hp LaserJet Enterprise Flow MFP M525常见故障代码描述,英文手册2
更新时间：2024/4/7 20:29:55,view:107HP LaserJet Enterprise Flow MFP M525打印机苏州松陵复印机维修服务中心电话0512-696l6769，苏州HP LaserJet Enterprise Flow MFP M525松陵维修站，HP LaserJet Enterprise Flow MFP M525松陵维修站, HP1025同时闪粉盒黑蓝红, HP1025更换硒鼓, hp5225内存清零, hp1510打印机冷启动, HP126A报E8,
Code: 30.01.YY
Display:
30.01.YY Scanner failure
Description:
• 30.01.06 (event code): Scanner fan error • 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter • 30.01.42 (event code): Internal communication error
Remedy:
• 30.01.06 (event code) 1. Turn the product off and then on. 2. Check the fan, and reconnect any loose cables. 3. If the error persists, replace the fan or the scanner control board. • 30.01.41 (event code) 1. Turn the product off and then on. 2. Reseat the formatter. 3. If the error persists, replace the formatter. • 30.01.42 (event code) 1. Turn the product off and then on. 2. Check the cables connecting the scanner control board. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. 4. If the error persists, replace the scanner control board.
Code: 30.WX.YZ
Display:
30.WX.YZ Scanner fan failureoccurred.
Description:
The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced.
Remedy:
1. Turn power off then on. 2. If the error persists, replace the formatter.
Code: 31.01.47
Display:
31.01.47 Document feeder not detected
Description:
The document feeder was not detected, and might not be ADF connected. The flatbed glass is still available for scanning.
Remedy:
Turn the product off and then on.
Code: 31.03.22
Display:
31.03.22 Scanner calibration failure
Description:
The scanner calibration failed. This could affect scanning picture quality
Remedy:
Remove any paper in document feeder. Turn the product off and then on.
Code: 31.13.03
Display:
31.13.03 Document feeder pick error
Description:
The document feeder cannot pick up paper.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Touch the Start button to continue. Check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder.
Code: 31.WX.10
Display:
31.WX.10 Scanner failure
Description:
The product has detected a scanner ADF fan error.
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the ADF fan.
Code: 31.WX.15
Display:
31.WX.15 Jam in document feeder
Description:
Originals are jammed inside the document feeder top cover.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Rotate the green wheel to remove any additional paper. 4. Remove the remaining pages from the document feeder input tray. 5. Close the document feeder top cover. 6. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 7. Align the paper guides with both edges of the paper. 8. Touch the Start button to continue.
Code: 33.WX.YZ
Display:
33.WX.YZ Used board/disk installed
Description:
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:
• To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. • To delete the data on the board or disk and continue, touch the OK button.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow
Description:
The USB buffer overflowed during a busy state.
Remedy:
1. Touch the OK button to print the transferred data. Some data might be lost. 2. Check the host configuration.
Code: 41.02.00
Display:
41.02.00 Error
Description:
A beam detect misprint error has occurred.
Remedy:
If the error persists, replace the laser/scanner assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin manual sensor test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin manual sensor test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
.
Code: 49.XX.YY
Display:
49.XX.YY Error
Description:
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
Remedy:
1. Turn the product off and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid print driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.
Code: 50.WX.YZ
Display:
50.WX.YZ Fuser error
Description:
The product experienced a fuser error. • W = fuser error code • X = fuser mode • 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or AutoSense • 1: AutoSense (Normal special case distinguished from typed Normal) • 2: Normal, typed (not AutoSense) • 3: Light paper 1, 2, or 3, typed or AutoSense • 4: Heavy paper 1, typed or AutoSense • 5: Heavy paper 2, typed or AutoSense • 6: Heavy paper 3, typed or AutoSense • 7: Glossy paper 1, typed or AutoSense • 8: Glossy paper 2, typed or AutoSense • 9: Glossy paper 3, typed or AutoSense • A: Glossy film, typed or AutoSense • B: Transparency, typed or AutoSense • C: Label • D: Envelope1, Envelope2, or Envelope3 • E: Rough (designated paper 1), typed or AutoSense • F: Reserved for future fuser mode • Y = previous product sleep state • Z = next product sleep state • 0: Printing • 1: Standby level 1 (no temperature control) • 2: Standby level 2 (high temperature control) • 3: Standby level 3 (middle temperature control) • 4: Standby level 4 (low temperature control) • 5: Middle sleep • 6: Deep sleep • F: Off
Remedy:
W = A: High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector on the DC controller PCA. 5. If the error persists, replace the fuser. W = B: High fuser temperature 3: 1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the print driver. Making sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector on the DC controller PCA. 4. If the error persists, replace the fuser. W = 1, Low fuser error temperature error: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector on the DC controller PCA. 4. If the error persists, replace the fuser. W = 2, Fuser warm-up failure: 1. Reconnect the connector between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. Replace the fuser wire harness. 4. If the error persists, replace the fuser. W = 3, High fuser temperature 1: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector on the DC controller PCA. 4. If the error persists, replace the fuser. W = 4, Fuser power supply driving circuit error: 1. Remove and then reseat the fuser. 2. If this product was previously serviced, check the connector on the DC controller PCA. 3. If the error persists, replace the fuser. W = 6, Open fuser, breaking of a heater wire: 1. Check the power source. Make sure the power source meets product requirements. 2. If this product was previously serviced, check the connector on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7, Fuser pressure-release mechanism failure: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the manual sensor test to verify that the fuser pressure-release sensor is properly functioning. If it is not, replace the fuser. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor. 5. If this product was previously serviced, check the connector on the DC controller PCA. 6. If the error persists, replace the fuser. W = 8, Low fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector on the DC controller PCA. 5. If the error persists, replace the fuser. W = 9, High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector on the DC controller PCA. 5. If the error persists, replace the fuser.
Code: 51.00.YY
Display:
51.00.YY Error
Description:
An error with the laser/scanner assembly has occurred in the product. • YY = 10: Beam detect error • YY = 19: Laser malfunction • YY = 20: Black laser scanner errort
Remedy:
51.00.10: 1. Turn the product off and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Check the connectors at the DC controller, and at the laser scanner. 4. Replace the laser scanner. 51.00.19: 1. Turn the product off and then on. 2. Check the connectors on the laser scanner. 3. Replace the laser scanner. 51.00.20: 1. Perform the laser scanner component tests in the Troubleshooting menu. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connectors are fully seated on the DC controller PCA. 3. Verify that the connector J12 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the black laser scanner.
Code: 52.XX.00
Display:
52.XX.00
Description:
The laser/scanner experienced a startup error. • XX = 00: Laser/scanner motor startup error • XX = 20: Laser/scanner rotation error
Remedy:
1. Reconnect the connector on the laser/scanner driver PCA, and the connector on the DC controller PCA. 2. Use the scanner motor drive test in the component tests to verify that the scanner motor is properly functioning (listen for a high-pitched whine from the motor). If it is not, replace the laser/scanner. 3. If the error persists, replace the laser/scanner.
Code: 54.XX.YY
Display:
54.XX.YY
Description:
A sensor error has occurred.
Remedy:
54.00.03: Environmental sensor failure 1. Turn the product off and then on. 2. If the environment sensor has been removed or replaced check the connector on the environment sensor, and the connector on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 54.00.04: Engine temperature sensor 1 abnormality warning 1. Turn the product off and then on.
Code: 55.XX.YY
Display:
55.XX.YY DC Controller error
Description:
The communication link between the formatter and DC controller was lost. • 55.01.06 (event code): NVRAM memory data error warning • 55.02.06 (event code): NVRAM memory access error warning
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller.
Code: 56.00.YY
Display:
56.00.YY Error
Description:
The product experienced a communication error with the optional paper tray. • 56.00.01 (event code): Illegal input, selected paper input tray is unavailable • 56.00.02 (event code): Illegal output, selected paper output bin is unavailable
Remedy:
1. Turn the product off and then on. 2. Reseat the optional paper tray. 3. Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.0X
Display:
57.00.0X Error
Description:
A fan error has occurred.
Remedy:
Turn the product off, and then on.
Code: 58.00.04
Display:
58.00.04 Error
Description:
The low-voltage power supply is defective.
Remedy:
1. Turn the product off and then on. 2. Check the connector on the DC controller PCA. 3. If the error persists, replace the low voltage power supply.
Code: 59.00.00
Display:
59.00.00 Error
Description:
A paper path malfunction error has occurred.
Remedy:
Turn the product off then on.
Code: 59.00.20
Display:
59.00.20 Error
Description:
A motor rotation error has occurred.
Remedy:
Turn the product off and then on.
Code: 62.00.00
Display:
62.00.00 No system
Description:
The product experienced an internal system failure.
Remedy:
1. Turn the product off and then on. 2. Reload the firmware. 3. Perform a firmware upgrade. 4. If the error persists, replace the hard disk.
Code: 69.X
Display:
69.X ERROR
Description:
The duplexer mechanism has failed.
Remedy:
Turn the product off, and then on.
Code: 70.00.00
Display:
70.00.00 Error
Description:
The product experienced a DC controller failure.
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the DC controller.
Code: 81.WX.00
Display:
81.WX.00 Wireless Network Error
Description:
A wireless network component on the product has failed.
Remedy:
1. Turn the product off and then on. 2. Turn the product off, reseat the wireless network component, and then turn the product on. 3. If the error persists, replace the wireless network component.
Code: 81.WX.YZ
Display:
81.WX.YZ Embedded JetDirect Error
Description:
The product experienced an embedded hp Jetdirect print server critical error. • 81.01.00 (event code): EIO Networking Event • 81.02.00 (event code): Wireless Networking Event • 81.03.00 (event code): Access Point Wireless Networking Event • 81.04.00 (event code): Jetdirect Inside Networking Event • 81.06.00 (event code): Internal EIO Networking Event • 81.07.00 (event code): Internal Wireless Networking Event • 81.08.00 (event code): Internal Access Point Wireless Networking Event • 81.09.00 (event code): Internal Jetdirect Inside Networking Event
Remedy:
1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory, and then turn the product on. 3. If the error persists, replace the formatter.
Code: 89.19.5C
Display:
89.19.5C Error
Description:
This is a temporary firmware error that occurs every twenty-one days for the M500 and M600 products. This error does not indicate any problem with the product. NOTE: If the product power is turned off and then on again before twenty-one days elapse, this error will not occur.
Remedy:
1. Turn the product power off and then on again to clear the error. 2. Perform a firware upgrade.
Code: 98.00.01
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corruption has occurred in the firmware volume.
Remedy:
Perform the Clean Disk item in the Preboot menu, and then reload the firmware.
Code: 98.01.00
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corruption has occurred in the firmware volume.
Remedy:
Perform the Clean Disk item in the Preboot menu, and then reload the firmware.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
A remote firmware upgrade (RFU) install error.
Remedy:
Display:
30.01.YY Scanner failure
Description:
• 30.01.06 (event code): Scanner fan error • 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter • 30.01.42 (event code): Internal communication error
Remedy:
• 30.01.06 (event code) 1. Turn the product off and then on. 2. Check the fan, and reconnect any loose cables. 3. If the error persists, replace the fan or the scanner control board. • 30.01.41 (event code) 1. Turn the product off and then on. 2. Reseat the formatter. 3. If the error persists, replace the formatter. • 30.01.42 (event code) 1. Turn the product off and then on. 2. Check the cables connecting the scanner control board. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. 4. If the error persists, replace the scanner control board.
Code: 30.WX.YZ
Display:
30.WX.YZ Scanner fan failureoccurred.
Description:
The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced.
Remedy:
1. Turn power off then on. 2. If the error persists, replace the formatter.
Code: 31.01.47
Display:
31.01.47 Document feeder not detected
Description:
The document feeder was not detected, and might not be ADF connected. The flatbed glass is still available for scanning.
Remedy:
Turn the product off and then on.
Code: 31.03.22
Display:
31.03.22 Scanner calibration failure
Description:
The scanner calibration failed. This could affect scanning picture quality
Remedy:
Remove any paper in document feeder. Turn the product off and then on.
Code: 31.13.03
Display:
31.13.03 Document feeder pick error
Description:
The document feeder cannot pick up paper.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Touch the Start button to continue. Check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder.
Code: 31.WX.10
Display:
31.WX.10 Scanner failure
Description:
The product has detected a scanner ADF fan error.
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the ADF fan.
Code: 31.WX.15
Display:
31.WX.15 Jam in document feeder
Description:
Originals are jammed inside the document feeder top cover.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Rotate the green wheel to remove any additional paper. 4. Remove the remaining pages from the document feeder input tray. 5. Close the document feeder top cover. 6. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 7. Align the paper guides with both edges of the paper. 8. Touch the Start button to continue.
Code: 33.WX.YZ
Display:
33.WX.YZ Used board/disk installed
Description:
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:
• To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. • To delete the data on the board or disk and continue, touch the OK button.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow
Description:
The USB buffer overflowed during a busy state.
Remedy:
1. Touch the OK button to print the transferred data. Some data might be lost. 2. Check the host configuration.
Code: 41.02.00
Display:
41.02.00 Error
Description:
A beam detect misprint error has occurred.
Remedy:
If the error persists, replace the laser/scanner assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin manual sensor test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin manual sensor test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
.
Code: 49.XX.YY
Display:
49.XX.YY Error
Description:
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
Remedy:
1. Turn the product off and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid print driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.
Code: 50.WX.YZ
Display:
50.WX.YZ Fuser error
Description:
The product experienced a fuser error. • W = fuser error code • X = fuser mode • 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or AutoSense • 1: AutoSense (Normal special case distinguished from typed Normal) • 2: Normal, typed (not AutoSense) • 3: Light paper 1, 2, or 3, typed or AutoSense • 4: Heavy paper 1, typed or AutoSense • 5: Heavy paper 2, typed or AutoSense • 6: Heavy paper 3, typed or AutoSense • 7: Glossy paper 1, typed or AutoSense • 8: Glossy paper 2, typed or AutoSense • 9: Glossy paper 3, typed or AutoSense • A: Glossy film, typed or AutoSense • B: Transparency, typed or AutoSense • C: Label • D: Envelope1, Envelope2, or Envelope3 • E: Rough (designated paper 1), typed or AutoSense • F: Reserved for future fuser mode • Y = previous product sleep state • Z = next product sleep state • 0: Printing • 1: Standby level 1 (no temperature control) • 2: Standby level 2 (high temperature control) • 3: Standby level 3 (middle temperature control) • 4: Standby level 4 (low temperature control) • 5: Middle sleep • 6: Deep sleep • F: Off
Remedy:
W = A: High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector on the DC controller PCA. 5. If the error persists, replace the fuser. W = B: High fuser temperature 3: 1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the print driver. Making sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector on the DC controller PCA. 4. If the error persists, replace the fuser. W = 1, Low fuser error temperature error: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector on the DC controller PCA. 4. If the error persists, replace the fuser. W = 2, Fuser warm-up failure: 1. Reconnect the connector between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. Replace the fuser wire harness. 4. If the error persists, replace the fuser. W = 3, High fuser temperature 1: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector on the DC controller PCA. 4. If the error persists, replace the fuser. W = 4, Fuser power supply driving circuit error: 1. Remove and then reseat the fuser. 2. If this product was previously serviced, check the connector on the DC controller PCA. 3. If the error persists, replace the fuser. W = 6, Open fuser, breaking of a heater wire: 1. Check the power source. Make sure the power source meets product requirements. 2. If this product was previously serviced, check the connector on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7, Fuser pressure-release mechanism failure: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the manual sensor test to verify that the fuser pressure-release sensor is properly functioning. If it is not, replace the fuser. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor. 5. If this product was previously serviced, check the connector on the DC controller PCA. 6. If the error persists, replace the fuser. W = 8, Low fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector on the DC controller PCA. 5. If the error persists, replace the fuser. W = 9, High fuser temperature 2: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector between the fuser and the product. If it is damaged, replace the fuser. 4. If this product was previously serviced, check the connector on the DC controller PCA. 5. If the error persists, replace the fuser.
Code: 51.00.YY
Display:
51.00.YY Error
Description:
An error with the laser/scanner assembly has occurred in the product. • YY = 10: Beam detect error • YY = 19: Laser malfunction • YY = 20: Black laser scanner errort
Remedy:
51.00.10: 1. Turn the product off and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Check the connectors at the DC controller, and at the laser scanner. 4. Replace the laser scanner. 51.00.19: 1. Turn the product off and then on. 2. Check the connectors on the laser scanner. 3. Replace the laser scanner. 51.00.20: 1. Perform the laser scanner component tests in the Troubleshooting menu. Verify that you can hear the motor rotate. 2. If you cannot hear the motor rotate, verify that connectors are fully seated on the DC controller PCA. 3. Verify that the connector J12 on the laser/scanner assembly is securely attached. 4. If the error persists, replace the black laser scanner.
Code: 52.XX.00
Display:
52.XX.00
Description:
The laser/scanner experienced a startup error. • XX = 00: Laser/scanner motor startup error • XX = 20: Laser/scanner rotation error
Remedy:
1. Reconnect the connector on the laser/scanner driver PCA, and the connector on the DC controller PCA. 2. Use the scanner motor drive test in the component tests to verify that the scanner motor is properly functioning (listen for a high-pitched whine from the motor). If it is not, replace the laser/scanner. 3. If the error persists, replace the laser/scanner.
Code: 54.XX.YY
Display:
54.XX.YY
Description:
A sensor error has occurred.
Remedy:
54.00.03: Environmental sensor failure 1. Turn the product off and then on. 2. If the environment sensor has been removed or replaced check the connector on the environment sensor, and the connector on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 54.00.04: Engine temperature sensor 1 abnormality warning 1. Turn the product off and then on.
Code: 55.XX.YY
Display:
55.XX.YY DC Controller error
Description:
The communication link between the formatter and DC controller was lost. • 55.01.06 (event code): NVRAM memory data error warning • 55.02.06 (event code): NVRAM memory access error warning
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller.
Code: 56.00.YY
Display:
56.00.YY Error
Description:
The product experienced a communication error with the optional paper tray. • 56.00.01 (event code): Illegal input, selected paper input tray is unavailable • 56.00.02 (event code): Illegal output, selected paper output bin is unavailable
Remedy:
1. Turn the product off and then on. 2. Reseat the optional paper tray. 3. Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.0X
Display:
57.00.0X Error
Description:
A fan error has occurred.
Remedy:
Turn the product off, and then on.
Code: 58.00.04
Display:
58.00.04 Error
Description:
The low-voltage power supply is defective.
Remedy:
1. Turn the product off and then on. 2. Check the connector on the DC controller PCA. 3. If the error persists, replace the low voltage power supply.
Code: 59.00.00
Display:
59.00.00 Error
Description:
A paper path malfunction error has occurred.
Remedy:
Turn the product off then on.
Code: 59.00.20
Display:
59.00.20 Error
Description:
A motor rotation error has occurred.
Remedy:
Turn the product off and then on.
Code: 62.00.00
Display:
62.00.00 No system
Description:
The product experienced an internal system failure.
Remedy:
1. Turn the product off and then on. 2. Reload the firmware. 3. Perform a firmware upgrade. 4. If the error persists, replace the hard disk.
Code: 69.X
Display:
69.X ERROR
Description:
The duplexer mechanism has failed.
Remedy:
Turn the product off, and then on.
Code: 70.00.00
Display:
70.00.00 Error
Description:
The product experienced a DC controller failure.
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the DC controller.
Code: 81.WX.00
Display:
81.WX.00 Wireless Network Error
Description:
A wireless network component on the product has failed.
Remedy:
1. Turn the product off and then on. 2. Turn the product off, reseat the wireless network component, and then turn the product on. 3. If the error persists, replace the wireless network component.
Code: 81.WX.YZ
Display:
81.WX.YZ Embedded JetDirect Error
Description:
The product experienced an embedded hp Jetdirect print server critical error. • 81.01.00 (event code): EIO Networking Event
Remedy:
1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory, and then turn the product on. 3. If the error persists, replace the formatter.
Code: 89.19.5C
Display:
89.19.5C Error
Description:
This is a temporary firmware error that occurs every twenty-one days for the M500 and M600 products. This error does not indicate any problem with the product. NOTE: If the product power is turned off and then on again before twenty-one days elapse, this error will not occur.
Remedy:
1. Turn the product power off and then on again to clear the error. 2. Perform a firware upgrade.
Code: 98.00.01
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corruption has occurred in the firmware volume.
Remedy:
Perform the Clean Disk item in the Preboot menu, and then reload the firmware.
Code: 98.01.00
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corruption has occurred in the firmware volume.
Remedy:
Perform the Clean Disk item in the Preboot menu, and then reload the firmware.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
A remote firmware upgrade (RFU) install error.
Remedy:
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