Code: 13.B9.Bz
Display:
13.B9.Bz Fuser jam
Description:
Multi-feed jam in fuser. This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected. • 13.B9.B1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.B2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.B3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.B4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.BD Multi-Feed jam is detected when printing from the Duplexer.
Remedy:
1. Open the Right door and clear the jam in the indicated area. 2. Close the door to allow the printer to attempt to clear the jam. 3. Ensure sure that the paper meets hp printer specifications and is loaded in the trays correctly. 4. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark and over the tab on the tray. 5. Make sure that the pickup, feed, and separation roller for the specified tray are installed correctly and show no damage or wear. 6. Clean or replace the pickup/feed rollers as needed.7. Check Fuser delivery sensor for proper functionality and movement.8. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser.9. Confirm the output bin rollers are turning.10. Perform Manuel Sensor Test and check SR9 Fuser delivery sensor and PS1 fuser loop sensor. If found faulty then replace the Fuser assembly.11. Perform Manuel Sensor Test and Replace the fuser assembly.
Code: 13.B9.Cz
Display:
13.B9.Cz
Description:
Fuser Wrap Jam. This jam occurs when the media disappears from the fuser output sensor before a designated amount of time after the media reached the fuser output sensor (SR9). (It is determined that the media is being wrapped around the fuser roller) Z = Fuser mode • 13.B9.C1 (event code) Fuser wrap jam when Auto Sense (Normal). • 13.B9.C2 (event code) Fuser wrap jam when Normal. • 13.B9.C3 (event code) Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific code). • 13.B9.C4 (event code) Fuser wrap jam when Heavy 1. • 13.B9.C5 (event code) Fuser wrap jam when Heavy 2. • 13.B9.C6 (event code) Fuser wrap jam when Heavy media 3. • 13.B9.C7 (event code) Fuser wrap jam when Glossy media 1. • 13.B9.C8 (event code) Fuser wrap jam when Glossy media 2. • 13.B9.C9 (event code) Fuser wrap jam when Glossy media 3. • 13.B9.CB (event code) Fuser wrap jam when Transparency. • 13.B9.CC (event code) Fuser wrap jam when Label. • 13.B9.CD (event code) Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for specific code).
Remedy:
1. Open the upper right door and then clear any jammed paper. 2. Ensure sure that the paper meets hp printer specifications. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. 4. Reinstall the fuser, and then close the door. 5. Print a cleaning page to make sure that all of the toner is removed from the fuser roller. 6. Use the manual sensor tests to toggle the fuser output sensor (SR9). If the sensor is not functioning correctly, replace the fuser assembly. 7. If the error persists, the fuser roller or pressure roller might be damaged. Replace the fuser.
Code: 13.B9.Dz
Display:
13.B9.Dz
Description:
Fuser delivery delay jam Media did not reach Fuser sensor SR9 specified time. • 13.B9.D1 Fuser delivery delay jam when printing from Tray 1. • 13.B9.D2 Fuser delivery delay jam when printing from Tray 2. • 13.B9.D3 Fuser delivery delay jam when printing from Tray 3. • 13.B9.D4 Fuser delivery delay jam when printing from Tray 4. • 13.B9.DD Fuser delivery delay jam when printing with the Duplexer.
Remedy:
The following are possible causes and areas that should be investigated. • The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser. • The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the drum drive or the white collar that holds the toner cartridge in position has broken. • Fuser drive or delivery issue. 1. Determine where the Jam is located. 2. Open upper right door and check under the toner cartridge. 3. Remove the fuser and check for media or obstructions. Media Stopped before Fuser 1. Thoroughly check the duplex paper path and the ITB/Transfer area for issues with rollers, jammed paper or any potential obstructions that might be causing the jam 2. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 3. Inspect the Transfer feed assembly for debris or damage. Replace Right door sub Assembly. Media Stopped In or At the Fuser 1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or damage. Replace Fuser as needed. 2. Verify that fuser inlet guide is not detached or broken 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the Fuser Delivery sensor (SR9) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 5. Touch Component Test. 6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Motor Assembly. If media Did not Stop "IN FUSER" or at "Toner/Transfer Area. 1. Check paper path between transfer area and the fuser. 2. Inspect the small belts in the paper path between the Transfer Roller and the fuser for damage or movement issues. Replace if necessary. 3. Check if Belts are worn, dirty or damaged. 4. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN, Repair or Replace the feed-guide assembly.
Code: 13.B9.FF
Display:
13.B9.FF
Description:
Residual Media jam Fuser Output Sensor Paper present at SR9 after specified time limit or on power up.
Remedy:
1. Open the top and rear cover and clear the jam in the indicated area. 2. Close the covers to allow the printer to attempt to clear the jam. 3. Verify the media meets hp specification for the printer. 4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the Fuser Delivery sensor (SR9) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Motor Assembly.

Code: 13.D3.Bz
Display:
13.D3.Bz
Description:
Multi-feed to duplex re-feed jam • 13.D3.B1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.B2 The fuser is printing in fuser mode Normal. • 13.D3.B3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.B4 The fuser is printing in fuser mode Heavy 1. • 13.D3.B5 The fuser is printing in fuser mode Heavy 2. • 13.D3.B6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.B7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.B8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.B9 The fuser is printing in fuser mode Glossy media 3.
Remedy:
1. Make sure that customer is using hp Genuine cartridge and again test this printer with another working or new cartridge.2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.3. Test duplexing from multiple trays to see if issue is TRAY specific or not. If jam occurs from specific tray Troubleshoot tray pick and feed issue.4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.5. Remove the duplexer and clean the printer duplex path properly for any debris or dust.6. Check and Clean the status charge eliminator properly. (Next to transfer roller).7. Ensure all connections to duplex on the DC are properly seated.8. If needed replace the Duplex unit and the Fusing assembly and test.
Code: 13.D3.Dz
Display:
13.D3.Dz
Description:
Late to duplex re-feed jam. • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D3.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3
Remedy:
1. Open the right door and clear all paper from jam area.2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.3. Test duplexing from multiple trays to see if issue is TRAY specific or not. If jam occurs from specific tray troubleshoot tray pick and feed issue.4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.5. Ensure all connections to duplex on the DC are properly seated.6. If needed replace the Duplex unit and the Fusing assembly and test.
Code: 13.E5.FF
Display:
13.E5.FF
Description:
A power on jam has occurred
Remedy:
Check the printer for a jam.
Code: 13.EA.FF
Display:
13.EA.FF
Description:
A door jam has occurred.
Remedy:
Check the printer for a jam. See the clear jams section in the service manual. Use the component test to isolate a faulty door switch or sensor.
Code: 13.EE.FF
Display:
13.EE.FF
Description:
A door jam has occurred.
Remedy:
Check the printer for a jam. See the clear jams section in the service manual. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.
Code: 13.FF.EE
Display:
13.FF.EE
Description:
A power on jam has occurred
Remedy:
Check the printer for a jam. See the clear jams section in the service manual.
Code: 13.FF.FF
Display:
13.FF.FF
Description:
A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path.
Remedy:
action1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions.
Code: 20.00.00
Display:
20.00.00 Insufficient memory
Description:
Event log message 20.00.00. The printer does not have enough memory to print the page. The printer received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add printer memory.

Code: 21.00.00
Display:
21.00.00 Page Too Complex Event log error message 21.00.00.
Description:
The printer displays this message to indicate that the page decompression process was too slow for the printer.
Remedy:
Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.
Code: 33.02.01
Display:
33.02.01 Used board/disk installed
Description:
Used board disk installed. An encrypted board or disk with existing data previously locked to a different printer has replaced the original. If you continue, data is permanently lost.
Remedy:
1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the printer off. replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button.
Code: 41.02.00
Display:
41.02.00 Error
Description:
A beam detected misprint error occurred.
Remedy:
1. To clear the error message, touch OK.2. If the error persists, turn the printer off, and then on again.3. If the error returns, check the wire harness from the laser/scanners to the DC controller.
Code: 41.03.FZ
Display:
41.03.FZ Unknown Misprint Error
Description:
This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray
Remedy:
1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray.2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray.3. If the error persists, print a Configuration Page and note the paper size for the tray in question. • If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu. • If the tray size sensors test as GOOD, replace the paper tray. • If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller. If the cable connections are plugged in correctly and the cables are not compromised, replace the correct component that contains the tray size sensing switches.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in tray
Description:
The printer detected a different paper size than expected.
Remedy:
1. Touch OK to use another tray. 2. Print a configuration page to verify the size and type to which the trays are set. 3. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted to the correct paper size. 4. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a multipage feed. 5. Verify that the Toner cartridge and the transfer roller are seated properly. 6. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. 7. Check paper path sensors SR6 and SR9 for proper operation and that they do not stick at all. Replace any damaged sensor or assembly. 8. Check paper width sensors SR13 and SR14 for proper operation and that they do not stick at all. Replace any damaged sensor or assembly. 9. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller PCA. NOTE: • SR6 Top Sensor connects to DCC on J118. • SR9 Fuser Delivery sensor connects to Fuser PCA on J2603 then to interconnect J50 then to DCC on J116. • SR13 and SR14 Media Width sensors connect to DCC on J118. 10. Test registration assembly motor and clutch. If not function properly replace the registration assembly. If the error persists, replace the lifter assembly.
Code: 41.04.YZ
Display:
41.04.YZ Printer Error
Description:
An unknown misprint error occurred on the printer. Y = Type, Z = Tray
Remedy:
1. Touch OK to clear the error.2. If error does not clear, turn the printer off, and then on again.3. Swap out or re-seat each toner cartridge to test it.4. Check the toner cartridges before replacing any other parts (hp original?, connectors, etc.).5. Re-seat the connections to the laser/scanner and the DC controller.6. If the error persists, replace the affected laser/scanner.7. Replace the DC controller.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in tray
Description:
The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. The printer uses two types of media sensors: • Reflection: Detects the glossiness of the paper. • Transmission: Detects the thickness of the paper. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.
Code: 41.XX.YZ
Display:
41.XX.YZ Error To continue, touch “OK”
Description:
This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A printer error has occurred. XX = error type Y = fuser mode Z = input tray
Remedy:
1. To clear the message, touch the OK button.2. If the message displays again, turn the printer off, and then on again.3. If the error persists, replace the DC Controller PCA.

Code: 42.XX.YZ
Display:
42.XX.YZ
Description:
Internal system failure
Remedy:
1. Turn the printer off then on, and retry.2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.00.XX
Display:
47.00.XX
Description:
Back channel internal error.
Remedy:
1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.01.XX
Display:
47.01.XX
Description:
Image transformer internal error.
Remedy:
action1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.02.XX
Display:
47.02.XX
Description:
Job parser internal error.
Remedy:
1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.03.XX
Display:
47.03.XX
Description:
Print job internal error.
Remedy:
action1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 49.XX.YY
Display:
49.XX.YY Error To continue turn off then on
Description:
A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.
Remedy:
1. Turn the printer off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the printer firmware might help resolve the error. See the printer user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product's power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause.
Code: 50.1X
Display:
50.1X
Description:
Low fuser temperature failure
Remedy:
action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.
Code: 50.1X.YZ
Display:
50.1X.YZ
Description:
Low fuser temperature failure
Remedy:
action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

Code: 50.2X.YZ
Display:
50.2X.YZ
Description:
Fuser warm-up error
Remedy:
action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the printer power source. Make sure that the power source meets printer requirements. Make sure that the printer is the only device using the circuit.4. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser5. Reconnect the connector (J128) on the DC controller PCA, connector (J600) on the low voltage power supply assembly and the connectors (J6002 and J6003) on the fuser power supply assembly6. If the issue persists, replace the fuser.7. If error still remains, replace the fuser power supply assembly. Fuser Power Supply assembly Part number: RM2-7125-000CN 8. Replace the low-voltage power assembly.
Code: 50.3X.YZ
Display:
50.3X.YZ
Description:
High fuser temperature
Remedy:
1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the paper type setting in the printer control panel menus and in the print driver. Make sure that the settings match and are correct for the type of media being used. 4. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser. 5. If the issue persists, replace the fuser. 6. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.
Code: 50.4X.YZ
Display:
50.4X.YZ
Description:
Drive circuit fault
Remedy:
1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Check the printer power source. Make sure that the power source meets printer requirements. Make sure that the printer is the only device using the circuit. NOTE: If the printer does not meet the power requirement of 43 to 67Hz frequency, the fuser temperature control does not work properly and this will cause the malfunction. 3. Reconnect the connector (J128) on the DC controller PCA. 4. Replace the fuser power supply assembly.
Code: 50.6X.YZ
Display:
50.6X.YZ
Description:
Open fuser circuit (heating element failure)
Remedy:
1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser. 3. If the issue persists, replace the fuser.4. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.
Code: 50.7X.YZ
Display:
50.7X.YZ
Description:
Fuser pressure-release mechanism failure
Remedy:
action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Check the gear for releasing pressure of the fuser. If the gear is damaged, replace the fuser.3. Check the gear for releasing pressure of the fuser on printer side. If the gear is damaged, replace the fuser drive assembly.4. Run the sensor test in the sensor monitor mode to verify that the fuser pressure release sensor is functioning properly. If it is not, replace the fuser pressure release sensor.5. Run the fuser depressurization drive test in the actuator drive mode to verify that the fuser depressurization is functioning properly. If it is not, replace the fuser motor.6. Reconnect the connector (J79) of the fuser pressure release sensor and the connector (J115) on the DC controller PCA.7. Replace the fuser.
Code: 50.8X.YZ
Display:
50.8X.YZ
Description:
Low fuser temperature 2
Remedy:
1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser PCA assembly. Fuser Power Supply assembly Part number: RM2-7125-000CN.7. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.
Code: 50.9X.YZ
Display:
50.9X.YZ
Description:
High fuser temperature 2
Remedy:
1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the paper type setting in the printer control panel menus and in the print driver. Make sure that the settings match and are correct for the type of media being used.4. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser.5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser PCA assembly.
Code: 50.AX.YZ
Display:
50.AX.YZ
Description:
Low fuser temperature 3
Remedy:
action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser PCA assembly.7. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

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