hp Color LaserJet Enterprise CP4025常见故障代码描述,英文手册1
更新时间：2024/4/13 2:23:57,view:139HP Color LaserJet Enterprise CP4025打印机苏州姑苏区复印机维修服务中心电话0512-696l6769，苏州HP Color LaserJet Enterprise CP4025姑苏区维修站，HP Color LaserJet Enterprise CP4025姑苏区维修站, hp1510打印机冷启动, hp2288打印机报错, hp1005打印打印完多进纸半张卡住, hp476纸盒搓纸轮更换, hp7110怎么测试,
Code: -
Display:
CARTRIDGE VERY LOW
Description:
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Remedy:
Order the indicated print cartridge.
Code: -
Display:
CLOSE FRONT DOOR
Description:
The front door of the product is open.
Remedy:
1. Close the door. 2. Run the switch test in the sensor monitor mode to verify that the front-door switch is functioning properly. 3. Reconnect connector J45 on the front door switch and connector J129 on the DC controller PCA. 4. Check the sensor flag on the front-door assembly. If it is damaged, replace the front-door assembly.
Code: -
Display:
CLOSE LOWER RIGHT DOOR
Description:
3 x 500 optional paper feeder only The right door on the optional paper feeder is open.
Remedy:
Close the door. If the message appears when the door is closed: 1. Reconnect connector J19 of the PD right door switch and connector J147 on the controller PCA. 2. Check the right door sensor flag. If it is damaged, replace the right-door assembly.
Code: -
Display:
CLOSE RIGHT DOOR
Description:
A door on the right side of the product is open.
Remedy:
1. Close the door. 2. Run the switch test in the sensor monitor mode to verify that the right-door switch is functioning properly. 3. Reconnect connectors J43 of the rightdoor switch and connector J147 on the DC controller PCA. 4. If the message persists, check the right door sensor flag. If it is damaged, replace the right door.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow
Remedy:
Reinstall the print cartridge, or install a new print cartridge.
Code: 11.01
Display:
11.XX Internal clock error
Description:
The product real-time clock has experienced an error.
clock battery failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel.
Code: 11.02
Display:
11.XX Internal clock error
Description:
The product real-time clock has experienced an error.
real time clock failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel.
Code: 13.XX.YY
Display:
13.XX.YY FUSER AREA JAM
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY FUSER WRAP JAM
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY FUSER WRAP JAM
Description:
A jam has occurred in the fuser.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY JAM ABOVE TOP OUTPUT BIN
Description:
A jam has occurred in the output area.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN LOWER RIGHT DOOR
Description:
A jam has occurred in the lower-right door (Tray 3).
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN RIGHT DOOR
Description:
A jam has occurred in the duplex and feed area inside the right door.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TOP OUTPUT BIN
Description:
A jam has occurred in the top output bin.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY 1
Description:
A jam has occurred in Tray 1.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY
Description:
A jam has occurred in the indicated tray.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAMS IN RIGHT DOOR
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 21.X
Display:
21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA
Description:
Insufficient memory to process the print job.
Remedy:
Install additional memory in the product.job.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 PARALLEL I/O BUFFER OVERFLOW
Description:
The product's parallel buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 PARALLEL SERIAL BUFFER
Description:
The product's serial buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
The product's USB buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
The connection between the product and the EIO card in the specified slot has been broken.
Remedy:
Press the OK button to clear the error message and continue printing. Try to reinstall the EIO card.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A temporary printing error has occurred.
Remedy:
Press the OK button to clear the error message. (Data will be lost.)
Code: 41.3
Display:
41.3 UNEXPECTED SIZE IN TRAY LOAD TRAY [TYPE] [SIZE]
Description:
This message appears even though the tray is loaded with the correct paper size.
Remedy:
1. Run the sensor test in the sensor monitor mode to verify that the cassette media size switch is functioning properly. 2. Reconnect the cassette media size switch intermediate connector J57, and connector J107 on the DC controller PCA. 3. Replace the lifter assembly.
Code: 41.5
Display:
41.5 UNEXPECTED TYPE IN TRAY LOAD TRAY [TYPE] [SIZE]
Description:
This message appears even though the tray is loaded with the correct paper size.
Remedy:
1. Reconnect the media sensor intermediate connector J77, and connector J131 on the DC controller PCA. 2. Replace the registration assembly.
Code: 41.7
Display:
41.7 ERROR
Description:
Printer error
• X = 2; beam detected misprint • X = 7; media transport error
Remedy:
Turn the product off, and then on.
Code: 48.0
Display:
48.01 TRANSFER UNIT ERROR
Description:
The transfer belt has dislocated during printing.
Remedy:
Turn product off then on. If the message persists, remove and reinstall the transfer unit.
Code: 49.XXXX
Display:
49.XXXX ERROR
Description:
A firmware error has occurred.
Remedy:
jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. Turn the product off and then on. 2. If the error returns, check the following items: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.
Code: 50.1
Display:
50.1 FUSER ERROR
Description:
Low fuser temperature
Remedy:
Remove the fuser and any residual paper. Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser.
Code: 50.2
Display:
50.2 FUSER ERROR
Description:
Fuser warm-up failure
Remedy:
1. Reinstall the fuser. 2. Check the connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. 3. Reconnect the connectors J160 and J162 on the DC controller PCA and connector J25 on the power line between the low voltage power supply and fuser. 4. Replace the wire harness that connects the fuser. 5. Replace the fuser. 6. If the error persists, replace the lowvoltage power supply.
Code: 50.3
Display:
50.3 FUSER ERROR
Description:
High fuser temperature
Remedy:
Reinstall the fuser. Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. If the error persists, replace the low-voltage power supply.
Code: 50.4
Display:
50.4 FUSER ERROR
Description:
Drive circuit fault
Remedy:
1. Check the power source. Make sure the power source meets product requirements. 2. Reconnect the connector J150 on the DC controller PCA. 3. If the message persists, replace the lowvoltage power supply.
Code: 50.5
Display:
50.5 FUSER ERROR
Description:
The incorrect fuser was installed.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Remove the incompatible fuser. 3. Install the correct fuser. 4. Close the right door.
Code: 50.7
Display:
50.7 FUSER ERROR
Description:
Fuser pressure-release mechanism failure
Remedy:
1. Reconnect the fuser-pressure release sensor intermediate connector J60, and connector J128 on the DC controller PCA. 2. Run the sensor test in the sensor monitor mode to verify that the fuser pressure-release sensor is functioning properly. If it is not, replace the fuser pressure-release sensor. 3. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 4. Run the fuser pressure-release drive test in actuator drive mode to verify that the fuser motor is functioning properly. If it is not, replace the fuser motor. 5. If the message persists, replace the fuser.
Code: 50.8
Display:
50.8 FUSER ERROR
Description:
Low fuser temperature.
Remedy:
Remove the fuser and any residual paper. Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser.
Code: 50.9
Display:
50.9 FUSER ERROR
Description:
High fuser temperature.
Remedy:
Reinstall the fuser. Check the connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. If the error persists, replace the low-voltage power supply.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Remedy:
Make sure you have the correct fuser. Reseat the fuser. Turn the product off, and then turn the product on.
Code: 51.20
Display:
51.XY ERROR
Description:
black laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 51.21
Display:
51.XY ERROR
Description:
cyan laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 51.22
Display:
51.XY ERROR
Description:
magenta laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 51.23
Display:
51.XY ERROR
Description:
yellow laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 52.00
Display:
52.XY ERROR
Description:
Scanner startup error
Remedy:
If the laser/scanner assembly (Y/M) does not start up, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not start up, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/ scanner assembly.
Code: 52.20
Display:
52.XY ERROR
Description:
Scanner rotation error
Remedy:
If the laser/scanner assembly (Y/M) does not rotate, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not rotate, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/ scanner assembly.
Code: 54.XX
Display:
54.XX ERROR
Description:
Error requires that the product be turned off then on.
Remedy:
Turn the product off, and then turn the product on.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
The print engine is not communicating with the formatter (XX = 01; DC controller memory error).
Remedy:
Turn the product off, and then turn the product on. If the error persists, replace the DC controller PCA.
Code: 56.X
Display:
56.X ERROR
Description:
A temporary printing error has occurred (XX = 01; illegal input).
Remedy:
Turn the product off, and then turn the product on.
Code: 57.03
Display:
57.03 ERROR
Description:
Cartridge fan (FM2) is defective.
Remedy:
1. Reconnect the cartridge fan connector J65, connector J263 on the high-voltage power supply lower, and connector J114 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J263-16 and J263-18 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan.
Code: 57.04
Display:
57.04 ERROR
Description:
Power-supply fan (FM1) is defective.
Remedy:
1. Reconnect the cartridge fan connector J153 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J153-1 and J153-3 on DC controller PCA immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the power-supply fan.
Display:
Description:
The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Remedy:
Order the indicated print cartridge.
Code: -
Display:
CLOSE FRONT DOOR
Description:
The front door of the product is open.
Remedy:
1. Close the door. 2. Run the switch test in the sensor monitor mode to verify that the front-door switch is functioning properly. 3. Reconnect connector J45 on the front door switch and connector J129 on the DC controller PCA. 4. Check the sensor flag on the front-door assembly. If it is damaged, replace the front-door assembly.
Code: -
Display:
CLOSE LOWER RIGHT DOOR
Description:
3 x 500 optional paper feeder only The right door on the optional paper feeder is open.
Remedy:
Close the door. If the message appears when the door is closed: 1. Reconnect connector J19 of the PD right door switch and connector J147 on the controller PCA. 2. Check the right door sensor flag. If it is damaged, replace the right-door assembly.
Code: -
Display:
CLOSE RIGHT DOOR
Description:
A door on the right side of the product is open.
Remedy:
1. Close the door. 2. Run the switch test in the sensor monitor mode to verify that the right-door switch is functioning properly. 3. Reconnect connectors J43 of the rightdoor switch and connector J147 on the DC controller PCA. 4. If the message persists, check the right door sensor flag. If it is damaged, replace the right door.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow
Remedy:
Reinstall the print cartridge, or install a new print cartridge.
Code: 11.01
Display:
11.XX Internal clock error
Description:
The product real-time clock has experienced an error.
clock battery failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel.
Code: 11.02
Display:
11.XX Internal clock error
Description:
The product real-time clock has experienced an error.
real time clock failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel.
Code: 13.XX.YY
Display:
13.XX.YY FUSER AREA JAM
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY FUSER WRAP JAM
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY FUSER WRAP JAM
Description:
A jam has occurred in the fuser.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 13.XX.YY
Display:
13.XX.YY JAM ABOVE TOP OUTPUT BIN
Description:
A jam has occurred in the output area.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN LOWER RIGHT DOOR
Description:
A jam has occurred in the lower-right door (Tray 3).
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN RIGHT DOOR
Description:
A jam has occurred in the duplex and feed area inside the right door.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TOP OUTPUT BIN
Description:
A jam has occurred in the top output bin.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY 1
Description:
A jam has occurred in Tray 1.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAM IN TRAY
Description:
A jam has occurred in the indicated tray.
Remedy:
Clear the jam
Code: 13.XX.YY
Display:
13.XX.YY JAMS IN RIGHT DOOR
Description:
A jam has occurred in the fuser area.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Code: 20
Display:
20 INSUFFICIENT MEMORY
Description:
The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 21.X
Display:
21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA
Description:
Insufficient memory to process the print job.
Remedy:
Install additional memory in the product.job.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 PARALLEL I/O BUFFER OVERFLOW
Description:
The product's parallel buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 PARALLEL SERIAL BUFFER
Description:
The product's serial buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
The product's USB buffer has overflowed.
Remedy:
Press the OK button to print the transferred data. (Some data might be lost.) Check the host configuration.
Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
The connection between the product and the EIO card in the specified slot has been broken.
Remedy:
Press the OK button to clear the error message and continue printing. Try to reinstall the EIO card.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
A temporary printing error has occurred.
Remedy:
Press the OK button to clear the error message. (Data will be lost.)
Code: 41.3
Display:
41.3 UNEXPECTED SIZE IN TRAY
Description:
This message appears even though the tray is loaded with the correct paper size.
Remedy:
1. Run the sensor test in the sensor monitor mode to verify that the cassette media size switch is functioning properly. 2. Reconnect the cassette media size switch intermediate connector J57, and connector J107 on the DC controller PCA. 3. Replace the lifter assembly.
Code: 41.5
Display:
41.5 UNEXPECTED TYPE IN TRAY
Description:
This message appears even though the tray is loaded with the correct paper size.
Remedy:
1. Reconnect the media sensor intermediate connector J77, and connector J131 on the DC controller PCA. 2. Replace the registration assembly.
Code: 41.7
Display:
41.7 ERROR
Description:
Printer error
• X = 2; beam detected misprint • X = 7; media transport error
Remedy:
Turn the product off, and then on.
Code: 48.0
Display:
48.01 TRANSFER UNIT ERROR
Description:
The transfer belt has dislocated during printing.
Remedy:
Turn product off then on. If the message persists, remove and reinstall the transfer unit.
Code: 49.XXXX
Display:
49.XXXX ERROR
Description:
A firmware error has occurred.
Remedy:
jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. Turn the product off and then on. 2. If the error returns, check the following items: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.
Code: 50.1
Display:
50.1 FUSER ERROR
Description:
Low fuser temperature
Remedy:
Remove the fuser and any residual paper. Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser.
Code: 50.2
Display:
50.2 FUSER ERROR
Description:
Fuser warm-up failure
Remedy:
1. Reinstall the fuser. 2. Check the connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. 3. Reconnect the connectors J160 and J162 on the DC controller PCA and connector J25 on the power line between the low voltage power supply and fuser. 4. Replace the wire harness that connects the fuser. 5. Replace the fuser. 6. If the error persists, replace the lowvoltage power supply.
Code: 50.3
Display:
50.3 FUSER ERROR
Description:
High fuser temperature
Remedy:
Reinstall the fuser. Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. If the error persists, replace the low-voltage power supply.
Code: 50.4
Display:
50.4 FUSER ERROR
Description:
Drive circuit fault
Remedy:
1. Check the power source. Make sure the power source meets product requirements. 2. Reconnect the connector J150 on the DC controller PCA. 3. If the message persists, replace the lowvoltage power supply.
Code: 50.5
Display:
50.5 FUSER ERROR
Description:
The incorrect fuser was installed.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Remove the incompatible fuser. 3. Install the correct fuser. 4. Close the right door.
Code: 50.7
Display:
50.7 FUSER ERROR
Description:
Fuser pressure-release mechanism failure
Remedy:
1. Reconnect the fuser-pressure release sensor intermediate connector J60, and connector J128 on the DC controller PCA. 2. Run the sensor test in the sensor monitor mode to verify that the fuser pressure-release sensor is functioning properly. If it is not, replace the fuser pressure-release sensor. 3. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 4. Run the fuser pressure-release drive test in actuator drive mode to verify that the fuser motor is functioning properly. If it is not, replace the fuser motor. 5. If the message persists, replace the fuser.
Code: 50.8
Display:
50.8 FUSER ERROR
Description:
Low fuser temperature.
Remedy:
Remove the fuser and any residual paper. Check connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser.
Code: 50.9
Display:
50.9 FUSER ERROR
Description:
High fuser temperature.
Remedy:
Reinstall the fuser. Check the connector J50 between the fuser and the product. If either is damaged, replace the connector or fuser. If the error persists, replace the low-voltage power supply.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
Remedy:
Make sure you have the correct fuser. Reseat the fuser. Turn the product off, and then turn the product on.
Code: 51.20
Display:
51.XY ERROR
Description:
black laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 51.21
Display:
51.XY ERROR
Description:
cyan laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 51.22
Display:
51.XY ERROR
Description:
magenta laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 51.23
Display:
51.XY ERROR
Description:
yellow laser error
Remedy:
Turn the product off, and then turn the product on.
Code: 52.00
Display:
52.XY ERROR
Description:
Scanner startup error
Remedy:
If the laser/scanner assembly (Y/M) does not start up, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not start up, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/ scanner assembly.
Code: 52.20
Display:
52.XY ERROR
Description:
Scanner rotation error
Remedy:
If the laser/scanner assembly (Y/M) does not rotate, reconnect connector J71 on the laser driver PCA and connector J112 on the DC controller PCA. If the laser/scanner assembly (C/Bk) does not rotate, reconnect connector J72 on the laser driver PCA and connector J112 on the DC controller PCA. If the message persists, replace the appropriate laser/ scanner assembly.
Code: 54.XX
Display:
54.XX ERROR
Description:
Error requires that the product be turned off then on.
Remedy:
Turn the product off, and then turn the product on.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
The print engine is not communicating with the formatter (XX = 01; DC controller memory error).
Remedy:
Turn the product off, and then turn the product on. If the error persists, replace the DC controller PCA.
Code: 56.X
Display:
56.X ERROR
Description:
A temporary printing error has occurred (XX = 01; illegal input).
Remedy:
Turn the product off, and then turn the product on.
Code: 57.03
Display:
57.03 ERROR
Description:
Cartridge fan (FM2) is defective.
Remedy:
1. Reconnect the cartridge fan connector J65, connector J263 on the high-voltage power supply lower, and connector J114 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J263-16 and J263-18 on the high-voltage power supply lower immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan.
Code: 57.04
Display:
57.04 ERROR
Description:
Power-supply fan (FM1) is defective.
Remedy:
1. Reconnect the cartridge fan connector J153 on the DC controller PCA. 2. Turn the product off, and then on. Measure the voltage between connectors J153-1 and J153-3 on DC controller PCA immediately after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the power-supply fan.
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