hp LaserJet Color M551常见故障代码描述,英文手册2
更新时间：2024/4/15 17:41:50,view:71hp打印机HP LaserJet Color M551苏州hp打印机售后维修服务中心电话0512-696l6769，苏州维修点电话, hp5200lx无法读取碳粉盒数据, hp7110怎么测试, hp5200lx无法读取碳粉盒数据, HP右边有半圆灯带, hp8710打印头缺失,
Code: 10.00.70
Display:
very low OR Supplies very low
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Black print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.00.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Black print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.00.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Black print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.00.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Black print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.01.00
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Cyan print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.01.10
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Cyan print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.01.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Cyan print cartridge
Remedy:
Replace or install the indicated supply.
Code: 10.01.25
Display:
10.YY.25 Wrong cartridge in slot
Description:
The indicated cartridge is installed in the wrong position.
Cyan print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.01.25
Display:
Wrong cartridge in slot
Description:
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Cyan
Remedy:
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Code: 10.01.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used.
Cyan print cartridge
Remedy:
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.01.35
Display:
Incompatible
Description:
The indicated supplyis not compatible with this product.
Cyan print cartridge
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.01.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Cyan print cartridge
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.01.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed.
Cyan print cartridge
Remedy:
No action necessary.
Code: 10.01.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product.
Cyan print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.01.60
Display:
low OR Supplies low
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Cyan print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.01.70
Display:
very low OR Supplies very low
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Cyan print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.01.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Cyan print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.01.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Cyan print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.01.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Cyan print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.02.00
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Magenta print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.02.10
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Magenta print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.02.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Magenta print cartridge
Remedy:
Replace or install the indicated supply.
Code: 10.02.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Magenta cartridge
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.02.25
Display:
10.YY.25 Wrong cartridge in slot
Description:
The indicated cartridge is installed in the wrong position.
Magenta print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.02.25
Display:
Wrong cartridge in slot
Description:
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Magenta
Remedy:
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Code: 10.02.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used.
Magenta print cartridge
Remedy:
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.02.35
Display:
Incompatible
Description:
The indicated supplyis not compatible with this product.
Magenta print cartridge
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.02.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Magenta print cartridge
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.02.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed.
Magenta print cartridge
Remedy:
No action necessary.
Code: 10.02.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product.
Magenta print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.02.60
Display:
low OR Supplies low
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Magenta print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.02.70
Display:
very low OR Supplies very low
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Magenta print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.02.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Magenta print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.02.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Magenta print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.02.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Magenta print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.03.00
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Yellow print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.03.10
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Yellow print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.03.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Yellow print cartridge
Remedy:
Replace or install the indicated supply.
Code: 10.03.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Yellow cartridge
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.03.25
Display:
10.YY.25 Wrong cartridge in slot
Description:
The indicated cartridge is installed in the wrong position.
Yellow print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.03.25
Display:
Wrong cartridge in slot
Description:
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Yellow
Remedy:
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Code: 10.03.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used.
Yellow print cartridge
Remedy:
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.03.35
Display:
Incompatible
Description:
The indicated supplyis not compatible with this product.
Yellow print cartridge
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.03.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Yellow print cartridge
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.03.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed.
Yellow print cartridge
Remedy:
No action necessary.
Code: 10.03.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product.
Yellow print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.03.60
Display:
low OR Supplies low
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.03.70
Display:
very low OR Supplies very low
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.03.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.03.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Yellow print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Display:
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Black print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.00.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Black print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.00.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Black print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.00.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Black print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.01.00
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Cyan print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.01.10
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Cyan print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.01.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Cyan print cartridge
Remedy:
Replace or install the indicated supply.
Code: 10.01.25
Display:
10.YY.25 Wrong cartridge in
Description:
The indicated cartridge is installed in the wrong position.
Cyan print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.01.25
Display:
Wrong cartridge in
Description:
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Cyan
Remedy:
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Code: 10.01.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used.
Cyan print cartridge
Remedy:
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.01.35
Display:
Incompatible
Description:
The indicated supply
Cyan print cartridge
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.01.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Cyan print cartridge
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.01.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed.
Cyan print cartridge
Remedy:
No action necessary.
Code: 10.01.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product.
Cyan print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.01.60
Display:
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Cyan print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.01.70
Display:
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Cyan print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.01.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Cyan print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.01.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Cyan print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.01.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Cyan print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.02.00
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Magenta print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.02.10
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Magenta print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.02.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Magenta print cartridge
Remedy:
Replace or install the indicated supply.
Code: 10.02.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Magenta cartridge
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.02.25
Display:
10.YY.25 Wrong cartridge in
Description:
The indicated cartridge is installed in the wrong position.
Magenta print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.02.25
Display:
Wrong cartridge in
Description:
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Magenta
Remedy:
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Code: 10.02.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used.
Magenta print cartridge
Remedy:
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.02.35
Display:
Incompatible
Description:
The indicated supply
Magenta print cartridge
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.02.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Magenta print cartridge
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.02.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed.
Magenta print cartridge
Remedy:
No action necessary.
Code: 10.02.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product.
Magenta print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.02.60
Display:
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Magenta print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.02.70
Display:
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Magenta print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.02.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Magenta print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.02.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Magenta print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.02.70
Display:
Replace Supplies
Description:
This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an hp supply has reached its approximated end of life, the hp Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Magenta print cartridge
Remedy:
Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.03.00
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Yellow print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.03.10
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Yellow print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.03.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Yellow print cartridge
Remedy:
Replace or install the indicated supply.
Code: 10.03.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Yellow cartridge
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.03.25
Display:
10.YY.25 Wrong cartridge in
Description:
The indicated cartridge is installed in the wrong position.
Yellow print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.03.25
Display:
Wrong cartridge in
Description:
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Yellow
Remedy:
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Code: 10.03.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used.
Yellow print cartridge
Remedy:
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.03.35
Display:
Incompatible
Description:
The indicated supply
Yellow print cartridge
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.03.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Yellow print cartridge
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.03.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed.
Yellow print cartridge
Remedy:
No action necessary.
Code: 10.03.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product.
Yellow print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.03.60
Display:
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.03.70
Display:
Description:
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Code: 10.03.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Yellow print cartridge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
Code: 10.03.70
Display:
Replace
Description:
This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Yellow print cartridge
Remedy:
Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.
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