hp DesignJet Z6100常见故障代码描述,英文手册1
Code: 01.0:03
Description:
Error impact I2C channel.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Sausalito PCI PCA .
Code: 01.0:10
Description:
Problem with the Sausalito PCI PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Sausalito PCI PCA . • If the System Error continues, replace the Main PCA .
Code: 01.1:10
Description:
Problem with the PrintMech PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the PrintMech PCA and the Sausalito PCI PCA are not damaged and are correctly connected. • Replace the PrintMech PCA . • If the System Error continues, replace the Sausalito PCI PCA .
Code: 01.2:10
Description:
ISS PCA problem.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Low humidity in the customerfs environment can be a cause of this system errror. You can check the humidity by using the EWS. Click on the ePrinter Information Pagef and select the eCurrent Infomationf tab. The humidity level will be displayed, a low level that would cause the error is around -20%. To solve errror upgrade with the latest firmware, at least 7.0.0.3. If the printer cannot be upgraded using the normal process, upgrade using the .plt emergency file process . • If the System Error continues, replace the Ink Supply Tubes and Trailing Cable .
Code: 02.1:10
Description:
Problem with the Carriage PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA. • Replace the Carriage PCA . • Replace the Sausalito PCI PCA . • Replace the Interconnect PCA.
Code: 03:10
Description:
Problem with the Power Supply Unit.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Electronics Modules Test () to troubleshoot the problem further. • If the System Error continues, replace the Power Supply Unit .
Code: 05.1:10
Description:
CPU Fan is stopped or burnt.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the CPU Fan . • If the System Error continues, replace the Main PCA .
Code: 05.3:10
Description:
Main memory size failure.
Remedy:
• Check that at least 256 megabytes of memory is installed in the Printer. • Check that the Memory Module is installed correctly. • Try installing the Memory Module in the other Memory slot and check if the System Error appears. • If the System Error reappears, replace the Memory Module . • If the System Error does NOT reappear, then the original slot could be faulty. In this case, replace the Main PCA
Code: 06:03
Description:
NVM file has bad CRC.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Hard Disk Drive .
Code: 06:10
Description:
Main NVM failure - not detected, read/write failed or readback error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Hard Disk Drive .
Code: 07:10
Description:
Aerosol Fan driver burnt.
Remedy:
• Replace the Interconnect PCA . • If the System Error continues, replace the Sausalito PCI PCA . NOTE: Replace one part at a time and check if the error has cleared before replacing another.
Code: 08:11
Description:
Problem with communication between the Front Panel, the Formatter and the HDD.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Front Panel cable is not damaged and is correctly connected to the Front Panel and to the Interconnect PCA. • Check that the Memory Module is installed correctly. • Check that the cables between the Interconnect PCA and the Main PCA are not damaged and are correctly connected. • Check that the cables between the Hard Disk Drive and the Power Supply Unit and the Main PCA are not damaged and are correctly connected. • Check that the cable between the Power Supply Unit and the Main PCA is not damaged and is correctly connected. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Hard Disk Drive . • Replace the Main PCA . • Replace the Memory Module . • Replace the Interconnect PCA . • Replace the Front Panel . • Replace the Sausalito PCI PCA.
Code: 11:10
Description:
Trailing Cable does not seem to be connected.
Remedy:
• Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA. • Replace the Sausalito PCI PCA . • Replace the Ink Supply Tubes and Trailing Cable .NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to . • Replace the Carriage PCA .
Code: 21:03
Description:
Service Station servo shutdown.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Service Station . • Replace the PrintMech PCA . • Replace the Interconnect PCA .
Code: 21:10
Description:
Fault has been detect in the area of the Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. foam from the printerfs packaging, screws, plastic parts, etc...) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station .
Code: 21:13
Description:
Problem with the Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station .
Code: 23:10
Description:
Problem with pressurization.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the APS Assembly . • Replace the PrintMech PCA . • If the System Error continues, replace the Sausalito PCI PCA . NOTE: Replace one part at a time and check if the error has cleared before replacing another.
Code: 24:03
Description:
Ink Setup failure (Ink Supply Tubes purge failed).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Try purging the Ink Supply Tubes again once the Printer has been rebooted. • Install new Ink Cartridges in to the Printer and try purging the Printer again.
Code: 24:10
Description:
A broken bag has been detected in one of the Ink Cartridges.
Remedy:
• Remove the Ink Cartridges and check for any ink leaking from the cartridge. In extreme cases ink can contaminate the ISS PCA area which will then require instalIing a new ISS PCA. If the message ‘Please replace one of the defective cartridges (*). The asterisk represents a number which will identify the failed ink cartridge. 0 Magenta 1 Light Magenta 2 PhotoBlack 3 Matt Black 4 Yellow 5 Light Cyan 6 Light Gray 7 Cyan • For this issue there is a specific menu slection to check the broken bag error. Perform the gBag Broken Recoveryh Diagnostic () to troubleshoot the error code.
Code: 26.0:01
Description:
Bad contact detected in ISS slot 0 floater.
Remedy:
• Remove the Magenta Ink Cartridge and reinstall it in to the Printer. • Replace the Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Magenta Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.1:01
Description:
Bad contact detected in ISS slot 1 floater.
Remedy:
• Remove the Light Magenta Ink Cartridge and reinstall it in to the Printer. • Replace the Light Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Light Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Magenta Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.2:01
Description:
Bad contact detected in ISS slot 2 floater.
Remedy:
• Remove the Photo Black Ink Cartridge and reinstall it in to the Printer. • Replace the Photo Black Ink Cartridge. • Check that the ISS to Cartridge cable (Photo Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Photo Black Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.3:01
Description:
Bad contact detected in ISS slot 3 floater.
Remedy:
• Remove the Matte Black Ink Cartridge and reinstall it in to the Printer. • Replace the Matte Black Ink Cartridge. • Check that the ISS to Cartridge cable (Matte Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Matte Black Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.4:01
Description:
Bad contact detected in ISS slot 4 floater.
Remedy:
• Remove the Yellow Ink Cartridge and reinstall it in to the Printer. • Replace the Yellow Ink Cartridge. • Check that the ISS to Cartridge cable (Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Yellow Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.5:01
Description:
Bad contact detected in ISS slot 5 floater.
Remedy:
• Remove the Light Cyan Ink Cartridge and reinstall it in to the Printer. • Replace the Light Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Light Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Cyan Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.6:01
Description:
Bad contact detected in ISS slot 6 floater.
Remedy:
• Remove the Light Gray Ink Cartridge and reinstall it in to the Printer. • Replace the Light Gray Ink Cartridge. • Check that the ISS to Cartridge cable (Light Gray Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Gray Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.7:01
Description:
Bad contact detected in ISS slot 7 floater.
Remedy:
• Remove the Cyan Ink Cartridge and reinstall it in to the Printer. • Replace the Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Cyan Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26:14
Description:
A wrong Ink Cartridge has been detected.
Remedy:
• Remove the Ink Cartridges and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Ink Cartridges.
Code: 27:03
Description:
An error has occurred in Printhead detection.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage and reinsert them. • Replace the Printheads. • Replace the Carriage Flex Cables .
Code: 27:14
Description:
A wrong Printhead has been detected.
Remedy:
• Remove the Printheads and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Printheads.
Code: 29:02
Description:
The maintenance cartridge absorber is almost full. It will have to be replaced soon.
Remedy:
• Replace the Maintenece Cartridge. • If the message persisits even though the Maintenance Cartridge has been replaced but the printer incorrectly detects that the cartridge is old, check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter (Setup > Resets > Encoder cleaning) Ë See the instructions provided in the User Maintenance Kit and • If the new Maintenance Cartridge is not detected, reset the life counter of the part manually .
Code: 32:01
Description:
TUR Disconnected.
Remedy:
• If you want to keep using the Take-up reel, you must turn off the printer and check all Take-up reel cables are connected again (Sensors cables, printer cable). • If not, you might need to manually unload the paper from the Take-up reel. Remember to cut the paper before (either manually or by pressing the “Form Feed And Cut” button).
Code: 32:01.1
Description:
This system error occurrs when there is a small amount of paper printed (less than 79 inches (200cm) long.
Remedy:
• Check there is no obstacle between the Take-up reel optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • If needed, use the TUR arrow keys to wind paper before resume printing. • To resume printing, press OK.
Code: 32:01.2
Description:
This system error happens when there is a small amount of paper printed (less than 70 inches long), and the Take Up Reel sensor detects that the loop shaper is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more that 3 seconds. The most probable cause of this error is the user has forgotten to set the switch direction or tape the paper to the spindle core, when the paper reaches the floor and blocks the TUR IR sensors.
Remedy:
• Check that there is no interference around the Take-up-reel optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • Check there is no obstacle between the Take-Up Reel optical sensors • If required, use the TUR arrow keys to wind paper before resuming the print. • When the jam is cleared, printing is resumed. Press the Ok key to clear the Warning message.
Code: 32:02
Description:
This message is shown during initilization of the printer and is meant as a warning that the TUR has been disconnected while the printer was off. This error is also shown if the user tries to enable the TUR but it is not connected to the Printer.
Remedy:
Connect the Take-up Reel to the Printer and press Ok to continue.
Code: 41:03
Description:
Electrical current limit in paper motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Replace the Media-Axis Motor . • If the System Error continues, replace the PrintMech PCA .
Code: 41:10
Description:
Electrical fault in paper motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Media-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Media-Axis Motor . • If the System Error continues, replace the PrintMech PCA
Code: 42:03
Description:
Electrical current limit in carriage motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media blocking the Carriage Assembly, then clear the obstruction. • Clean the Encoder Strip . • Replace the Scan-Axis Motor . • If the System Error continues, replace the PrintMech PCA .
Code: 42:10
Description:
Electrical fault in Carriage Motor or starting the Scan Axis or Homing Scan Axis.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter (Setup > Resets > Encoder cleaning) Ë See the instructions provided in the User Maintenance Kit and • Replace the Scan-Axis Motor . • If the System Error continues, replace the PrintMech PCA
Code: 43:10
Description:
Vacuum Fan Sstopped.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Vacuum Fan cbles are not damaged and are correctly connected to the Interconnect PCA. • Also check that the cables between the Interconnect PCA and the PrintMech PCA are not damaged and are correctly connected. • Replace the Interconnect PCA . • Replace the Vacuum Fan . • If the System Error continues, replace the PrintMech PCA
Code: 44:10
Description:
Problem with the Aerosol Fan.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Aerosol Fan . • If the System Error continues, replace the Interconnect PCA .
Code: 44:11
Description:
Aerosol Fan not connected.
Remedy:
• Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Aerosol Fan .
Code: 46:03
Description:
Primer servo shutdown.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Primer Assembly . • Replace the PrintMech PCA . • Replace the Interconnect PCA .
Description:
Error impact I2C channel.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Sausalito PCI PCA .
Code: 01.0:10
Description:
Problem with the Sausalito PCI PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Sausalito PCI PCA . • If the System Error continues, replace the Main PCA .
Code: 01.1:10
Description:
Problem with the PrintMech PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the PrintMech PCA and the Sausalito PCI PCA are not damaged and are correctly connected. • Replace the PrintMech PCA . • If the System Error continues, replace the Sausalito PCI PCA .
Code: 01.2:10
Description:
ISS PCA problem.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Low humidity in the customerfs environment can be a cause of this system errror. You can check the humidity by using the EWS. Click on the ePrinter Information Pagef and select the eCurrent Infomationf tab. The humidity level will be displayed, a low level that would cause the error is around -20%. To solve errror upgrade with the latest firmware, at least 7.0.0.3. If the printer cannot be upgraded using the normal process, upgrade using the .plt emergency file process . • If the System Error continues, replace the Ink Supply Tubes and Trailing Cable .
Code: 02.1:10
Description:
Problem with the Carriage PCA.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA. • Replace the Carriage PCA . • Replace the Sausalito PCI PCA . • Replace the Interconnect PCA.
Code: 03:10
Description:
Problem with the Power Supply Unit.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Electronics Modules Test () to troubleshoot the problem further. • If the System Error continues, replace the Power Supply Unit .
Code: 05.1:10
Description:
CPU Fan is stopped or burnt.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the CPU Fan . • If the System Error continues, replace the Main PCA .
Code: 05.3:10
Description:
Main memory size failure.
Remedy:
• Check that at least 256 megabytes of memory is installed in the Printer. • Check that the Memory Module is installed correctly. • Try installing the Memory Module in the other Memory slot and check if the System Error appears. • If the System Error reappears, replace the Memory Module . • If the System Error does NOT reappear, then the original slot could be faulty. In this case, replace the Main PCA
Code: 06:03
Description:
NVM file has bad CRC.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Hard Disk Drive .
Code: 06:10
Description:
Main NVM failure - not detected, read/write failed or readback error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Hard Disk Drive .
Code: 07:10
Description:
Aerosol Fan driver burnt.
Remedy:
• Replace the Interconnect PCA . • If the System Error continues, replace the Sausalito PCI PCA . NOTE: Replace one part at a time and check if the error has cleared before replacing another.
Code: 08:11
Description:
Problem with communication between the Front Panel, the Formatter and the HDD.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Front Panel cable is not damaged and is correctly connected to the Front Panel and to the Interconnect PCA. • Check that the Memory Module is installed correctly. • Check that the cables between the Interconnect PCA and the Main PCA are not damaged and are correctly connected. • Check that the cables between the Hard Disk Drive and the Power Supply Unit and the Main PCA are not damaged and are correctly connected. • Check that the cable between the Power Supply Unit and the Main PCA is not damaged and is correctly connected. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Hard Disk Drive . • Replace the Main PCA . • Replace the Memory Module . • Replace the Interconnect PCA . • Replace the Front Panel . • Replace the Sausalito PCI PCA.
Code: 11:10
Description:
Trailing Cable does not seem to be connected.
Remedy:
• Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and to the Sausalito PCI PCA. • Replace the Sausalito PCI PCA . • Replace the Ink Supply Tubes and Trailing Cable .NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to . • Replace the Carriage PCA .
Code: 21:03
Description:
Service Station servo shutdown.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Service Station . • Replace the PrintMech PCA . • Replace the Interconnect PCA .
Code: 21:10
Description:
Fault has been detect in the area of the Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. foam from the printerfs packaging, screws, plastic parts, etc...) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station .
Code: 21:13
Description:
Problem with the Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station. • If the System Error continues, replace the Service Station .
Code: 23:10
Description:
Problem with pressurization.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the APS cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the APS Assembly . • Replace the PrintMech PCA . • If the System Error continues, replace the Sausalito PCI PCA . NOTE: Replace one part at a time and check if the error has cleared before replacing another.
Code: 24:03
Description:
Ink Setup failure (Ink Supply Tubes purge failed).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Try purging the Ink Supply Tubes again once the Printer has been rebooted. • Install new Ink Cartridges in to the Printer and try purging the Printer again.
Code: 24:10
Description:
A broken bag has been detected in one of the Ink Cartridges.
Remedy:
• Remove the Ink Cartridges and check for any ink leaking from the cartridge. In extreme cases ink can contaminate the ISS PCA area which will then require instalIing a new ISS PCA. If the message ‘Please replace one of the defective cartridges (*). The asterisk represents a number which will identify the failed ink cartridge. 0 Magenta 1 Light Magenta 2 PhotoBlack 3 Matt Black 4 Yellow 5 Light Cyan 6 Light Gray 7 Cyan • For this issue there is a specific menu slection to check the broken bag error. Perform the gBag Broken Recoveryh Diagnostic () to troubleshoot the error code.
Code: 26.0:01
Description:
Bad contact detected in ISS slot 0 floater.
Remedy:
• Remove the Magenta Ink Cartridge and reinstall it in to the Printer. • Replace the Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Magenta Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.1:01
Description:
Bad contact detected in ISS slot 1 floater.
Remedy:
• Remove the Light Magenta Ink Cartridge and reinstall it in to the Printer. • Replace the Light Magenta Ink Cartridge. • Check that the ISS to Cartridge cable (Light Magenta Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Magenta Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.2:01
Description:
Bad contact detected in ISS slot 2 floater.
Remedy:
• Remove the Photo Black Ink Cartridge and reinstall it in to the Printer. • Replace the Photo Black Ink Cartridge. • Check that the ISS to Cartridge cable (Photo Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Photo Black Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.3:01
Description:
Bad contact detected in ISS slot 3 floater.
Remedy:
• Remove the Matte Black Ink Cartridge and reinstall it in to the Printer. • Replace the Matte Black Ink Cartridge. • Check that the ISS to Cartridge cable (Matte Black Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Matte Black Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.4:01
Description:
Bad contact detected in ISS slot 4 floater.
Remedy:
• Remove the Yellow Ink Cartridge and reinstall it in to the Printer. • Replace the Yellow Ink Cartridge. • Check that the ISS to Cartridge cable (Yellow Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Yellow Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.5:01
Description:
Bad contact detected in ISS slot 5 floater.
Remedy:
• Remove the Light Cyan Ink Cartridge and reinstall it in to the Printer. • Replace the Light Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Light Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Cyan Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.6:01
Description:
Bad contact detected in ISS slot 6 floater.
Remedy:
• Remove the Light Gray Ink Cartridge and reinstall it in to the Printer. • Replace the Light Gray Ink Cartridge. • Check that the ISS to Cartridge cable (Light Gray Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Light Gray Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26.7:01
Description:
Bad contact detected in ISS slot 7 floater.
Remedy:
• Remove the Cyan Ink Cartridge and reinstall it in to the Printer. • Replace the Cyan Ink Cartridge. • Check that the ISS to Cartridge cable (Cyan Ink Cartridge) is not damaged and is correctly connected to the Ink Supply Tubes PCA. • Replace the ISS to Cartridge cable (Cyan Ink Cartridge) . • Replace the Ink Supply Tubes and Trailing Cable NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 26:14
Description:
A wrong Ink Cartridge has been detected.
Remedy:
• Remove the Ink Cartridges and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Ink Cartridges.
Code: 27:03
Description:
An error has occurred in Printhead detection.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage and reinsert them. • Replace the Printheads. • Replace the Carriage Flex Cables .
Code: 27:14
Description:
A wrong Printhead has been detected.
Remedy:
• Remove the Printheads and check that they are the correct ones for this Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the Printheads.
Code: 29:02
Description:
The maintenance cartridge absorber is almost full. It will have to be replaced soon.
Remedy:
• Replace the Maintenece Cartridge. • If the message persisits even though the Maintenance Cartridge has been replaced but the printer incorrectly detects that the cartridge is old, check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter (Setup > Resets > Encoder cleaning) Ë See the instructions provided in the User Maintenance Kit and • If the new Maintenance Cartridge is not detected, reset the life counter of the part manually .
Code: 32:01
Description:
TUR Disconnected.
Remedy:
• If you want to keep using the Take-up reel, you must turn off the printer and check all Take-up reel cables are connected again (Sensors cables, printer cable). • If not, you might need to manually unload the paper from the Take-up reel. Remember to cut the paper before (either manually or by pressing the “Form Feed And Cut” button).
Code: 32:01.1
Description:
This system error occurrs when there is a small amount of paper printed (less than 79 inches (200cm) long.
Remedy:
• Check there is no obstacle between the Take-up reel optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • If needed, use the TUR arrow keys to wind paper before resume printing. • To resume printing, press OK.
Code: 32:01.2
Description:
This system error happens when there is a small amount of paper printed (less than 70 inches long), and the Take Up Reel sensor detects that the loop shaper is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more that 3 seconds. The most probable cause of this error is the user has forgotten to set the switch direction or tape the paper to the spindle core, when the paper reaches the floor and blocks the TUR IR sensors.
Remedy:
• Check that there is no interference around the Take-up-reel optical sensors. • Check the paper is attached to the TUR spindle. • Check the TUR switch is in the correct position. • Check there is no obstacle between the Take-Up Reel optical sensors • If required, use the TUR arrow keys to wind paper before resuming the print. • When the jam is cleared, printing is resumed. Press the Ok key to clear the Warning message.
Code: 32:02
Description:
This message is shown during initilization of the printer and is meant as a warning that the TUR has been disconnected while the printer was off. This error is also shown if the user tries to enable the TUR but it is not connected to the Printer.
Remedy:
Connect the Take-up Reel to the Printer and press Ok to continue.
Code: 41:03
Description:
Electrical current limit in paper motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Replace the Media-Axis Motor . • If the System Error continues, replace the PrintMech PCA .
Code: 41:10
Description:
Electrical fault in paper motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Media-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Media-Axis Motor . • If the System Error continues, replace the PrintMech PCA
Code: 42:03
Description:
Electrical current limit in carriage motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media blocking the Carriage Assembly, then clear the obstruction. • Clean the Encoder Strip . • Replace the Scan-Axis Motor . • If the System Error continues, replace the PrintMech PCA .
Code: 42:10
Description:
Electrical fault in Carriage Motor or starting the Scan Axis or Homing Scan Axis.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter (Setup > Resets > Encoder cleaning) Ë See the instructions provided in the User Maintenance Kit and • Replace the Scan-Axis Motor . • If the System Error continues, replace the PrintMech PCA
Code: 43:10
Description:
Vacuum Fan Sstopped.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Vacuum Fan cbles are not damaged and are correctly connected to the Interconnect PCA. • Also check that the cables between the Interconnect PCA and the PrintMech PCA are not damaged and are correctly connected. • Replace the Interconnect PCA . • Replace the Vacuum Fan . • If the System Error continues, replace the PrintMech PCA
Code: 44:10
Description:
Problem with the Aerosol Fan.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Aerosol Fan . • If the System Error continues, replace the Interconnect PCA .
Code: 44:11
Description:
Aerosol Fan not connected.
Remedy:
• Check that the Aerosol Fan cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Aerosol Fan .
Code: 46:03
Description:
Primer servo shutdown.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Primer Assembly . • Replace the PrintMech PCA . • Replace the Interconnect PCA .
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