSORY BRIDGE
Description:
Paper is jammed inside the output accessory bridge.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The MFP received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 21
Display:
21 PAGE TOO COMPLEX
Description:
The page formatting process was not fast enough for the MFP.
Remedy:
Touch OK to print the transferred data (some data might be lost). If this message appears often, simplify the print job.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the EIO card in slot X.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the formatter.
Code: 30.00.01
Display:
30.00.01
Description:
Scanner communication error. The formatter is unable to communicate with the scanner.
Remedy:
1. Reseat the 256 MB memory DIMM on the back side of the formatter. 2. Reseat the flat cable from the formatter to connector CN101 on the scanner controller PCB. 3. Replace the 256 MB memory DIMM on the back side of the formatter. 4. Replace the flat cable from the formatter to connector CN101 on the scanner controller PCB. 5. Replace the formatter. 6. Replace the scanner controller PCB.
Code: 30.01.01
Display:
30.01.01
Description:
The flatbed scanner cover is open. This is a status message only.
Remedy:
1. Ensure the flatbed cover is closed. 2. If the message persists, check that the scanner-open sensor at the left-rear of the scanner moves up and down correctly. If not, replace the scanneropen- sensor holder assembly. 3. Replace the scanner-open sensor.
Code: 30.01.02
Display:
30.01.02
Description:
A paper jam has occurred in the ADF paper path.
Remedy:
1. Open the scanner jam-release cover and check all areas for jammed paper or labels that might be blocking a sensor. 2. Check that the mylar strip and holder are installed correctly. 3. Use the ADF sensor tests to ensure the ADF paper-present and ADF topof- page sensor flags move freely and the sensors are working properly. 4. If the jams persist, reseat the ADF pickup roller assembly. 5. Replace the ADF assembly.
Code: 30.01.03
Display:
30.01.03
Description:
The ADF could not pick up the paper. If the paper does not pass the paper-presence sensor, it will be reported as an ADF paperpick error.
Remedy:
1. Check that the ADF jam-access door is fully seated. 2. Check the movement of the ADF driver gear on the ADF jam-access door to make sure it engages with the ADF input motor. A grinding noise can sometimes be heard when the paper is initially picked; this indicates the gear is not fully seated against the motor. In this case, replace the ADF pickup gear.
Code: 30.01.06
Display:
30.01.06
Description:
The scanner fan, located at the base of the scanner assembly, has failed. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. The fan also operates during the MFP initialization sequence.
Remedy:
1. During the MFP initialization sequence, listen to the fan to determine if it is operating. 2. Verify that the connector CN108 on the scanner controller PCB is firmly seated. Also make sure that the connection for the fan in the base of the scanner assembly is firmly seated. 3. If all the connections are secure but the fan is not operating, replace the fan. 4. If the error persists, replace the scan control board.
Code: 30.01.07
Display:
30.01.07
Description:
A communication error has occurred in the scanner.
Remedy:
1. Reseat the 256 MB memory DIMM on the back side of the formatter. 2. Reseat the flat cable from the formatter to connector CN101 on the scanner controller PCB. 3. Replace the 256 MB memory DIMM on the back side of the formatter. 4. Replace the flat cable from the formatter to connector CN101 in the scanner controller PCB. 5. Replace the formatter. 6. Replace the scanner controller PCB.
Code: 30.01.08
Display:
30.01.08
Description:
Carriage home-position error. The carriage did not pass the home-position sensor within the allotted amount of time.
Remedy:
1. Ensure that the customer is not pressing on the glass while copying. The can occur when someone places a book on the surface of the glass and presses on the ADF cover with more than 33 pounds of pressure. 2. If the error persists, replace the scanner flatbed unit assembly. The most common cause for this error is a loose belt. The belt cannot be accurately tensioned in the field, thus requiring the scanner flatbed unit to be replaced.
Code: 30.01.10
Display:
30.01.10
Description:
The ADF fan is not operating. This fan operates only during the ADF scan process.
Remedy:
1. Remove the ADF rear cover and watch the fan during a scan from the ADF. 2. Verify that the fan connection CN304 on the ADF intermediate PCB is firmly seated. 3. If the fan does not rotate, replace the ADF assembly.
Code: 30.01.15
Display:
30.01.15
Description:
The scanner initialization failed.
Remedy:
1. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed. 2. Check all sensors on the scanner to ensure they are not blocked. 3. Replace the scanner optical assembly. 4. If the error persists, replace the scanner flatbed assembly.
Code: 30.01.18
Display:
30.01.18
Description:
An error occurred on the scanner PCB.
Remedy:
1. Ensure all connectors on the scan control board are seated fully. 2. Ensure the MFP has at least version 26 of the scan control board firmware. 3. Replace the scan control board.
Code: 30.01.19
Display:
30.01.19
Description:
An error has occurred in the scanner lamp.
Remedy:
1. Test the lower lamp using the scanner test located in the Diagnostics menu. 2. Replace the scanner flatbed assembly.
Code: 30.01.22
Display:
30.01.22
Description:
A fatal hardware error has occurred in the scanner.
Remedy:
1. Ensure the MFP is connected to a working power source. 2. Ensure all connectors on the scan control board are firmly seated. 3. Ensure the flat cable from the formatter to the scanner is firmly seated. 4. Replace the scanner flatbed assembly.
Code: 30.01.23
Display:
30.01.23
Description:
A scanner calibration error has occurred.
Remedy:
1. Print a calibration target from the Diagnostics menu and calibrate the scanner. 2. If the error continues, replace the scanner flatbed assembly.
Code: 30.01.24
Display:
30.01.24
Description:
The ADF jam-access door is open.
Remedy:
1. Ensure the ADF jam-access door is closed. 2. If the error persists, ensure the sensor connector CN302 on the ADF intermediate PCB is firmly seated. 3. Ensure connectors CN301 on the ADF intermediate PCB and CN105 on the scan control board are firmly seated. 4. Replace the ADF assembly. 5. Replace the scan control board.
Code: 30.01.25
Display:
30.01.25
Description:
A general error has occurred in the scanner ADF. This error is most likely a memory corruption error.
Remedy:
1. Reseat the 256 MB memory DIMM on the back side of the formatter. 2. Replace the 256 MB memory DIMM on the back side of the formatter. 3. Replace the formatter.
Code: 30.01.29
Display:
30.01.29
Description:
The ADF output bin is full.
Remedy:
1. Remove all media from the ADF output bin. 2. If the message persists, ensure the sensor connector CN303 on the ADF intermediate PCB is firmly seated. 3. Ensure connectors CN301 on the ADF intermediate PCB and CN105 on the scan control board are firmly seated. 4. Replace the ADF assembly. 5. Replace the scan control board.
Code: 30.01.36
Display:
30.01.36
Description:
The scanning firmware upgrade failed. The MFP automatically tires to upgrade the firmware again the next time the MFP is power cycled.
Remedy:
1. Turn the MFP off and then on to try to clear the message. 2. If the error persists, resend the firmware upgrade. 3. If the error continues, replace the scan control board.
Display:
10.XX.YY Supplies Error
Description:
A 10.XX.YY Supplies Error indicates either an error with one of the print cartridges or a notification of Override at out or Color Supply Out settings. The values of XX are: • 00 = memory error on supply • 10 = memory tag missing • 30 = non-hp supply in use • 32 = unauthorized supply in use • 70 = cartridge-out override activated (Override In Use) • 71 = monochrome printing after color cartridge out activated (Printing Black Only) • 80 = cartridge-out override deactivated because user limit reached (Override Not In Use) • 81 = monochrome printing after color cartridge out deactivated (Not Printing Black Only) • 88 = cartridge-out override deactivated because maximum use/wear limit reached (Override Not In Use) • 89 = cartridge-out override deactivated because cartridge out of toner (Override Not In Use) • 90 = replace cartridge (Replace
For errors 70 through 92, the main description appears only in the event log and is not posted on the control panel. The control-panel message is indicated in parentheses. The values of YY are: • 00 = black print cartridge • 01 = cyan print cartridge • 02 = magenta print cartridge • 03 = yellow print cartridgep
Remedy:
10.00.YY / 10.10.YY / 10.30.YY / 10.32.YY messages
1. Turn the MFP off and then back on. 2. Swap the color cartridge indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, proceed to step 3. 3. Reset the connectors between the memory PCB (J4001) and the DC controller (J1021). 4. Replace the memory PCB. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
10.70.YY / 10.80.YY / 10.88.YY / 10.89.YY messages • When Override at out is selected in the Replace Supplies menu AND a print cartridge reaches an out state, a 10.70.YY message is posted in the event log and the MFP continues to print. • When the print cartridge subsequently reaches one of the three thresholds set for override, one of the following errors is posted to the event log and the MFP will not continue to print. • 10.80.YY = user limit • 10.88.YY = hp predefined maximum use/wear. • 10.89.YY = out of toner
10.71.YY / 10.81.YY messages • When Autocontinue black is selected in the Color Supply Out menu and a color print cartridge reaches an out state, a 10.71.YY message is posted in the event log and the MFP continues to print in black-only mode. • When the black cartridge subsequently reaches the out state, a 10.81.YY message is posted to the event log and the MFP will not continue to print unless Override at out is set.
10.90.YY / 10.92.YY messages 1. Turn the MFP off and then on. 2. Reseat the print cartridge. 3. Replace the indicated print cartridge
Code: 11.XX
Display:
11.XX Internal clock error
Description:
This message is displayed when there is a problem with the real-time clock on the formatter board.
11.01 = Dead clock battery 11.02 = Dead real-time clock
Remedy:
Replace the formatter assembly.
Code: 13.01.00
Display:
13.01.00 JAM IN TRAY 1
Description:
Paper is jammed in tray 1.
Remedy:
1. Use Help to see step-by-step information. 2. Clean the pickup roller. If it is worn or damaged, replace it. 3. Clean or replace the separation pad. 4. Upgrade formatter and DC controller firmware. 5. Check all cable connections to/from DC controller. 6. Replace the paper pickup drive assembly. 7. Replace the paper feed assembly.
Code: 13.01.11
Display:
13.01.11 JAM INSIDE LOWER RIGHT DOOR
Description:
There is a paper jam inside the lower right door, or the paper did not feed from the paper tray.
Remedy:
1. Follow the onscreen help to clear the jam. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.02.00
Display:
13.02.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.
Remedy:
1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the paper feed assembly. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. If paper jams in the paper feed assembly, replace the assembly after checking for any obstruction.
Code: 13.05.00
Display:
13.05.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions in the paper feed assembly. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. If paper jams in the paper feed assembly, replace the assembly after checking for any obstruction.
Code: 13.06.00
Display:
13.06.00 JAM INSIDE UPPER RIGHT DOOR
Description:
There is a paper jam inside the right doors.
Remedy:
Follow the onscreen instructions to find and remove the jammed media.
Code: 13.09.00
Display:
13.09.00 JAM INSIDE FRONT SMALL DOOR
Description:
Paper is jammed inside the front small door.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 13.11.00
Display:
13.11.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor), or in the fuser.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions in the fuser. 3. Check for obstructions in the duplexer. 4. Ensure that media meets specifications. 5. Ensure that the ETB rollers roll freely. 6. Ensure that there is no obstruction at the bottom of the ETB.
Code: 13.12.07
Display:
13.12.07 Jam In Stapler
Description:
The stapler could not finish its cycle but was able to return to the home position If the stapler drive does not return to home position (hp) during the normal cycle, the stapler/stacker driver signals M1304 (stapler motor) to rotate once in reverse. If the hp signal is now detected, the stapler/ stacker driver sends a signal to the formatter that a staple jam is present.
Remedy:
1. Remove the staple cartridge and any loose staples or staples that might be obstructing stapler movement. 2. Remove one sheet of staples from staple cartridge and try again. 3. Inspect the staple cartridge for damage. Replace the staple cartridge if it is damaged. 4. Verify that genuine hp staples are being used. NOTE: Staples come preloaded in the staple cartridge and cannot be ordered separately as a refill from hp. 5. If none of the above corrects problem, replace the stapler/stacker unit.
Code: 13.12.08
Display:
13.12.08 Jam In Left Accessory
Description:
Stay jam in accumulator. Paper sensor PS 1302 stayed activated longer than expected. This signal is generated by sensor PS1302 (delivery sensor). PS1302 is located just before the delivery rollers. In order to reach or see the sensor arm, lift the upper delivery rollers and upper paper-path guide plate. You will now be able to see and toggle the sensor arm activating PS1302.
Remedy:
1. Remove any jammed paper obstructing the paper path to the delivery rollers. 2. Turn the MFP off then on. 3. If the error persists, replace the stapler/ stacker unit.
Code: 13.12.09
Display:
13.12.09 Jam In Left Accessory
Description:
Stay jam. Inlet-paper sensor PS1501 remained activated longer than expected. This signal is generated by sensor PS1501 (paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Slide the mailbox device away from the MFP and remove any paper found entering the mailbox device or exiting the MFP. 2. Slide the mailbox back into the MFP and check for an error. 3. If the error persists, turn the MFP off then on. 4. If none of the above corrects the problem, replace the MBM unit.
Code: 13.12.09
Display:
13.12.09 Jam In Left Accessory
Description:
Stay jam at the entrance to the stapler/ stacker. Sensor PS1301 stayed activated longer than expected. This signal is generated by sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower-entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Slide the stapler/stacker away from the MFP and remove any paper found entering the stapler/stacker or exiting the MFP. 2. Slide the stapler/stacker back into the unit and check for an error. 3. If the error persists, turn the MFP off then on. 4. If none of the above corrects the problem, replace the stapler/stacker unit.
Code: 13.12.10
Display:
13.12.10 Jam In Left Accessory
Description:
Delay jam. Paper did not arrive at the paperinlet sensor PS1501 within the expected time. This signal is generated from sensor PS1501 (paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove the paper jam. 2. Open a new ream of paper and replace the paper in the paper tray. Try running the job again. If jamming stops, the problem is most likely excessive paper curl leaving the fuser. This is caused by damp paper from high humidity or poor-quality paper. 3. If the error persists with the new ream of paper, replace the MBM unit.
Code: 13.12.10
Display:
13.12.10 Jam In Left Accessory
Description:
Delay jam in entry. Paper did not arrive at the paper-inlet sensor PS1301 within the expected time. This signal is generated from sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove the paper jam. 2. Open a new ream of paper and replace the paper in the paper tray. Try running the job again. If jamming stops, the problem is most likely excessive paper curl leaving the fuser. This is caused by damp paper from high humidity or poor-quality paper. 3. If the error persists with the new ream of paper, replace the stapler/stacker unit.
Code: 13.12.11
Display:
13.12.11 Jam In Left Accessory
Description:
Initial jam. At power on, paper was present at the entrance of the MBM at sensor PS1501. This signal is generated by sensor PS1501 (paper-inlet sensor). PS1501 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove any paper found in the entrance guides of the MBM that might be activating PS1501. 2. Turn the MFP off then on. 3. If the error persists, replace the MBM unit.
Code: 13.12.11
Display:
13.12.11 Jam In Left Accessory
Description:
Initial jam. At power on, paper was present at the entrance of the stapler/stacker at sensor PS1301. This signal is generated by sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.
Remedy:
1. Remove any paper found in the entrance guides. 2. Turn the MFP off then on. 3. If the error persists, replace the stapler/ stacker unit.
Code: 13.13.00
Display:
13.13.00 JAM INSIDE RIGHT DOORS
Description:
Paper is jammed inside the right doors. The front edge did not reach sensor SR1 within the specified time after reaching sensor SR12.r unit.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions near the fuser inlet. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. Replace the fuser.
Code: 13.21.00
Display:
13.21.00 JAM IN TRAY X
Description:
There is a paper jam inside the upper right door or inside the fusing unit.
Remedy:
Follow the onscreen instructions to find and remove the jammed media.
Code: 13.30.00
Display:
13.30.00 JAM INSIDE DRAWER BELOW TRAY 1
Description:
Paper is jammed inside the drawer.
Remedy:
1. Follow the onscreen help to clear the jam. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.
Code: 13.31.00
Display:
13.31.00 JAM INSIDE UPPER RIGHT DOOR
Description:
Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor).
Remedy:
1. Follow the onscreen help to clear the jam. 2. Ensure that media meets specifications. 3. Ensure that the ETB rollers roll freely. 4. Ensure that there is no obstruction at the bottom of the ETB.
Code: 13.XX.YY
Display:
13.XX.YY JAM IN OUTPUT AREA
Description:
There is a paper jam in the output area.
Remedy:
Follow the onscreen instructions to find and remove the jammed media.
Code: 13.XX.YY
Display:
13.XX.YY Jam In Paper Path
Description:
There is a jam in the paper path.
13.12.00 = jam in paper path 13.20.00 = jam in paper path 13.21.00 = jam in paper path
Remedy:
1. Step through the onscreen instructions. 2. If paper is folding into an accordion shape, make sure the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print cartridges or drive motors. 3. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place. 4. Upgrade formatter and DC controller firmware, which can be found in a single . 5. Replace the paper pickup PCB. 6. Check all cable connections to/from the DC controller. 7. Replace the ETB if it is not moving paper correctly. Calibrate the printer.
Code: 13.XX.YY
Display:
13.XX.YY JAM INSIDE OUTPUT ACCESSORY BRIDGE
Description:
Paper is jammed inside the output accessory bridge.
Remedy:
1. Follow the onscreen help to clear the jam. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The MFP received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 21
Display:
21 PAGE TOO COMPLEX
Description:
The page formatting process was not fast enough for the MFP.
Remedy:
Touch OK to print the transferred data (some data might be lost). If this message appears often, simplify the print job.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the EIO card in slot X.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
1. Touch OK to continue printing. 2. Power cycle the MFP. 3. Resend the print job. 4. If the error still occurs, replace the formatter.
Code: 30.00.01
Display:
30.00.01
Description:
Scanner communication error. The formatter is unable to communicate with the scanner.
Remedy:
1. Reseat the 256 MB memory DIMM on the back side of the formatter. 2. Reseat the flat cable from the formatter to connector CN101 on the scanner controller PCB. 3. Replace the 256 MB memory DIMM on the back side of the formatter. 4. Replace the flat cable from the formatter to connector CN101 on the scanner controller PCB. 5. Replace the formatter. 6. Replace the scanner controller PCB.
Code: 30.01.01
Display:
30.01.01
Description:
The flatbed scanner cover is open. This is a status message only.
Remedy:
1. Ensure the flatbed cover is closed. 2. If the message persists, check that the scanner-open sensor at the left-rear of the scanner moves up and down correctly. If not, replace the scanneropen- sensor holder assembly. 3. Replace the scanner-open sensor.
Code: 30.01.02
Display:
30.01.02
Description:
A paper jam has occurred in the ADF paper path.
Remedy:
1. Open the scanner jam-release cover and check all areas for jammed paper or labels that might be blocking a sensor. 2. Check that the mylar strip and holder are installed correctly. 3. Use the ADF sensor tests to ensure the ADF paper-present and ADF topof- page sensor flags move freely and the sensors are working properly. 4. If the jams persist, reseat the ADF pickup roller assembly. 5. Replace the ADF assembly.
Code: 30.01.03
Display:
30.01.03
Description:
The ADF could not pick up the paper. If the paper does not pass the paper-presence sensor, it will be reported as an ADF paperpick error.
Remedy:
1. Check that the ADF jam-access door is fully seated. 2. Check the movement of the ADF driver gear on the ADF jam-access door to make sure it engages with the ADF input motor. A grinding noise can sometimes be heard when the paper is initially picked; this indicates the gear is not fully seated against the motor. In this case, replace the ADF pickup gear.
Code: 30.01.06
Display:
30.01.06
Description:
The scanner fan, located at the base of the scanner assembly, has failed. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. The fan also operates during the MFP initialization sequence.
Remedy:
1. During the MFP initialization sequence, listen to the fan to determine if it is operating. 2. Verify that the connector CN108 on the scanner controller PCB is firmly seated. Also make sure that the connection for the fan in the base of the scanner assembly is firmly seated. 3. If all the connections are secure but the fan is not operating, replace the fan. 4. If the error persists, replace the scan control board.
Code: 30.01.07
Display:
30.01.07
Description:
A communication error has occurred in the scanner.
Remedy:
1. Reseat the 256 MB memory DIMM on the back side of the formatter. 2. Reseat the flat cable from the formatter to connector CN101 on the scanner controller PCB. 3. Replace the 256 MB memory DIMM on the back side of the formatter. 4. Replace the flat cable from the formatter to connector CN101 in the scanner controller PCB. 5. Replace the formatter. 6. Replace the scanner controller PCB.
Code: 30.01.08
Display:
30.01.08
Description:
Carriage home-position error. The carriage did not pass the home-position sensor within the allotted amount of time.
Remedy:
1. Ensure that the customer is not pressing on the glass while copying. The can occur when someone places a book on the surface of the glass and presses on the ADF cover with more than 33 pounds of pressure. 2. If the error persists, replace the scanner flatbed unit assembly. The most common cause for this error is a loose belt. The belt cannot be accurately tensioned in the field, thus requiring the scanner flatbed unit to be replaced.
Code: 30.01.10
Display:
30.01.10
Description:
The ADF fan is not operating. This fan operates only during the ADF scan process.
Remedy:
1. Remove the ADF rear cover and watch the fan during a scan from the ADF. 2. Verify that the fan connection CN304 on the ADF intermediate PCB is firmly seated. 3. If the fan does not rotate, replace the ADF assembly.
Code: 30.01.15
Display:
30.01.15
Description:
The scanner initialization failed.
Remedy:
1. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed. 2. Check all sensors on the scanner to ensure they are not blocked. 3. Replace the scanner optical assembly. 4. If the error persists, replace the scanner flatbed assembly.
Code: 30.01.18
Display:
30.01.18
Description:
An error occurred on the scanner PCB.
Remedy:
1. Ensure all connectors on the scan control board are seated fully. 2. Ensure the MFP has at least version 26 of the scan control board firmware. 3. Replace the scan control board.
Code: 30.01.19
Display:
30.01.19
Description:
An error has occurred in the scanner lamp.
Remedy:
1. Test the lower lamp using the scanner test located in the Diagnostics menu. 2. Replace the scanner flatbed assembly.
Code: 30.01.22
Display:
30.01.22
Description:
A fatal hardware error has occurred in the scanner.
Remedy:
1. Ensure the MFP is connected to a working power source. 2. Ensure all connectors on the scan control board are firmly seated. 3. Ensure the flat cable from the formatter to the scanner is firmly seated. 4. Replace the scanner flatbed assembly.
Code: 30.01.23
Display:
30.01.23
Description:
A scanner calibration error has occurred.
Remedy:
1. Print a calibration target from the Diagnostics menu and calibrate the scanner. 2. If the error continues, replace the scanner flatbed assembly.
Code: 30.01.24
Display:
30.01.24
Description:
The ADF jam-access door is open.
Remedy:
1. Ensure the ADF jam-access door is closed. 2. If the error persists, ensure the sensor connector CN302 on the ADF intermediate PCB is firmly seated. 3. Ensure connectors CN301 on the ADF intermediate PCB and CN105 on the scan control board are firmly seated. 4. Replace the ADF assembly. 5. Replace the scan control board.
Code: 30.01.25
Display:
30.01.25
Description:
A general error has occurred in the scanner ADF. This error is most likely a memory corruption error.
Remedy:
1. Reseat the 256 MB memory DIMM on the back side of the formatter. 2. Replace the 256 MB memory DIMM on the back side of the formatter. 3. Replace the formatter.
Code: 30.01.29
Display:
30.01.29
Description:
The ADF output bin is full.
Remedy:
1. Remove all media from the ADF output bin. 2. If the message persists, ensure the sensor connector CN303 on the ADF intermediate PCB is firmly seated. 3. Ensure connectors CN301 on the ADF intermediate PCB and CN105 on the scan control board are firmly seated. 4. Replace the ADF assembly. 5. Replace the scan control board.
Code: 30.01.36
Display:
30.01.36
Description:
The scanning firmware upgrade failed. The MFP automatically tires to upgrade the firmware again the next time the MFP is power cycled.
Remedy:
1. Turn the MFP off and then on to try to clear the message. 2. If the error persists, resend the firmware upgrade. 3. If the error continues, replace the scan control board.
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