苏州hp打印机售后维修服务中心电话0512-696l6769

Code: 01.0:03
Description:
Error impact I2C channel.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Gamut PCI PCA.
Code: 01.0:10
Description:
Problem with the Gamut PCI PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Gamut PCI PCA. • If the System Error continues, replace the Main PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 01.1:10
Description:
Problem with the PrintMech PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the PrintMech PCA and the Gamut PCI PCA are not damaged and are correctly connected. • Replace the PrintMech PCA. • If the System Error continues, replace the Gamut PCI PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 01.2:10
Description:
ISS PCA faulty - Humidity sensor out of scale or NVM backup failure.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Ink Supply Tubes and Trailing Cable.
Code: 02.1:10
Description:
Problem with the Carriage PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Gamut PCI PCA. • Replace the Carriage PCA. • If the System Error continues, replace the Gamut PCI PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 02:10
Description:
Encoder seems to be wrong.
Remedy:
• Check that the Carriage Stopper is correctly installed (Refer to Carriage Disassembly Instructions, Step 16.). • Replace the Carriage Assembly. • If the System Error continues, replace the Encoder Strip and Encoder Sensor. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 03:10
Description:
Problem with the Power Supply Unit.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Electronics Modules Test to troubleshoot the problem further. • If the System Error continues, replace the Power Supply Unit.
Code: 05.1:10
Description:
CPU Fan is stopped or burnt.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the CPU Fan. • If the System Error continues, replace the Main PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 05.3:10
Description:
Main memory size failure.
Remedy:
• Check that at least 256 megabytes of memory is installed in the Printer. • Check that the Memory Module is installed correctly. • Try installing the Memory Module in the other Memory slot and check if the System Error appears. • If the System Error reappears, replace the Memory Module. • If the System Error does NOT reappear, then the original slot could be faulty. In this case, replace the Main PCA.
Code: 06:03
Description:
NVM file has bad CRC.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Hard Disk Drive.
Code: 06:10
Description:
Main NVM failure - not detected, read/write failed or readback error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Hard Disk Drive.
Code: 07:10
Description:
07:10
Remedy:
• Replace the Interconnect PCA. • If the System Error continues, replace the Gamut PCI PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 08:11
Description:
Problem with the Front Panel.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Front Panel cable is not damaged and is correctly connected to the Front Panel and to the Interconnect PCA. • Check that the Memory Module is installed correctly. • Check that the cables between the Interconnect PCA and the Main PCA are not damaged and are correctly connected. • Check that the cables between the Hard Disk Drive and the Power Supply Unit and the Main PCA are not damaged and are correctly connected. • Check that the cable between the Power Supply Unit and the Main PCA is not damaged and is correctly connected. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Main PCA. • Replace the Hard Disk Drive. • Replace the Memory Module. • Replace the Interconnect PCA. • If the System Error continues, replace the Front Panel.
Code: 11:10
Description:
Trailing Cable does not seem to be detected.
Remedy:
• Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Gamut PCI PCA. • Replace the Gamut PCI PCA. • Replace the Ink Supply Tubes and Trailing Cable. • Replace the Carriage PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 13.n:10
Description:
Problem starting acumen supplies.
Remedy:
• Remove ALL Ink Cartridges and reinstall them in the Printer. • Check that the ISS to Cartridge cables are not damaged and are correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cables • Replace the Ink Supply Tubes and Trailing Cable.
Code: 21:03
Description:
Service Station servo shutdown.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Service Station. • Replace the PrintMech PCA. • Replace the Interconnect PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 21:12
Description:
Fail moving Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Service Station.
Code: 21:13
Description:
Problem with the Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station.
Code: 23:10
Description:
Problem with the APS.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the APS Assembly. • Replace the PrintMech PCA. • If the System Error continues, replace the Gamut PCI PCA. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Code: 24:03
Description:
Ink Setup failure (Ink Supply Tubes purge failed).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Try purging the Ink Supply Tubes again once the Printer has been rebooted. • Install new Ink Cartridges in to the Printer and try purging the Printer again.
Code: 24:10
Description:
Broken bag detected in Ink Cartridge.
Remedy:
• Remove the Ink Cartridges and check for ink leakage in the ISS area. • Perform the "Bag Broken Recovery" Diagnostic to further troubleshoot the error code.
Code: 26.0:01
Description:
Bad contact detected in ISS slot0 floater.
Remedy:
• Remove the Yellow Ink Cartridge and reinstall it in to the Printer. • Replace the Yellow Ink Cartridge. • Check that the ISS to Cartridge cable (Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Yellow Ink Cartridge). • Replace the Ink Supply Tubes and Trailing Cable.
Code: 26.1:01
Description:
Bad contact detected in ISS slot1 floater.
Remedy:
• Remove the Magenta Ink Cartridge and reinstall it in to the Printer. • Replace the Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Magenta Ink Cartridge). • Replace the Ink Supply Tubes and Trailing Cable.
Code: 26.2:01
Description:
Bad contact detected in ISS slot2 floater.
Remedy:
• Remove the Black Ink Cartridge and reinstall it in to the Printer. • Replace the Black Ink Cartridge. • Check that the ISS to Cartridge cable (Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Black Ink Cartridge). • Replace the Ink Supply Tubes and Trailing Cable.

Code: 26.3:01
Description:
Bad contact detected in ISS slot3 floater.
Remedy:
• Remove the Cyan Ink Cartridge and reinstall it in to the Printer. • Replace the Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Cyan Ink Cartridge). • Replace the Ink Supply Tubes and Trailing Cable.
Code: 26.n:10
Description:
Order of Ink Supplies incorrect.
Remedy:
• Remove the Ink Cartridges and check that they are the correct ones for this Printer and that they are inserted in the correct position. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 26:14
Description:
A wrong Ink Cartridge has been detected.
Remedy:
• Remove the Ink Cartridges and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Ink Cartridges.
Code: 27:03
Description:
An error has occurred in Printhead detection.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage and reinsert them. • Replace the Printheads. • Replace the Carriage Flex Cables.
Code: 27:14
Description:
A wrong Printhead has been detected.
Remedy:
• Remove the Printheads and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Printheads.
Code: 29.0:01
Description:
Printhead Cleaner not inserted correctly in slot 1.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Yellow Printhead Cleaner is correctly seated in slot 1 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Yellow Printhead Cleaner in slot 1 of the Service Station.
Code: 29.1:01
Description:
Printhead Cleaner not inserted correctly in slot 2.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Yellow Printhead Cleaner is correctly seated in slot 2 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Yellow Printhead Cleaner in slot 2 of the Service Station.
Code: 29.2:01
Description:
Printhead Cleaner not inserted correctly in slot 3.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Magenta Printhead Cleaner is correctly seated in slot 3 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Magenta Printhead Cleaner in slot 3 of the Service Station.

Code: 29.3:01
Description:
Printhead Cleaner not inserted correctly in slot 4.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Magenta Printhead Cleaner is correctly seated in slot 4 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Magenta Printhead Cleaner in slot 4 of the Service Station.
Code: 29.4:01
Description:
Printhead Cleaner not inserted correctly in slot 5.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 5 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Black Printhead Cleaner in slot 5 of the Service Station.
Code: 29.5:01
Description:
Printhead Cleaner not inserted correctly in slot 6.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 6 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Black Printhead Cleaner in slot 6 of the Service Station.
Code: 29.6:01
Description:
Printhead Cleaner not inserted correctly in slot 7.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot 7 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Cyan Printhead Cleaner in slot 7 of the Service Station.
Code: 29.7:01
Description:
Printhead Cleaner not inserted correctly in slot 8.
Remedy:
• Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot 8 of the Service Station and then close the Printhead Cleaner Access Door. • Replace the Cyan Printhead Cleaner in slot 8 of the Service Station.
Code: 41:03
Description:
Electrical current limit in Media-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Replace the Media-Axis Motor. • If the System Error continues, replace the PrintMech PCA.
Code: 41:10
Description:
Electrical fault in Media-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Media-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Media-Axis Motor. • If the System Error continues, replace the PrintMech PCA.
Code: 42:03
Description:
Electrical current limit in Scan-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media blocking the Carriage Assembly, then clear the obstruction. • Replace the Scan-Axis Motor. • If the System Error continues, replace the PrintMech PCA.
Code: 42:10
Description:
Electrical fault in Scan-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Scan-Axis Motor. • If the System Error continues, replace the PrintMech PCA.
Code: 43:10
Description:
Vacuum Fan has stopped functioning.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Vacuum Fan cables are not damaged and are correctly connected to the Interconnect PCA. • Also check that the cables between the Interconnect PCA and the PrintMech PCA are not damaged and are correctly connected. • Replace the Vacuum Fan. • If the System Error continues, replace the PrintMech PCA.
Code: 44:10
Description:
Problem with the Aerosol Fan.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Aerosol Fan. • If the System Error continues, replace the Interconnect PCA.

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»HP Color LaserJet CP4020常见故障 代码(code)描述,英文手册2 2024/2/20 19:34:10