Code: 13.12.52
Display:
13.12.52
Description:
Finisher jam: front-booklet stapler (SW7) When the rear-staple motor (M7) is rotated forward, the staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).
Remedy:
Control-panel diagnostics: none 1. Check the front-booklet stapler unit for jammed staples. 2. Check the front-booklet stapler unit for loose staples. 3. Inspect the front-booklet stapler unit for damage. 4. Verify that hp-approved staples for this stapler are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Replace the staple cartridge. NOTE: Replace both the front and rear cartridges at the same time so that the staple low sensors will properly detect the level of staples in the cartridges. 7. Only if the error persists and none of the previous steps correct the problem, replace the saddle-stapler assembly.
Code: 13.12.61
Display:
13.12.61
Description:
Finisher delay jam at the booklet-delivery sensor (PI11) Occurs when the folded booklet exits the folding rollers and does not reach the bookletdelivery sensor (PI11) within the expected time.
Remedy:
Control-panel diagnostics: none 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI11 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI11 is securely fastened to the chassis.
Code: 13.12.62
Display:
13.12.62
Description:
Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17) Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing the arrival of the new booklet from the folding rollers. Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after the paper has already passed through the folding rollers and is now detected by the booklet-delivery sensor (PI11).
Remedy:
Control-panel diagnostics: M2 (Folding motor) 1. Check the folder-roller area for a jam. 2. Test the folding motor (M2) by using the finisher component test from the controlpanel display. • Remove the finisher rear cover. before starting the test and make sure that the folding rollers are rotating when motor M2 is on. 3. Check sensor PI11 and PI17 for damage. 4. Make sure that the sensors are not obstructed. 5. Make sure that sensor PI11 and sensor PI17 are securely fastened to the chassis.
Code: 13.13
Display:
13.13 Paper Stop Jam In Duplex Area Sensors G - H
Description:
The duplex refeed paper stopped between the switchback sensor (G) and the duplexerdelivery sensor (H).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.1C
Display:
13.1C Fuser Wrap Jam, Paper in Fuser
Description:
The paper is wrapping at the fuser.
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.20
Display:
13.20 Paper Eject Jam at Sensors E, F - G
Description:
The paper stopped at either the loop sensor (E), the fuser-output sensor (F) or the switchback sensor (G).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.21
Display:
13.21 Door Open Jam
Description:
The paper position is unknown.
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.2B
Display:
13.2B Paper Stop Jam In Output Accessory Bridge
Description:
The paper stopped before reaching IPTU sensor 1 (K).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.2C
Display:
13.2C Paper Late Jam in Output Accessory Bridge (1)
Description:
The paper stopped between IPTU sensor 1 (K) and IPTU sensor 3 (M).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.2D
Display:
13.2D Paper Late Jam in Output Accessory Bridge (2)
Description:
The paper stopped in the path along IPTU sensor 1 (K), IPTU sensor 2 (L), and IPTU sensor 3 (M).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.2E
Display:
13.2E Paper Late Jam Near Fuser at Sensors F - J
Description:
The paper stopped between the fuser-output sensor (F) and the output-bin-full sensor (J).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.30
Display:
13.30 Paper Late Jam, Jam In Cassette
Description:
• The leading edge of the paper fed from Tray 1 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 2 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 3 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 4 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 5 stopped before reaching the registration sensor (D).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.

Code: 13.7C
Display:
13.7C Delivery Delay Jam 1
Description:
There is a delay in reaching the first IPTU sensor.
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.7D
Display:
13.7D Delivery Delay Jam 2
Description:
There is a delay in reaching the last IPTU sensor.
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.7E
Display:
13.7E Delivery Delay Jam 3
Description:
There is a delay in reaching the output rollers from the fuser.
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.80
Display:
13.80 Delivery Stay Jam
Description:
There is a jam in the IPTU between the first and last sensor.
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.80
Display:
13.80 External Output Device Paper Jam
Description:
There is a delivery jam on the IPTU between the first and last sensor.
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.90
Display:
13.90 Non-specific Paper Jam
Description:
The leading edge of the paper is at the registration sensor (D).
Remedy:
Follow the onscreen instructions to locate and remove the paper or obstruction.
Code: 13.JJ.NT
Display:
13.JJ.NT - Fuser area jam
Description:
A jam occurred in the fuser-output sensor area. In order to continue processing a job, clear all paper found.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Remove the paper in the duplex area. 3. Open the fuser access. 4. Remove the paper. Close the fuser access. 5. Remove all the paper found. Close the right door.
Code: 13.JJ.NT
Display:
13.JJ.NT - Fuser wrap jam
Description:
Paper is wrapping at the fuser. In order to continue processing a job, clear all paper found.
Remedy:
Clear the jam in the fuser area
Code: 13.JJ.NT
Display:
13.JJ.NT - Jam in Tray 1
Description:
A page is jammed in the multipurpose tray.
Remedy:
Remove all loose paper from Tray 1. 1. Clear the jam in Tray 1 2. Reload paper in Tray 1 and make sure the guides are next to the paper. Do not load paper above the fill tabs. 3. To continue printing, touch OK.
Code: 13.JJ.NT
Display:
13.JJ.NT - Jam inside lower-right door
Description:
A jam occurred in the lower-right door.
Remedy:
1. Open the lower-right door. 2. Remove jammed paper. 3. Close the lower-right door.
Code: 13.JJ.NT
Display:
13.JJ.NT - Transfer and fuser jam
Description:
A jam occurred in the registration-sensor area.
Remedy:
Clear all paper found. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Remove the paper in the duplex area. 3. Open the transfer access panel. 4. Remove the paper. Close the transfer access panel. 5. Open the fuser access. 6. Remove the paper. Close the fuser access. 7. Remove all the paper found. Close the right door.
Code: 13.JJ.NT
Display:
13.JJ.NT - Transfer area jam
Description:
A jam occurred in the registration-sensor area.
Remedy:
In order to continue processing a job, clear all paper found. 1. Open the right door. 2. Remove the paper in the duplex area. 3. Open the transfer access panel. 4. Remove the paper. Close the transfer access panel.
Code: 13.JJ.NT
Display:
13.JJ.NT – Jam inside right door
Description:
A page is jammed.
Remedy:
Check the right door of the printer. 1. Open the right door. 2. Remove any paper in the duplex area. 3. Close the right door.
Code: 13.JJ.NT
Display:
13.JJ.NT- Jam below control panel
Description:
A jam occurred below the control panel.
Remedy:
Check the area below the control panel for any jammed paper. Remove any paper found, then touch OK to continue.
Code: 13.XX.YY
Display:
13.XX.YY Jam inside output accessory bridge
Description:
There is a paper jam inside the outputaccessory bridge (IPTU).
Remedy:
Clear the jam in the IPTU
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The product does not have enough memory to print the page.
Remedy:
Touch OK to print a partial page. Reduce the page complexity or add printer memory.
Code: 22
Display:
22 - USB I/O buffer overflow
Description:
The printer's USB buffer overflowed during a busy state.
Remedy:
Touching OK resumes printing but results in a loss of data.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server. An incorrect communications protocol might be in use.
Remedy:
Touch OK to print the transferred data. Some data might be lost. Check the host configuration.
Code: 30.01.02
Display:
30.01.02 Scanner failure
Description:
The ADF is jammed or the sensor failed.
Remedy:
Verify that there is no paper in the ADF. Use the scanner test in the Troubleshooting menu to check the sensors.
Code: 30.01.03
Display:
30.01.03 Scanner failure
Description:
An ADF pickup failure occurred.
Remedy:
This failure can be caused by using damage or glossy media. Try scanning through the ADF with standard 75 g/m2 (20 lb) paper. You may need to replace the ADF maintenance kit.
Code: 30.01.06
Display:
30.01.06 Scanner failure
Description:
The scanner-lamp fan failed.
Remedy:
1. Determine if the scanner-lamp fan is running during scanner operation. 2. Check the scanner connection to the scanner-control board (SCB). 3. Replace the fan if the error persists and the fan is not operational.
Code: 30.01.08
Display:
30.01.08 Scanner failure
Description:
The scanner is locked, or the home sensor or flat cable failed.
Remedy:
Check the scanner lock. Unlock the scanner, and then turn the product off and then on.
Code: 30.01.14
Display:
30.01.14 Scanner failure
Description:
The SCB firmware failed.
Remedy:
1. Turn the product off and then on. 2. Perform a remote firmware upgrade. 3. Check the SCB. 4. Replace the SCB.
Code: 30.01.15
Display:
30.01.15 Scanner failure
Description:
The scanner initialization failed.
Remedy:
1. Turn the product off and then on. 2. Check the SCB LEDs for a heartbeat. 3. Replace the SCB.
Code: 30.01.18
Display:
30.01.18 Scanner failure
Description:
The SCB ASIC failed.
Remedy:
1. Turn the product off and then on. 2. Check the connection on the SCB. 3. Replace the SCB. 4. Turn the product off and then on.
Code: 30.01.19
Display:
30.01.19 Scanner failure
Description:
The scanner lamp failed.
Remedy:
1. Turn the product off and then on. 2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns on. 3. If the lamp does not turn on and then off: a. View the lamp through the glass to determine if it is broken. Replace the lamp if it is broken. b. Re-seat the cables from the lamp to the inverter. c. Replace the inverter. 4. If the lamp does turn on and then off: a. Reseat the FFC interconnect between the optical carriage and the SCB. b. Replace the optical carriage. c. Replace the SCB.
Code: 30.01.25
Display:
30.01.25 Scanner failure
Description:
The copy-process board (CPB) failed.
Remedy:
1. Turn the product off and then on. 2. Check the CPB LED. 3. Verify that the CPB connections are correct. 4. Verify the cable from the scanner to the formatter is not plugged in backwards. 5. Replace the CPB.
Code: 30.01.34
Display:
30.01.34 Scanner failure
Description:
The scanner initialization failed, and the copy-process board (CPB) cannot communicate with the scanner-control board (SCB).
Remedy:
1. Turn the product off and then on. 2. Check the SCB LEDs. 3. Verify that the SCB connections are correct. 4. Replace the SCB.
Code: 30.01.39
Display:
30.01.39 Scanner failure
Description:
There was an AFE1 (analog front-end) failure.
Remedy:
1. Turn the product off and then on. 2. Check the flat cables on the SCB. 3. Check the LEDs on the SCB. 4. Replace the SCB. 5. Replace the scanner
Code: 30.01.40
Display:
30.01.40 Scanner failure
Description:
The scanner AFE 2 failed.
Remedy:
1. Turn the product off and then on. 2. Check the flat cables on the SCB. 3. Check the LEDs on the SCB. 4. Replace the SCB. 5. Replace the scanner.
Code: 30.01.41
Display:
30.01.41 Scanner failure
Description:
There was a CPB error.
Remedy:
1. Check the SCB and CPB LEDs to verify that the scanner has power. 2. Verify that the scanner power cable is connected to the scanner power supply and fuser power supply. 3. Replace the CPB.
Code: 30.01.42
Display:
30.01.42 Scanner failure
Description:
The scanner cable is disconnected
Remedy:
1. Connect the scanner cable to the formatter. 2. Turn the product off and then on.

Code: 30.01.43
Display:
30.01.43 Scanner failure
Description:
The CPB memory is full.
Remedy:
1. Connect the CPB memory. 2. Turn the product off and then on. 3. Replace the CPB memory.
Code: 30.01.44
Display:
30.01.44 Scanner failure
Description:
There is an SCB communication error.
Remedy:
1. Turn the product off and then on. 2. Check the SCB/CPB connections. 3. Check the SCB LEDs.
Code: 30.01.45
Display:
30.01.45 Scanner failure
Description:
The CPB memory is full.
Remedy:
1. Turn the product off and then on. 2. Check the SCB/CPB connections. 3. Check the SCB LEDs.
Code: 30.01.46
Display:
30.01.46 Scanner failure
Description:
The CPB enumeration failed.
Remedy:
1. Turn the product off and then on. 2. Check the PCI cable at the scanner and formatter. 3. Check the SCB connections. 4. Replace the CPB
Code: 40
Display:
40 Embedded I/O Bad Transmission
Description:
A temporary printing error occurred. The connection between the product and the EIO card in the specified slot has been broken.
Remedy:
Touch OK to clear the error message and continue printing. Turn the product off and then on.
Code: 41.3
Display:
41.3 Load Tray : [Type] [Size]
Description:
The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray. This message also appears if two or more sheets of media stick together in the product or if the tray is not adjusted correctly. If using glossy paper, ensure that it has been acclimated.
Remedy:
Touch OK to use another tray. Reconfigure the size in a tray so that the product will use a tray that is loaded with the correct media size. If the message does not clear automatically from the control-panel display, turn the product off and then on.
Code: 41.5
Display:
41.5 Load Tray : [Type], [Size] To use another tray, touch OK
Description:
The product detected an unexpected paper size. There is a tray type mismatch. The tray is a cassette and there is another tray available for use.
Remedy:
To continue, load the tray with the size and type indicated. Or, if another tray is available, touch OK to use it. This problem affects printing, but some scan functions might still be available.

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