hp DesignJet T730常见故障代码描述,英文手册2
更新时间：2024/3/24 21:58:54,view:118HP DesignJet T730打印机苏州姑苏区复印机维修服务中心电话0512-696l6769，苏州HP DesignJet T730姑苏区维修站，HP DesignJet T730姑苏区维修站, HPm1136加粉亮黄灯, HP打印机显示阿拉伯文, hpM403更改纸盒, hp400出现49代码, hp 1136 E9,
Code: 0027-0035
Description:
27.00. Printhead
Causes:
"PHA error: VPP check timeout"
Remedy:
Code: 0027-0036
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed fuse"
Remedy:
Code: 0027-0037
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed fuse"
Remedy:
Code: 0027-0038
Description:
27.00. Printhead
Causes:
"PHA error: VDD too many ignored"
Remedy:
Code: 0027-0039
Description:
27.00. Printhead
Causes:
"PHA error: VPP too many ignored"
Remedy:
Code: 0027-0040
Description:
27.00. Printhead
Causes:
"PHA error: VPP too many ignored"
Remedy:
Code: 0027-0041
Description:
27.00. Printhead
Causes:
"PHA error: VDD check timeout"
Remedy:
Code: 0027-0042
Description:
27.00. Printhead
Causes:
"PHA error: VPP check timeout"
Remedy:
Code: 0027-0043
Description:
27.00. Printhead
Causes:
"PHA error: VDD check timeout"
Remedy:
Code: 0027-0044
Description:
27.00. Printhead
Causes:
"PHA error: VPP check timeout"
Remedy:
Code: 0027-0045
Description:
27.00. Printhead
Causes:
"PHA error: VDD on"
Remedy:
Code: 0027-0046
Description:
27.00. Printhead
Causes:
"PHA error: VPP on"
Remedy:
Code: 0027-0047
Description:
27.00. Printhead
Causes:
"PHA error: VPP setpoint failed"
Remedy:
Code: 0027-0048
Description:
27.00. Printhead
Causes:
"PHA error: VPP setpoint failed"
Remedy:
Code: 0027-0049
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0050
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0053
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0054
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0055
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0056
Description:
27.00. Printhead
Causes:
"PHA error: VPP expected on"
Remedy:
Code: 0027-0057
Description:
27.00. Printhead
Causes:
"PHA error: ecc out of range"
Remedy:
Code: 0027-0058
Description:
27.00. Printhead
Causes:
"PHA error: ecc out of range"
Remedy:
Code: 0027-0059
Description:
27.00. Printhead
Causes:
"PHA error: missing"
Remedy:
Code: 0027-0060
Description:
27.00. Printhead
Causes:
"PHA error: wrong part"
Remedy:
Code: 0027-0061
Description:
27.00. Printhead
Causes:
"Power on with Filled PHA Change"
Remedy:
Code: 0027-0062
Description:
27.00. Printhead
Causes:
"Power on with Empty PHA Change"
Remedy:
Code: 0027-0063
Description:
27.00. Printhead
Causes:
"PHA change with Filled PHA"
Remedy:
Code: 0027-0064
Description:
27.00. Printhead
Causes:
"PHA change with Empty PHA"
Remedy:
Code: 0027-0065
Description:
27.00. Printhead
Causes:
"Out of cap with Filled PHA Change"
Remedy:
Code: 0027-0066
Description:
27.00. Printhead
Causes:
"Out of cap with Empty PHA Change"
Remedy:
Code: 0027-0067
Description:
27.00. Printhead
Causes:
"Fake PHA Change"
Remedy:
Code: 0041-0017
Description:
Unable to move Paper Servo or no feedback received.
Causes:
Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Remedy:
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see 4.4 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. Paper Motor. - 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. - 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.5. The call agent should arrange a service engineer visit to replace the right part depending on the system error. Onsite troubleshooting and solution (service engineer)1. Remove covers and check that all the cables are well connected to the Main PCA, specially the paper motor cable, and none of them are damaged. If any of the cables is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check that there are no debris, media or foreign objects preventing drive shaft movement.IMPORTANT:If any cable is damaged then order a Cable Service Kit:Sk2. Run Paper Servo diagnostic, see 4.4 Paper servo. After running the diagnostic check for the following system errors: After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.3. If the 0041-0017 error continues then the Paper/Feed motor should be replaced. See Paper Motor. Motor4. Replace the Main PCA, see Main PCA.
Code: 0042-0117
Description:
Unable to move Carriage Servo or no feedback received.
Causes:
Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
Remedy:
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. 4. The call agent should arrange a service engineer visit to change the carriage motor.Onsite troubleshooting and solution (service engineer)1. Check that the Carriage Motor belt is not broken or out of place, and the pulley on the SVS side turns freely and horizontal.2. If the belt and pulley are OK, then the Carriage Motor should be replaced, see Carriage Motor. Carriage Motor3. If the belt was damaged, it should be changed. Order the belt service kit, see Carriage Belt. Belt (36)
Code: 0043-0017
Description:
Unable to move Pick Servo or no feedback received.
Causes:
Remedy:
Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables Sk2. Replace the Pick motor.
Code: 0043-0059
Description:
43.00. Pick motor
Causes:
59. MOTOR_SERVO_SHUTDOWN
Remedy:
Code: 0045-0017
Description:
Unable to move Rewind Servo or no feedback received.
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Left Roll Support. See Left Roll Support. Left Roll Support3. Replace the Main PCA, see Main PCA. Main PCA.
Code: 0045-0059
Description:
45.00. Rewinder motor
Causes:
59. MOTOR_SERVO_SHUTDOWN
Remedy:
Code: 0051-0101
Description:
Top (SFP) or Front (MFP) Cover sensor failureOther
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the Top Cover Sensor PCA; follow the onsite troubleshooting below. Top Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu (see Entering the support menus) and run Top Cover Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 2. Replace the Top Cover Sensor PCA.3. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk4. Replace the Main PCA, see Main PCA: Main PCA.
Code: 0051-0201
Description:
PHA door sensor failure
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the PHA door Sensor PCA; follow the onsite troubleshooting below. PHA door sensor SV kit5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the PHA door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the PHA door Sensor PCA: PHA door Sensor3. Replace the Main PCA, see Main PCA: Main PCASystem
Code: 0051-0301
Description:
Ink Cartridge door sensor failure
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Ink door Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 4. The call agent should arrange a service engineer visit to change the Ink Cartridge door Sensor PCA; follow the onsite troubleshooting below. Ink Cartridge Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the Ink Cartridge door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Ink Cartridge door Sensor PCA, see Printer NVM backup PCA: Ink Cartridge door Sensor3. Replace the Main PCA, see Main PCA: Main PCA
Code: 0053-0101
Description:
OOP (Out-Of-Paper) Sensor failure
Causes:
Bundle PCA, Bundle FFC, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should recommend the customer to power off the printer, remove the Multi-tray sheet module, and check that there is no paper behind it, then power on the printer to see whether the error continues.3. Ask the customer to check if the OOPS sensor is not dislodged from its location. If yes, reseat the OOPS sensor.4. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.5. Go to Diagnostic Menu, see Entering the support menus and run OOP Sensor diagnostic, see 4.5 Out-Of-Paper Sensor. 6. If error persists, send the customer an OOP Sensor module SV kit (CSR B part).7. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.8. If, after the customer replaces the OOP Sensor, the failure still continues, the failure may be due to the OOP Sensor cable, so the call agent should order an onsite engineer with the cables kit: Cables Sk, OOP Sensor flagOnsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus and run OOP Sensor diagnostic, see 4.5 Out-Of-Paper Sensor. 2. Remove the Multi-Sheet Tray at the back of the printer, see Multi-Sheet Tray Assembly, and check that there is no paper jammed in the OOP sensor; check also that the sensor is assembled correctly.3. Replace the OOP Sensor assembly, see Out-Of-Paper Sensor. OOP Sensor flag4. Remove the covers and check that the cable of the OOP sensor is connected to Bundle PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk5. Replace the Bundle PCA, see Bundle Board. Bundle Board6. Replace the Bundle FFC cable, see Bundle Board FFC cable. 7. Replace the Main PCA, see Main PCA. Main PCA
Code: 0053-0201
Description:
Output Tray sensor failure
Causes:
Main PCA, Output tray
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor AssemblyNOTE:If, after the customer repair, the issue still continues, we recommend sending an onsite engineer with Cables Kit and Output Tray Sensor PCA. Follow the steps below on onsite troubleshooting. - Cables Sk - Output Tray Sensor PCA5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. Check that the Output Tray is not damaged.2. If the Output Tray is OK and the problem continues then replace the Output Tray Sensor PCA. Output Tray Sensor PCA3. Remove the covers and check that the cable of the Output Tray Sensor is connected to the Main PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If the cable is damaged then order a Cable Service Kit (add part number and name of Cable Service Kit) and change the Output Tray sensor cable: see Output Tray Extender Sensor Cable. Output Tray Sensor Assembly4. Replace the Main PCA, see Main PCA. Main PCA.
Code: 0059-0190
Description:
Conflict found between NVM main and backup
Causes:
Remedy:
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part).2. To recover, repair using hp genuine new spare parts.
Code: 0059-0191
Description:
Default data found in both NVM main and backup
Causes:
Remedy:
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time.2. To recover, repair by changing first one component (use the old component for this printer), then power the printer off and on, and change the other.
Code: 0059-0289
Description:
NVM backup is missing or does not work correctly (NVM location, see Locations of the PCAs).
Causes:
Remedy:
Remote troubleshooting (call agent) Restart the unit. If the problem persists, then:Onsite troubleshooting and solution (service engineer)1. Remove left cover, see Left Cover MFP SV Kit F9A30-67012, and ensure NVM backup cable is properly connected to it and to the Main PCA.2. Replace the NVM backup.
Code: 0081-0008
Description:
81.00. Media advance
Causes:
08. JAM
Remedy:
Code: 0085-0101
Description:
Feed index encoder sensor does not work properly
Causes:
Feed Encoder Disk, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow onsite troubleshooting below. Feed Index encoder sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Main PCA, and none of them are damaged. If any cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Feed Index Encoder Sensor PCA, see Encoder PCA and Index Feed Index encoder sensor PCA3. Check that the Encoder Disk is not dirty or damaged. If the Encoder Disk is damaged, it should be replaced, see Encoder Disk. Encoder Disk
Code: 0085-0201
Description:
Feed encoder sensor does not work properly
Causes:
Feed encoder Disk, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Main PCA, and none of them are damaged. If any cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Feed Encoder Sensor PCA, see Encoder PCA and Index. Feed Encoder Sensor PCA3. Check that the Encoder Disk is not dirty or damaged. If the Encoder Disk is damaged it should be replaced, see Encoder Disk. Encoder Disk.
Code: 0086-0008
Description:
86.00. Scan axis jam
Causes:
08. JAM
Remedy:
Code: 0087-0001
Description:
Encoder Strip failure
Causes:
Carriage (encoder sensor)
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Encoder Strip and follow onsite troubleshooting below. Encoder Strip (36)3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that Encoder Strip is not broken or dirty. Cables Sk2. If the Encoder Strip is dirty, follow the procedure in this manual to clean it, see Clean the Encoder Strip. 3. If the Encoder strip is damaged or does not work, it should be replaced, see Encoder Strip. 4. If this fails to solve the issue, the problem might be due to the encoder sensor within the carriage. In that case, replace the carriage, see Carriage and Belt.
Code: 0153-0302
Description:
Multi-Sheet Tray presence not detected
Causes:
MPCA
Remedy:
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
Code: 0227-0046
Description:
27.00. Printhead
Causes:
46. NOT CALIBRATED MISSALIGNED UNABLE TO CALIBRATE
Remedy:
Code: 0824-0100
Description:
24.01. Ink Blockage Long Repumps
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-0200
Description:
24.02. Ink Blockage Delays Phase
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-0300
Description:
24.03. Ink Blockage Bag Cycling Phase
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-2000
Description:
24.20. SHAID (Ink detection sensor inside PHA) not covered
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-XXXX
Description:
IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies troubleshooting for more information, see Ink-supplies troubleshooting. See Error messages related with printhead and start-up for additional error codes.
Causes:
Remedy:
Code: 0942-0188
Description:
42.01. Carriage motor
Causes:
88. Carriage homing problem
Remedy:
Code: 0942-0188
Description:
Carriage homing problem
Causes:
Remedy:
Remote troubleshooting (call agent)1. Reboot the unit. If the problem persists, clean the encoder strip, see Clean the Encoder Strip. 2. If the issue is not solved, open the PHA door and check if there’s any paper strips blocking either the carriage or the SVS.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. Onsite troubleshooting and solution (service engineer)1. Check encoder strip, scan axis and service station parts.2. Depending on the failing subsystem, any one of them may need replacing.
Code: 0955-0050
Description:
Line sensor failure
Causes:
Carriage PCA, Trailing Cable, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu and run the Line Sensor diagnostic, see 4.7 Line Sensor (or ZIM, Spot sensor). 4. The call agent should arrange a service engineer visit to change the Line Sensor assembly; follow the onsite troubleshooting below. Line Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu (see Entering the support menus) and run the Line Sensor diagnostic, see 4.7 Line Sensor (or ZIM, Spot sensor). 2. Remove the covers and check that the cable of the line sensor is connected to the Carriage PCA and it is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the error has disappeared.IMPORTANT:If the cable is damaged then replace the Line Sensor, see Carriage Line Sensor. Line Sensor3. Clean the Line Sensor and try again, see Clean the Carriage Line Sensor. 4. Replace the Carriage Assembly, see Carriage and Belt. Carriage assembly w/belt (36)5. Replace the Main PCA, see Main PCA Main PCA
Description:
27.00. Printhead
Causes:
"PHA error: VPP check timeout"
Remedy:
Code: 0027-0036
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed fuse"
Remedy:
Code: 0027-0037
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed fuse"
Remedy:
Code: 0027-0038
Description:
27.00. Printhead
Causes:
"PHA error: VDD too many ignored"
Remedy:
Code: 0027-0039
Description:
27.00. Printhead
Causes:
"PHA error: VPP too many ignored"
Remedy:
Code: 0027-0040
Description:
27.00. Printhead
Causes:
"PHA error: VPP too many ignored"
Remedy:
Code: 0027-0041
Description:
27.00. Printhead
Causes:
"PHA error: VDD check timeout"
Remedy:
Code: 0027-0042
Description:
27.00. Printhead
Causes:
"PHA error: VPP check timeout"
Remedy:
Code: 0027-0043
Description:
27.00. Printhead
Causes:
"PHA error: VDD check timeout"
Remedy:
Code: 0027-0044
Description:
27.00. Printhead
Causes:
"PHA error: VPP check timeout"
Remedy:
Code: 0027-0045
Description:
27.00. Printhead
Causes:
"PHA error: VDD on"
Remedy:
Code: 0027-0046
Description:
27.00. Printhead
Causes:
"PHA error: VPP on"
Remedy:
Code: 0027-0047
Description:
27.00. Printhead
Causes:
"PHA error: VPP setpoint failed"
Remedy:
Code: 0027-0048
Description:
27.00. Printhead
Causes:
"PHA error: VPP setpoint failed"
Remedy:
Code: 0027-0049
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0050
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0053
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0054
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0055
Description:
27.00. Printhead
Causes:
"PHA error: VPP bleed failed"
Remedy:
Code: 0027-0056
Description:
27.00. Printhead
Causes:
"PHA error: VPP expected on"
Remedy:
Code: 0027-0057
Description:
27.00. Printhead
Causes:
"PHA error: ecc out of range"
Remedy:
Code: 0027-0058
Description:
27.00. Printhead
Causes:
"PHA error: ecc out of range"
Remedy:
Code: 0027-0059
Description:
27.00. Printhead
Causes:
"PHA error: missing"
Remedy:
Code: 0027-0060
Description:
27.00. Printhead
Causes:
"PHA error: wrong part"
Remedy:
Code: 0027-0061
Description:
27.00. Printhead
Causes:
"Power on with Filled PHA Change"
Remedy:
Code: 0027-0062
Description:
27.00. Printhead
Causes:
"Power on with Empty PHA Change"
Remedy:
Code: 0027-0063
Description:
27.00. Printhead
Causes:
"PHA change with Filled PHA"
Remedy:
Code: 0027-0064
Description:
27.00. Printhead
Causes:
"PHA change with Empty PHA"
Remedy:
Code: 0027-0065
Description:
27.00. Printhead
Causes:
"Out of cap with Filled PHA Change"
Remedy:
Code: 0027-0066
Description:
27.00. Printhead
Causes:
"Out of cap with Empty PHA Change"
Remedy:
Code: 0027-0067
Description:
27.00. Printhead
Causes:
"Fake PHA Change"
Remedy:
Code: 0041-0017
Description:
Unable to move Paper Servo or no feedback received.
Causes:
Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Remedy:
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see 4.4 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. Paper Motor. - 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. - 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.5. The call agent should arrange a service engineer visit to replace the right part depending on the system error. Onsite troubleshooting and solution (service engineer)1. Remove covers and check that all the cables are well connected to the Main PCA, specially the paper motor cable, and none of them are damaged. If any of the cables is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check that there are no debris, media or foreign objects preventing drive shaft movement.IMPORTANT:If any cable is damaged then order a Cable Service Kit:Sk2. Run Paper Servo diagnostic, see 4.4 Paper servo. After running the diagnostic check for the following system errors: After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.3. If the 0041-0017 error continues then the Paper/Feed motor should be replaced. See Paper Motor. Motor4. Replace the Main PCA, see Main PCA.
Code: 0042-0117
Description:
Unable to move Carriage Servo or no feedback received.
Causes:
Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
Remedy:
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. 4. The call agent should arrange a service engineer visit to change the carriage motor.Onsite troubleshooting and solution (service engineer)1. Check that the Carriage Motor belt is not broken or out of place, and the pulley on the SVS side turns freely and horizontal.2. If the belt and pulley are OK, then the Carriage Motor should be replaced, see Carriage Motor. Carriage Motor3. If the belt was damaged, it should be changed. Order the belt service kit, see Carriage Belt. Belt (36)
Code: 0043-0017
Description:
Unable to move Pick Servo or no feedback received.
Causes:
Remedy:
Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit), specially the pick motor cable, and none of them are damaged. If any cable is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check right hand gear train for blockage or damage.IMPORTANT:If any cable is damaged, then order a Cable Service Kit: Cables Sk2. Replace the Pick motor.
Code: 0043-0059
Description:
43.00. Pick motor
Causes:
59. MOTOR_SERVO_SHUTDOWN
Remedy:
Code: 0045-0017
Description:
Unable to move Rewind Servo or no feedback received.
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Left Roll Support. See Left Roll Support. Left Roll Support3. Replace the Main PCA, see Main PCA. Main PCA.
Code: 0045-0059
Description:
45.00. Rewinder motor
Causes:
59. MOTOR_SERVO_SHUTDOWN
Remedy:
Code: 0051-0101
Description:
Top (SFP) or Front (MFP) Cover sensor failureOther
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the Top Cover Sensor PCA; follow the onsite troubleshooting below. Top Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu (see Entering the support menus) and run Top Cover Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 2. Replace the Top Cover Sensor PCA.3. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk4. Replace the Main PCA, see Main PCA: Main PCA.
Code: 0051-0201
Description:
PHA door sensor failure
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the PHA door Sensor PCA; follow the onsite troubleshooting below. PHA door sensor SV kit5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the PHA door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the PHA door Sensor PCA: PHA door Sensor3. Replace the Main PCA, see Main PCA: Main PCASystem
Code: 0051-0301
Description:
Ink Cartridge door sensor failure
Causes:
Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Ink door Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 4. The call agent should arrange a service engineer visit to change the Ink Cartridge door Sensor PCA; follow the onsite troubleshooting below. Ink Cartridge Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the Ink Cartridge door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Ink Cartridge door Sensor PCA, see Printer NVM backup PCA: Ink Cartridge door Sensor3. Replace the Main PCA, see Main PCA: Main PCA
Code: 0053-0101
Description:
OOP (Out-Of-Paper) Sensor failure
Causes:
Bundle PCA, Bundle FFC, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should recommend the customer to power off the printer, remove the Multi-tray sheet module, and check that there is no paper behind it, then power on the printer to see whether the error continues.3. Ask the customer to check if the OOPS sensor is not dislodged from its location. If yes, reseat the OOPS sensor.4. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.5. Go to Diagnostic Menu, see Entering the support menus and run OOP Sensor diagnostic, see 4.5 Out-Of-Paper Sensor. 6. If error persists, send the customer an OOP Sensor module SV kit (CSR B part).7. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.8. If, after the customer replaces the OOP Sensor, the failure still continues, the failure may be due to the OOP Sensor cable, so the call agent should order an onsite engineer with the cables kit: Cables Sk, OOP Sensor flagOnsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus and run OOP Sensor diagnostic, see 4.5 Out-Of-Paper Sensor. 2. Remove the Multi-Sheet Tray at the back of the printer, see Multi-Sheet Tray Assembly, and check that there is no paper jammed in the OOP sensor; check also that the sensor is assembled correctly.3. Replace the OOP Sensor assembly, see Out-Of-Paper Sensor. OOP Sensor flag4. Remove the covers and check that the cable of the OOP sensor is connected to Bundle PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk5. Replace the Bundle PCA, see Bundle Board. Bundle Board6. Replace the Bundle FFC cable, see Bundle Board FFC cable. 7. Replace the Main PCA, see Main PCA. Main PCA
Code: 0053-0201
Description:
Output Tray sensor failure
Causes:
Main PCA, Output tray
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor AssemblyNOTE:If, after the customer repair, the issue still continues, we recommend sending an onsite engineer with Cables Kit and Output Tray Sensor PCA. Follow the steps below on onsite troubleshooting. - Cables Sk - Output Tray Sensor PCA5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. Check that the Output Tray is not damaged.2. If the Output Tray is OK and the problem continues then replace the Output Tray Sensor PCA. Output Tray Sensor PCA3. Remove the covers and check that the cable of the Output Tray Sensor is connected to the Main PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If the cable is damaged then order a Cable Service Kit (add part number and name of Cable Service Kit) and change the Output Tray sensor cable: see Output Tray Extender Sensor Cable. Output Tray Sensor Assembly4. Replace the Main PCA, see Main PCA. Main PCA.
Code: 0059-0190
Description:
Conflict found between NVM main and backup
Causes:
Remedy:
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a new spare part).2. To recover, repair using hp genuine new spare parts.
Code: 0059-0191
Description:
Default data found in both NVM main and backup
Causes:
Remedy:
Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time.2. To recover, repair by changing first one component (use the old component for this printer), then power the printer off and on, and change the other.
Code: 0059-0289
Description:
NVM backup is missing or does not work correctly (NVM location, see Locations of the PCAs).
Causes:
Remedy:
Remote troubleshooting (call agent) Restart the unit. If the problem persists, then:Onsite troubleshooting and solution (service engineer)1. Remove left cover, see Left Cover MFP SV Kit F9A30-67012, and ensure NVM backup cable is properly connected to it and to the Main PCA.2. Replace the NVM backup.
Code: 0081-0008
Description:
81.00. Media advance
Causes:
08. JAM
Remedy:
Code: 0085-0101
Description:
Feed index encoder sensor does not work properly
Causes:
Feed Encoder Disk, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow onsite troubleshooting below. Feed Index encoder sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Main PCA, and none of them are damaged. If any cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Feed Index Encoder Sensor PCA, see Encoder PCA and Index Feed Index encoder sensor PCA3. Check that the Encoder Disk is not dirty or damaged. If the Encoder Disk is damaged, it should be replaced, see Encoder Disk. Encoder Disk
Code: 0085-0201
Description:
Feed encoder sensor does not work properly
Causes:
Feed encoder Disk, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed encoder sensor PCA. Feed Encoder Sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Main PCA, and none of them are damaged. If any cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Feed Encoder Sensor PCA, see Encoder PCA and Index. Feed Encoder Sensor PCA3. Check that the Encoder Disk is not dirty or damaged. If the Encoder Disk is damaged it should be replaced, see Encoder Disk. Encoder Disk.
Code: 0086-0008
Description:
86.00. Scan axis jam
Causes:
08. JAM
Remedy:
Code: 0087-0001
Description:
Encoder Strip failure
Causes:
Carriage (encoder sensor)
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Encoder Strip and follow onsite troubleshooting below. Encoder Strip (36)3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that Encoder Strip is not broken or dirty. Cables Sk2. If the Encoder Strip is dirty, follow the procedure in this manual to clean it, see Clean the Encoder Strip. 3. If the Encoder strip is damaged or does not work, it should be replaced, see Encoder Strip. 4. If this fails to solve the issue, the problem might be due to the encoder sensor within the carriage. In that case, replace the carriage, see Carriage and Belt.
Code: 0153-0302
Description:
Multi-Sheet Tray presence not detected
Causes:
MPCA
Remedy:
Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty connected to the MPCA, checking the J27 connector in the MPCA.
Code: 0227-0046
Description:
27.00. Printhead
Causes:
46. NOT CALIBRATED MISSALIGNED UNABLE TO CALIBRATE
Remedy:
Code: 0824-0100
Description:
24.01. Ink Blockage Long Repumps
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-0200
Description:
24.02. Ink Blockage Delays Phase
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-0300
Description:
24.03. Ink Blockage Bag Cycling Phase
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-2000
Description:
24.20. SHAID (Ink detection sensor inside PHA) not covered
Causes:
Last 4 bits interpreted as 0=working 1=not working, order is KCMY
Remedy:
Code: 0824-XXXX
Description:
IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to Ink supplies troubleshooting for more information, see Ink-supplies troubleshooting. See Error messages related with printhead and start-up for additional error codes.
Causes:
Remedy:
Code: 0942-0188
Description:
42.01. Carriage motor
Causes:
88. Carriage homing problem
Remedy:
Code: 0942-0188
Description:
Carriage homing problem
Causes:
Remedy:
Remote troubleshooting (call agent)1. Reboot the unit. If the problem persists, clean the encoder strip, see Clean the Encoder Strip. 2. If the issue is not solved, open the PHA door and check if there’s any paper strips blocking either the carriage or the SVS.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. Onsite troubleshooting and solution (service engineer)1. Check encoder strip, scan axis and service station parts.2. Depending on the failing subsystem, any one of them may need replacing.
Code: 0955-0050
Description:
Line sensor failure
Causes:
Carriage PCA, Trailing Cable, Main PCA
Remedy:
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu and run the Line Sensor diagnostic, see 4.7 Line Sensor (or ZIM, Spot sensor). 4. The call agent should arrange a service engineer visit to change the Line Sensor assembly; follow the onsite troubleshooting below. Line Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu (see Entering the support menus) and run the Line Sensor diagnostic, see 4.7 Line Sensor (or ZIM, Spot sensor). 2. Remove the covers and check that the cable of the line sensor is connected to the Carriage PCA and it is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the error has disappeared.IMPORTANT:If the cable is damaged then replace the Line Sensor, see Carriage Line Sensor. Line Sensor3. Clean the Line Sensor and try again, see Clean the Carriage Line Sensor. 4. Replace the Carriage Assembly, see Carriage and Belt. Carriage assembly w/belt (36)5. Replace the Main PCA, see Main PCA Main PCA
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