hp LaserJet M575常见故障代码描述,英文手册1
更新时间：2024/4/10 8:42:57,view:124HP LaserJet M575打印机苏州震泽复印机维修站电话0512-696l6769，苏州HP LaserJet M575震泽维修站，HP LaserJet M575震泽维修站,
Code: 10.0X.Y0
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one toner cartridge memory tag or a memory tag is missing from a toner cartridge. Memory error: . 10.00.00 (event code): Black toner cartridge • 10.01.00 (event code): Cyan toner cartridge • 10.02.00 (event code): Magenta toner cartridge • 10.03.00 (event code): Yellow toner cartridge E-label missing: . 10.00.10 (event code): Black toner cartridge • 10.01.10 (event code): Cyan toner cartridge • 10.02.10 (event code): Magenta toner cartridge • 10.03.10 (event code): Yellow toner cartridge
Remedy:
1. Remove, and then reinstall the indicated toner cartridge. 2. If the error persists, turn the product off and then on. 3. Check the toner cartridge e-label. If it is damaged, replace the toner cartridge.
Code: 10.XX.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used. • 10.00.34 (event code) Black print cartridge • 10.01.34 (event code) Cyan print cartridge • 10.02.34 (event code) Magenta print cartridge • 10.03.34 (event code) Yellow print cartridge
Remedy:
Make sure this is a genuine hp supply. NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.XX.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed. • 10.00.40 (event code) Black print cartridge • 10.01.40 (event code) Cyan print cartridge • 10.02.40 (event code) Magenta print cartridge • 10.03.40 (event code) Yellow print cartridge
Remedy:
No action necessary.
Code: 10.XX.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge • 10.01.41 (event code) Cyan print cartridge • 10.02.41 (event code) Magenta print cartridge • 10.03.41 (event code) Yellow print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.XX.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge • 10.01.70 (event code) Cyan print cartridge • 10.02.70 (event code) Magenta print cartridge • 10.03.70 (event code) Yellow print cartridge • 10.23.70 (event code) The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.ridgedge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge or fuser kit. See the parts chapter in the repair manual for the print cartridge or fuser kit part number.
Code: 10.YY.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly. • 10.00.15 (event code) Black print cartridge • 10.01.15 (event code) Cyan print cartridge • 10.02.15 (event code) Magenta print cartridge • 10.03.15 (event code) Yellow print cartridge • 10.23.15 fuser kit • 10.31.15 TCU
Remedy:
Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number.
Code: 10.YY.25
Display:
10.YY.25 Wrong cartridge in slot
Description:
The indicated cartridge is installed in the wrong position. • 10.00.25 (event code) Black print cartridge • 10.01.25 (event code) Cyan print cartridge • 10.02.25 (event code) Magenta print cartridge • 10.03.25 (event code) Yellow print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: • Yellow • Magenta • Cyan • Black
Code: 10.YY.35
Display:
10.YY.35 Incompatible
Description:
The indicated cartridge is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.01.35 (event code) Cyan print cartridge • 10.02.35 (event code) Magenta print cartridge • 10.03.35 (event code) Yellow print cartridge • 10.23.35 (event code)
Remedy:
Install a supply that is designed for this product. See the parts chapter in the repair manual for the correct supply part number.
Code: 11.00.YY
Display:
11.00.YY Internal clock error
Description:
The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, replace the formatter.
Code: 13.A3.A3
Display:
13.A3.A3 Jam in lower right door
Description:
Print input stay jam 3. This paper stayed at the uppermost feed sensor of the optional paper feeder for the designated amount of time after it has reached the sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy:
Clear the jam: 1. Open the lower right door and remove all paper. 2. Close the lower right door. 3. Open the right door and remove all paper. 4. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Open the lower right door and check for torn pieces of paper. 3. Open the right door and check for torn pieces of paper. 4. Make sure the rollers are installed correctly. 5. Replace the rollers. 6. Replace the optional paper feeder.
Code: 13.AD.D3
Display:
13.AD.D3 Jam in tray
Description:
Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time.
Remedy:
Clear the jam: 1. Open Tray 3. 2. Clear any jammed paper. 3. Verify that the Tray 3 paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Remove the tray and check for pieces of paper. Check the lower right door for pieces of paper. 2. Replace the pickup roller. 3. Make sure the paper type is supported. 4. Replace the optional paper feeder.
Code: 13.B2.AD
Display:
13.B2.AD Jams in right door
Description:
Print input stay jam 1. The paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy:
Clear the jam: 1. Open the right door. 2. Remove any paper. 3. Remove any paper from the fuser area. 4. Lift the green guides to remove paper from the duplex area. 5. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using manual duplex. 3. If the jams occur only when duplexing, replace the right door.
Code: 13.B2.Az
Display:
13.B2.Az Jam in right door
Description:
Print input stay jam 1. This paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy:
Clear the jam: 1. Open the right door. 2. Remove any paper. 3. Remove all paper from the registration area. 4. Lift the green guides to locate the paper. 5. If you cannot access the paper, locate the rollers (covered by paper) and roll them back or forward to move the paper. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Open Tray 2 and check for paper jams. 3. Check for torn pieces of paper in the paper path. 4. Remove any paper in the fuser area. 5. Make sure the rollers are installed correctly in the trays. 6. Lift the green guides to check the paper path. 7. Locate the rollers under the paper and roll them back to attempt to gain access to the top of the page to prevent tearing of the paper.
Code: 13.B2.D1
Display:
13.B2.D1 Jam in tray 1
Description:
Print input delay jam 2. The paper did not reach the registration sensor in time.
Remedy:
Clear the jam: 1. Remove all paper from Tray 1. 2. Clear any jammed paper. 3. Reload paper in Tray 1. 4. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators. Make sure the paper guides are in the correct position. If the jam persists: 1. Make sure the paper was picked from Tray 1. 2. Check the page count by printing a usage page. 3. If the rollers are not engaging, replace the right door.
Code: 13.B2.D2
Display:
13.B2.D2 Jam in tray 2
Description:
Print input delay jam 2. The paper did not reach the registration sensor in time.
Remedy:
Clear the jam: 1. Open Tray 2. 2. Clear any jammed paper. 3. Verify that the paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Make sure the paper type is supported. 2. Open Tray 2 and check for paper jams. 3. Check for torn pieces of paper in the paper path. 4. Make sure the rollers are installed properly in Tray 2.
Code: 13.B2.D3
Display:
13.B2.D3 Jam in lower right door
Description:
Print input delay jam 2. The paper did not reach the registration sensor in time.
Remedy:
Clear the jam: 1. Open the lower right door and check for paper. 2. Close the lower right door. 3. Open the right door and remove all the paper. 4. Remove any paper found in the fuser area. 5. Close the right door. If the jam persists: 1. Check the lower right door for jammed paper. 2. Check for torn pieces of paper in the paper path. 3. Clear any obstructions or jams from the paper path. 4. Replace the rollers. 5. Replace the optional paper feeder.
Code: 13.B2.DD
Display:
13.B2.DD Jam in right door
Description:
Duplexer refeed jam 1: The paper does not reach the duplex refeed sensor in time after it is switched back during duplex printing.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Clear jams in the right door. 3. Remove the fuser and clear any jams in the paper path. 4. Clear any jams in the duplex paper path on the right door. 5. Test the duplex refeed sensor. If it fails, replace the right door.
Code: 13.B9.Az
Display:
13.B9.Az Jam in right door
Description:
Fuser delivery stay in jam 1: The paper stays at the fuser output sensor for the designated amount of time after it has reached the sensor.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Close the right door. If the jam persists: 1. Check paper type and fuser mode. 2. Check for a multi-feed. Replace the rollers if it consistently multi-feeds. 3. If the problem persists after replacing the rollers, replace the fuser.
Code: 13.B9.Cz
Display:
13.B9.Cz Fuser Wrap Jam
Description:
Wrap jam 1: The paper leaves the fuser output sensor before a designated amount of time.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper in the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Test the fuser delivery sensor. If it fails, replace the fuser. 3. If the problem persists, replace the fuser.
Code: 13.B9.Cz
Display:
13.B9.Cz Fuser wrap jam
Description:
This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor. (It is determined that the paper is being wrapped around the fuser roller). Z = Fuser mode • 1 = Normal auto sense • 2 = Normal non-auto sense • 3 = Light 1 to 3 • 4 = Heavy 1 • 5= Heavy 2 • 6= Heavy 3 • 7 = Glossy • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy film • B = Transparency • C = Label • D = Envelope 1 to 3 • O = Photo 1 to 3
Remedy:
Clear the jam. See the clear jams section in the repair manual.
Code: 13.B9.DD
Display:
13.B9.DD Jam in right door
Description:
Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.
Remedy:
Clear the jam: 1. Open the right door. CAUTION: The fuser might be hot. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any paper in the duplex area. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using plain paper. 3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser.
Code: 13.B9.Dz
Display:
13.B9.Dz Jam in right door
Description:
Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.
Remedy:
Clear the jam: 1. Open the right door. CAUTION: The fuser might be hot. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside fuser. 4. Reinstall the fuser. 5. Remove any paper in the duplex area. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using plain paper. 3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser.
Code: 13.BA.EE
Display:
13.BA.EE Jam in right door
Description:
Door open jam 1: A door is opened during printing. The jam might occur at the following areas: • Input media source 1 area • Input media source 2 area • Input media source 3 area • Registration area • Drum area • Fuser area • Paper output 1 area • Duplex pick up area • Duplex reversing area�5j
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. 1. Make sure all doors are closed. 2. Clear jams in the right door and lower right door. 3. View the event log: Look for 13.BA.EE right door or front door or 13.AA.EE lower right door.
Code: 13.FF.FF
Display:
13.FF.FF Jam in right door
Description:
Residual media in paper path jam. The paper exists at the fuser output sensor or the fuser loop sensor, or the duplexer refeed sensor when the power is turned on or the door is closed. This jam occurs when the paper stays for more than the designated amount of time continuously at any of the sensors when executing the automatic media flush.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. If the jam persists: 1. Clear jams in the right door and fuser area. 2. If possible, view the event log. 3. Conduct a manual sensor test to verify that the sensors are working correctly. 4. Replace any failed sensors or assemblies.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in Tray
Description:
A page is jammed in the indicated tray. The page did not reach the delivery sensor or registration sensor in the designated amount of time after leaving the input source. • 13.B2.D2 (event code): Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (Registration; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing. • 13.A3.D3 (event code): Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.
Remedy:
Clear the jam. See the clear jams section in the service manual.
Code: 20.00.00
Display:
20.00.00 Insufficient memory:
Description:
The product has experienced a memory error. You might have tried to transfer too many fonts or macros
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity.
Code: 21.00.00
Display:
21.00.00 Page too complex
Description:
The page decompression process was too slow for the product.
Remedy:
Touch the OK button to continue. There may be some data loss.
Code: 30.01.23
Display:
30.01.23 Scanner calibration failure
Description:
The scanner calibration failed.
Remedy:
1. Turn the product off, then on again. 2. After the product warms up, repeat the calibration process. 3. If the error persists, replace the scanner.
Code: 30.01.36
Display:
30.01.36 Upgrade Error Try downloading upgrade again
Description:
Scanner firmware upgrade error.
Remedy:
1. Resend the scanner firmware upgrade. 2. If the error persists, replace the scanner control board.
Code: 30.01.43
Display:
30.01.43 Scan memory failure
Description:
A scan memory error occurred.
Remedy:
1. Turn the product off and then on. 2. Remove the formatter, and then reinstall the formatter. 3. If the error persists, replace the formatter.
Code: 30.01.YY
Display:
30.01.YY Scanner failure
Description:
• 30.01.06 (event code): Scanner fan error. • 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter. • 30.01.42 (event code): Internal communication error.
Remedy:
• 30.01.06 (event code) 1. Turn the product off and then on. 2. Check the fan, and reconnect any loose cables. 3. If the error persists, replace the fan or the scanner control board. • 30.01.41 (event code) 1. Turn the product off and then on. 2. Reseat the formatter. 3. If the error persists, replace the formatter. • 30.01.42 (event code) 1. Turn the product off and then on. 2. Check the cables connecting the scanner control board. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. 4. If the error persists, replace the scanner control board.
Code: 30.WX.YZ
Display:
30.WX.YZ Scanner fan failure
Description:
The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced.
Remedy:
1. Turn power off then on. 2. If the error persists, replace the formatter.
Code: 31.01.03
Display:
31.01.03 Document feeder pick error
Description:
The document feeder cannot pick up paper.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Touch the Start button to continue. Check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder.
Code: 31.01.47
Display:
31.01.47 Document feeder not detected
Description:
The document feeder was not detected, and might not be ADF connected. The flatbed glass is still available for scanning.
Remedy:
Turn the product off and then on.
Code: 31.03.22
Display:
31.03.22 Scanner calibration failure
Description:
The scanner calibration failed. This could affect scanning picture quality.
Remedy:
Remove any paper in document feeder. Turn the product off and then on.
Code: 31.WX.10
Display:
31.WX.10 Scanner failure
Description:
The product has detected a scanner ADF fan error.
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the ADF fan.
Code: 31.WX.15
Display:
31.WX.15 Jam in document feeder
Description:
Originals are jammed inside the document feeder top cover.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Rotate the green wheel to remove any additional paper. 4. Remove the remaining pages from the document feeder input tray. 5. Close the document feeder top cover. 6. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 7. Align the paper guides with both edges of the paper. 8. Touch the Start button to continue.
Code: 32.1C.XX
Display:
32.1C.XX
Description:
NVRAM backup/restore
Remedy:
Code: 32.21.00
Display:
32.21.00
Description:
Corrupt firmware in external accessory.
Remedy:
Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 33.02.01
Display:
33.02.01
Description:
Used board disk installed. A used formatter or hard disk from an existing printer has been placed in this printer.
Remedy:
Reinstall the used board or disk back into its original printer.
Code: 33.WX.YZ
Display:
33.WX.YZ Used board/disk installed
Description:
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:
• To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. • To delete the data on the board or disk and continue, touch the OK button.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow
Description:
The USB buffer overflowed during a busy state.
Remedy:
1. Touch the OK button to print the transferred data. Some data might be lost. 2. Check the host configuration.
Code: 40.00.02
Display:
40.00.02 Embedded I/O buffer overflow
Description:
Too much data was sent to the embedded hp Jetdirect print server. An incorrect communications protocol might be in use.
Remedy:
1. Touch the OK button to print the transferred data. Some data might be lost. 2. Check the host configuration.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin Manual Sensor Test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin Manual Sensor Test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray
Description:
The product detected a different paper type than expected. Y = Expected type, Z = Detected type • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray
Description:
The product detected a different paper type than expected and another tray is available for use. Y = Expected type, Z = Detected type • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.WX.YZ
Display:
41.WX.YZ Error
Description:
A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer
Remedy:
1. To clear message, touch the OK button. 2. If the message reappears, turn the product off and then on. 3. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY
Description:
Internal system failure.
Remedy:
Turn the product off, then on, and retry.
Code: 47.FC.YZ
Display:
47.FC.YZ Printer calibration failed
Description:
The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event. • 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR store image failure • 47.FC.02: CPR image not found • 47.FC.03: CPR print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf store image failure • 47.FC.12: Consecutive Dmax Dhalf image not found • 47.FC.13: Consecutive Dmax Dhalf print engine execution failure • 47.FC.20: Error diffusion image not found at system initialization • 47.FC.21: Error diffusion store image failure • 47.FC.22: Error diffusion image not found • 47.FC.23: Error diffusion print engine execution failure • 47.FC.30: Drum speed adjustment Image not found at system initialization • 47.FC.31: Drum speed adjustment store image failure • 47.FC.32: Drum speed adjustment image not found • 47.FC.33: Drum speed adjustment print engine execution failure • 47.FC.40: Pulse width modulation image not found at system initialization • 47.FC.41: Pulse width modulation store image failure • 47.FC.42: Pulse width modulation image not found • 47.FC.43: Pulse width modulation print engine execution failure
Remedy:
1. Turn the product off and then on. 2. If the error persists, reload the firmware.
Code: 48.01.XX
Display:
48.01.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one toner cartridge memory tag or a memory tag is missing from a toner cartridge. Memory error: . 10.00.00 (event code): Black toner cartridge • 10.01.00 (event code): Cyan toner cartridge • 10.02.00 (event code): Magenta toner cartridge • 10.03.00 (event code): Yellow toner cartridge E-label missing: . 10.00.10 (event code): Black toner cartridge • 10.01.10 (event code): Cyan toner cartridge • 10.02.10 (event code): Magenta toner cartridge • 10.03.10 (event code): Yellow toner cartridge
Remedy:
1. Remove, and then reinstall the indicated toner cartridge. 2. If the error persists, turn the product off and then on. 3. Check the toner cartridge e-label. If it is damaged, replace the toner cartridge.
Code: 10.XX.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used. • 10.00.34 (event code) Black print cartridge • 10.01.34 (event code) Cyan print cartridge • 10.02.34 (event code) Magenta print cartridge • 10.03.34 (event code) Yellow print cartridge
Remedy:
Make sure this is a genuine hp supply. NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.XX.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed. • 10.00.40 (event code) Black print cartridge • 10.01.40 (event code) Cyan print cartridge • 10.02.40 (event code) Magenta print cartridge • 10.03.40 (event code) Yellow print cartridge
Remedy:
No action necessary.
Code: 10.XX.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge • 10.01.41 (event code) Cyan print cartridge • 10.02.41 (event code) Magenta print cartridge • 10.03.41 (event code) Yellow print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.XX.70
Display:
10.XX.70 Printing past very low
Description:
The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge • 10.01.70 (event code) Cyan print cartridge • 10.02.70 (event code) Magenta print cartridge • 10.03.70 (event code) Yellow print cartridge • 10.23.70 (event code) The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.ridgedge
Remedy:
If print quality is no longer acceptable, replace the indicated print cartridge or fuser kit. See the parts chapter in the repair manual for the print cartridge or fuser kit part number.
Code: 10.YY.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly. • 10.00.15 (event code) Black print cartridge • 10.01.15 (event code) Cyan print cartridge • 10.02.15 (event code) Magenta print cartridge • 10.03.15 (event code) Yellow print cartridge • 10.23.15 fuser kit • 10.31.15 TCU
Remedy:
Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number.
Code: 10.YY.25
Display:
10.YY.25 Wrong cartridge in
Description:
The indicated cartridge is installed in the wrong position. • 10.00.25 (event code) Black print cartridge • 10.01.25 (event code) Cyan print cartridge • 10.02.25 (event code) Magenta print cartridge • 10.03.25 (event code) Yellow print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: • Yellow • Magenta • Cyan • Black
Code: 10.YY.35
Display:
10.YY.35 Incompatible
Description:
The indicated cartridge is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.01.35 (event code) Cyan print cartridge • 10.02.35 (event code) Magenta print cartridge • 10.03.35 (event code) Yellow print cartridge • 10.23.35 (event code)
Remedy:
Install a supply that is designed for this product. See the parts chapter in the repair manual for the correct supply part number.
Code: 11.00.YY
Display:
11.00.YY Internal clock error
Description:
The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed
Remedy:
Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, replace the formatter.
Code: 13.A3.A3
Display:
13.A3.A3 Jam in lower right door
Description:
Print input stay jam 3. This paper stayed at the uppermost feed sensor of the optional paper feeder for the designated amount of time after it has reached the sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy:
Clear the jam: 1. Open the lower right door and remove all paper. 2. Close the lower right door. 3. Open the right door and remove all paper. 4. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Open the lower right door and check for torn pieces of paper. 3. Open the right door and check for torn pieces of paper. 4. Make sure the rollers are installed correctly. 5. Replace the rollers. 6. Replace the optional paper feeder.
Code: 13.AD.D3
Display:
13.AD.D3 Jam in tray
Description:
Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time.
Remedy:
Clear the jam: 1. Open Tray 3. 2. Clear any jammed paper. 3. Verify that the Tray 3 paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Remove the tray and check for pieces of paper. Check the lower right door for pieces of paper. 2. Replace the pickup roller. 3. Make sure the paper type is supported. 4. Replace the optional paper feeder.
Code: 13.B2.AD
Display:
13.B2.AD Jams in right door
Description:
Print input stay jam 1. The paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy:
Clear the jam: 1. Open the right door. 2. Remove any paper. 3. Remove any paper from the fuser area. 4. Lift the green guides to remove paper from the duplex area. 5. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using manual duplex. 3. If the jams occur only when duplexing, replace the right door.
Code: 13.B2.Az
Display:
13.B2.Az Jam in right door
Description:
Print input stay jam 1. This paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.
Remedy:
Clear the jam: 1. Open the right door. 2. Remove any paper. 3. Remove all paper from the registration area. 4. Lift the green guides to locate the paper. 5. If you cannot access the paper, locate the rollers (covered by paper) and roll them back or forward to move the paper. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Open Tray 2 and check for paper jams. 3. Check for torn pieces of paper in the paper path. 4. Remove any paper in the fuser area. 5. Make sure the rollers are installed correctly in the trays. 6. Lift the green guides to check the paper path. 7. Locate the rollers under the paper and roll them back to attempt to gain access to the top of the page to prevent tearing of the paper.
Code: 13.B2.D1
Display:
13.B2.D1 Jam in tray 1
Description:
Print input delay jam 2. The paper did not reach the registration sensor in time.
Remedy:
Clear the jam: 1. Remove all paper from Tray 1. 2. Clear any jammed paper. 3. Reload paper in Tray 1. 4. Make sure the stack fits under the tabs on the guides and does not exceed the tray-full indicators. Make sure the paper guides are in the correct position. If the jam persists: 1. Make sure the paper was picked from Tray 1. 2. Check the page count by printing a usage page. 3. If the rollers are not engaging, replace the right door.
Code: 13.B2.D2
Display:
13.B2.D2 Jam in tray 2
Description:
Print input delay jam 2. The paper did not reach the registration sensor in time.
Remedy:
Clear the jam: 1. Open Tray 2. 2. Clear any jammed paper. 3. Verify that the paper guides are in the correct position. 4. Reload the paper and close the tray. NOTE: To avoid jams, use Tray 1 to print with heavier paper. If the jam persists: 1. Make sure the paper type is supported. 2. Open Tray 2 and check for paper jams. 3. Check for torn pieces of paper in the paper path. 4. Make sure the rollers are installed properly in Tray 2.
Code: 13.B2.D3
Display:
13.B2.D3 Jam in lower right door
Description:
Print input delay jam 2. The paper did not reach the registration sensor in time.
Remedy:
Clear the jam: 1. Open the lower right door and check for paper. 2. Close the lower right door. 3. Open the right door and remove all the paper. 4. Remove any paper found in the fuser area. 5. Close the right door. If the jam persists: 1. Check the lower right door for jammed paper. 2. Check for torn pieces of paper in the paper path. 3. Clear any obstructions or jams from the paper path. 4. Replace the rollers. 5. Replace the optional paper feeder.
Code: 13.B2.DD
Display:
13.B2.DD Jam in right door
Description:
Duplexer refeed jam 1: The paper does not reach the duplex refeed sensor in time after it is switched back during duplex printing.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Clear jams in the right door. 3. Remove the fuser and clear any jams in the paper path. 4. Clear any jams in the duplex paper path on the right door. 5. Test the duplex refeed sensor. If it fails, replace the right door.
Code: 13.B9.Az
Display:
13.B9.Az Jam in right door
Description:
Fuser delivery stay in jam 1: The paper stays at the fuser output sensor for the designated amount of time after it has reached the sensor.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Close the right door. If the jam persists: 1. Check paper type and fuser mode. 2. Check for a multi-feed. Replace the rollers if it consistently multi-feeds. 3. If the problem persists after replacing the rollers, replace the fuser.
Code: 13.B9.Cz
Display:
13.B9.Cz Fuser Wrap Jam
Description:
Wrap jam 1: The paper leaves the fuser output sensor before a designated amount of time.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper in the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Test the fuser delivery sensor. If it fails, replace the fuser. 3. If the problem persists, replace the fuser.
Code: 13.B9.Cz
Display:
13.B9.Cz Fuser wrap jam
Description:
This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor. (It is determined that the paper is being wrapped around the fuser roller). Z = Fuser mode • 1 = Normal auto sense • 2 = Normal non-auto sense • 3 = Light 1 to 3 • 4 = Heavy 1 • 5= Heavy 2 • 6= Heavy 3 • 7 = Glossy • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy film • B = Transparency • C = Label • D = Envelope 1 to 3 • O = Photo 1 to 3
Remedy:
Clear the jam. See the clear jams section in the repair manual.
Code: 13.B9.DD
Display:
13.B9.DD Jam in right door
Description:
Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.
Remedy:
Clear the jam: 1. Open the right door. CAUTION: The fuser might be hot. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any paper in the duplex area. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using plain paper. 3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser.
Code: 13.B9.Dz
Display:
13.B9.Dz Jam in right door
Description:
Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.
Remedy:
Clear the jam: 1. Open the right door. CAUTION: The fuser might be hot. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside fuser. 4. Reinstall the fuser. 5. Remove any paper in the duplex area. 6. Close the right door. If the jam persists: 1. Make sure the paper type is supported. 2. Print using plain paper. 3. Test the paper path sensors and replace any sensors that fail. 4. Replace the fuser.
Code: 13.BA.EE
Display:
13.BA.EE Jam in right door
Description:
Door open jam 1: A door is opened during printing. The jam might occur at the following areas: • Input media source 1 area • Input media source 2 area • Input media source 3 area • Registration area • Drum area • Fuser area • Paper output 1 area • Duplex pick up area • Duplex reversing area�5j
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. 1. Make sure all doors are closed. 2. Clear jams in the right door and lower right door. 3. View the event log: Look for 13.BA.EE right door or front door or 13.AA.EE lower right door.
Code: 13.FF.FF
Display:
13.FF.FF Jam in right door
Description:
Residual media in paper path jam. The paper exists at the fuser output sensor or the fuser loop sensor, or the duplexer refeed sensor when the power is turned on or the door is closed. This jam occurs when the paper stays for more than the designated amount of time continuously at any of the sensors when executing the automatic media flush.
Remedy:
Clear the jam: 1. Open the right door and remove all paper. 2. Remove the fuser and any paper in the fuser area. 3. Remove any paper inside the fuser. 4. Reinstall the fuser. 5. Remove any other paper found. 6. Close the right door. If the jam persists: 1. Clear jams in the right door and fuser area. 2. If possible, view the event log. 3. Conduct a manual sensor test to verify that the sensors are working correctly. 4. Replace any failed sensors or assemblies.
Code: 13.WX.YZ
Display:
13.WX.YZ Jam in Tray
Description:
A page is jammed in the indicated tray. The page did not reach the delivery sensor or registration sensor in the designated amount of time after leaving the input source. • 13.B2.D2 (event code): Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (Registration; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing. • 13.A3.D3 (event code): Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.
Remedy:
Clear the jam. See the clear jams section in the service manual.
Code: 20.00.00
Display:
20.00.00 Insufficient memory:
Description:
The product has experienced a memory error. You might have tried to transfer too many fonts or macros
Remedy:
Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity.
Code: 21.00.00
Display:
21.00.00 Page too complex
Description:
The page decompression process was too slow for the product.
Remedy:
Touch the OK button to continue. There may be some data loss.
Code: 30.01.23
Display:
30.01.23 Scanner calibration failure
Description:
The scanner calibration failed.
Remedy:
1. Turn the product off, then on again. 2. After the product warms up, repeat the calibration process. 3. If the error persists, replace the scanner.
Code: 30.01.36
Display:
30.01.36 Upgrade Error Try downloading upgrade again
Description:
Scanner firmware upgrade error.
Remedy:
1. Resend the scanner firmware upgrade. 2. If the error persists, replace the scanner control board.
Code: 30.01.43
Display:
30.01.43 Scan memory failure
Description:
A scan memory error occurred.
Remedy:
1. Turn the product off and then on. 2. Remove the formatter, and then reinstall the formatter. 3. If the error persists, replace the formatter.
Code: 30.01.YY
Display:
30.01.YY Scanner failure
Description:
• 30.01.06 (event code): Scanner fan error. • 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter. • 30.01.42 (event code): Internal communication error.
Remedy:
• 30.01.06 (event code) 1. Turn the product off and then on. 2. Check the fan, and reconnect any loose cables. 3. If the error persists, replace the fan or the scanner control board. • 30.01.41 (event code) 1. Turn the product off and then on. 2. Reseat the formatter. 3. If the error persists, replace the formatter. • 30.01.42 (event code) 1. Turn the product off and then on. 2. Check the cables connecting the scanner control board. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face" is illuminated. Check the fax card for proper seating on the formatter. If it is not properly seated, it can prevent the formatter from seating properly. 4. If the error persists, replace the scanner control board.
Code: 30.WX.YZ
Display:
30.WX.YZ Scanner fan failure
Description:
The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced.
Remedy:
1. Turn power off then on. 2. If the error persists, replace the formatter.
Code: 31.01.03
Display:
31.01.03 Document feeder pick error
Description:
The document feeder cannot pick up paper.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Touch the Start button to continue. Check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder.
Code: 31.01.47
Display:
31.01.47 Document feeder not detected
Description:
The document feeder was not detected, and might not be ADF connected. The flatbed glass is still available for scanning.
Remedy:
Turn the product off and then on.
Code: 31.03.22
Display:
31.03.22 Scanner calibration failure
Description:
The scanner calibration failed. This could affect scanning picture quality.
Remedy:
Remove any paper in document feeder. Turn the product off and then on.
Code: 31.WX.10
Display:
31.WX.10 Scanner failure
Description:
The product has detected a scanner ADF fan error.
Remedy:
1. Turn the product off and then on. 2. If the error persists, replace the ADF fan.
Code: 31.WX.15
Display:
31.WX.15 Jam in document feeder
Description:
Originals are jammed inside the document feeder top cover.
Remedy:
1. Open the document feeder top cover. 2. Remove all paper found. 3. Rotate the green wheel to remove any additional paper. 4. Remove the remaining pages from the document feeder input tray. 5. Close the document feeder top cover. 6. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 7. Align the paper guides with both edges of the paper. 8. Touch the Start button to continue.
Code: 32.1C.XX
Display:
32.1C.XX
Description:
NVRAM backup/restore
Remedy:
Code: 32.21.00
Display:
32.21.00
Description:
Corrupt firmware in external accessory.
Remedy:
Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 33.02.01
Display:
33.02.01
Description:
Used board disk installed. A used formatter or hard disk from an existing printer has been placed in this printer.
Remedy:
Reinstall the used board or disk back into its original printer.
Code: 33.WX.YZ
Display:
33.WX.YZ Used board/disk installed
Description:
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:
• To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. • To delete the data on the board or disk and continue, touch the OK button.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow
Description:
The USB buffer overflowed during a busy state.
Remedy:
1. Touch the OK button to print the transferred data. Some data might be lost. 2. Check the host configuration.
Code: 40.00.02
Display:
40.00.02 Embedded I/O buffer overflow
Description:
Too much data was sent to the embedded hp Jetdirect print server. An incorrect communications protocol might be in use.
Remedy:
1. Touch the OK button to print the transferred data. Some data might be lost. 2. Check the host configuration.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin Manual Sensor Test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in Tray
Description:
The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3
Remedy:
1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2. Use the Tray/Bin Manual Sensor Test to verify that the tray paper switch is correctly functioning. 3. If the error persists, replace the lifter assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray
Description:
The product detected a different paper type than expected. Y = Expected type, Z = Detected type • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray
Description:
The product detected a different paper type than expected and another tray is available for use. Y = Expected type, Z = Detected type • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.WX.YZ
Display:
41.WX.YZ Error
Description:
A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer
Remedy:
1. To clear message, touch the OK button. 2. If the message reappears, turn the product off and then on. 3. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY
Description:
Internal system failure.
Remedy:
Turn the product off, then on, and retry.
Code: 47.FC.YZ
Display:
47.FC.YZ Printer calibration failed
Description:
The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event. • 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR store image failure • 47.FC.02: CPR image not found • 47.FC.03: CPR print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf store image failure • 47.FC.12: Consecutive Dmax Dhalf image not found • 47.FC.13: Consecutive Dmax Dhalf print engine execution failure • 47.FC.20: Error diffusion image not found at system initialization • 47.FC.21: Error diffusion store image failure • 47.FC.22: Error diffusion image not found • 47.FC.23: Error diffusion print engine execution failure • 47.FC.30: Drum speed adjustment Image not found at system initialization • 47.FC.31: Drum speed adjustment store image failure • 47.FC.32: Drum speed adjustment image not found • 47.FC.33: Drum speed adjustment print engine execution failure • 47.FC.40: Pulse width modulation image not found at system initialization • 47.FC.41: Pulse width modulation store image failure • 47.FC.42: Pulse width modulation image not found • 47.FC.43: Pulse width modulation print engine execution failure
Remedy:
1. Turn the product off and then on. 2. If the error persists, reload the firmware.
Code: 48.01.XX
Display:
48.01.XX Error
Description:
A job framework internal error has occurred.
Remedy:
No action necessary.
热门图文