hp LaserJet P4515x常见故障代码描述,英文手册
Code: 10.10.00
Display:
10.10.00 SUPPLY MEMORY ERROR
Description:
The product has experienced a print cartridge error.
Remedy:
1. Ensure that the cartridge is a genuine hp print cartridge. 2. Verify the connector at J74 on the DC controller PCA is securely connected. 3. Replace the print cartridge.
Code: 10.94.YY
Display:
10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE
Description:
At least one shipping lock is installed.
Remedy:
1. Open the top cover. 2. Pull the tape and then remove the print cartridge. 3. Remove the orange tabs from the print cartridge. 4. Remove the plastic insert and foam from the print cartridge area. 5. Reinsert the print cartridge and then close the top cover.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge
Remedy:
• Turn the product off and then on to clear the message. • Replace the print cartridge.
Code: 11.XX
Display:
11.XX INTERNAL CLOCK ERROR
Description:
The real time clock has experienced an error.
Remedy:
1. Power cycle the product to see if the message clears. 2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine. If the initialization routine is successful, you will need to re-enter several configuration parameters (such as the page count and the serial number). 3. If the error persists, replace the formatter PCA.
Code: 13.01.00
Display:
13.01.00 Jam in Tray 1
Description:
The Tray 1 pickup roller or solenoid might not be working correctly.
Remedy:
1. Load paper in Tray 1, and then use the paper path test to pull paper. Verify that the roller rotates. 2. If someone has performed maintenance on the product recently, verify that the Tray 1 pickup roller, feed roller, and separation roller have been installed correctly. 3. From the DIAGNOSTICS menu, run the multipurpose tray (Tray 1) solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid is not being energized, verify that the solenoid connector is attached to connector J71 on the DC controller PCA. 4. If the error persists, replace the Tray 1 solenoid (SL102).
Code: 13.03.00
Display:
13.03.00 Jam in Tray 2
Description:
The paper path might have an obstruction, or the Tray 2 solenoid might not be working correctly.
Remedy:
1. Inspect the paper path and ensure no obstacles are blocking the paper path. 2. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly. 3. From the DIAGNOSTICS menu, run the Tray 2 pickup solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid is not being energized, verify that the solenoid connector is attached to connector J72 on the DC controller PCA. 4. If the error persists, replace the Tray 2 pickup solenoid (SL101).
Code: 13.03.00
Display:
13.03.00 JAM IN TRAY X
Description:
A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.
Remedy:
1. Inspect the paper path and remove any obstructions. 2. Verify that the tray is not loaded incorrectly or overfilled. 3. For Trays 3, 4, 5, or 6, verify that the trays are stacked correctly. 4. Verify that the media meets hp media specifications. 5. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly. 6. Verify that connector J77 on the DC controller PCA is firmly seated. 7. From the DIAGNOSTICS menu, run the feed roller clutch (CL101) component test. 8. If the tray pickup motor rotates, yet the drive gears directly below the motor (on the Tray 2 pickup assembly) do not rotate, the clutch is not functioning properly. Replace the feed roller assembly.
Code: 13.20.00
Display:
13.20.00 JAM INSIDE
Description:
Paper has not moved past a certain paper sensor. can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER
Remedy:
• TRAY 2 Remove the tray, and then check the paper path for obstructions. Perform a manual sensor test and observe the prefeed sensor (PS102) status (B). Toggle the sensor flag to determine if the status changes. • TOP COVER Remove the print cartridge, and then check the paper path for obstructions. Verify that the top-of-page sensor (PS103) and the media width sensors (PS106 and PS108) are unblocked. Perform a manual sensor test and observe the status of these sensors. Toggle the sensor flags to determine if their status changes. • REAR DOOR Open or remove the rear face-up bin, and then check the paper path on each side of the fusing assembly for obstructions. Remove the fuser, if necessary. Perform a manual sensor test and observe the fuser delivery sensor (PS700) status (C). Toggle the sensor flag to determine if the status changes. • DUPLEXER Remove the duplexer, and then check the paper path for obstructions. If the message persists, replace the duplexer.
Code: 13.JJ.NT
Display:
13.JJ.NT DEVICE WARNING
Description:
The external device sent a warning.
Remedy:
No action is necessary.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN
Description:
A jam has occurred in the specified location.
Remedy:
Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an hp-authorized service or support provider.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE
Description:
A jam has occurred in the specified location.
Remedy:
Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an hp-authorized service or support provider.
Code: 13.JJ.NT
Display:
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
Description:
A jam has occurred in an input tray.
Remedy:
1. Open the top cover. 2. Remove the print cartridge and any paper. 3. Reinstall the print cartridge and close the top cover. 4. Close all trays.
Code: 21
Display:
21 PAGE TOO COMPLEX
Description:
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
Remedy:
• Press OK to print the transferred data (some data might be lost). • If this message appears often, simplify the print job or install additional memory.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use. Note: EIO 0 is reserved for the hp Jetdirect embedded print server
Remedy:
• Press OK to clear the message. (The job will not be printed.) • Check the host configuration. If the message persists, contact an hpauthorized service or support provider.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the product's internal hp Jetdirect.
Remedy:
Press OK to continue printing. Some data may be lost.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
Too much data was sent to the USB port.
Remedy:
Press OK to clear the error message. (The job will not be printed.)
Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
The connection has been broken between the product and the EIO card in the specified slot [X]. Note: EIO 0 is reserved for the hp Jetdirect embedded print server.
Remedy:
Press OK to clear the error message and continue printing.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
The connection has been broken between the product and hp Jetdirect print server.
Remedy:
1. Print the configuration and Embedded JetDirect pages to verify that the card status is “Ready,” and that the protocol reads “Ready.” 2. Verify that all the configuration parameters (IP address, configuration method, and domain) are correct. 3. Verify that you are using a working network cable. 4. Verify you can “ping” a network address from the product. 5. Verify that the hp JetDirect print server has the latest firmware. hp JetDirect firmware is part of the product firmware.
Code: 41.X
Display:
41.X ERROR
Description:
A temporary printing error occurred.
Remedy:
1. Press OK to see if the page will print. If necessary, turn the product off and then on. 2. Verify that the loaded paper meets hp specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product. 3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match. 4. Verify that the correct size paper is loaded in the input tray.
Code: 49.XXXX
Display:
49.XXXX ERROR
Description:
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
Remedy:
1. Turn off the product, and then turn it on. 2. Press Stop to clear the print job from the product memory. 3. Turn off the product, and then turn it on. 4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer. 6. Turn off the product. 7. Remove all EIO devices from the product. 8. Turn on the product. 9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device. 10. Replace an EIO device if you determine that it causes the error.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature • 50.2: Fuser warm-up service • 50.3: High fuser temperature • 50.4: Faulty fuser • 50.5: Inconsistent fuser (verify voltage model) • 50.6: Open fuser • 50.7: Pressure release mechanism failure • 50.8: Lower fuser temperature • 50.9: High fuser temperature
Remedy:
1. Power cycle the product to determine if the error is persistent. 2. Verify that the correct fuser model is installed in the product. 3. Verify that the correct voltage fuser is installed in the product. 4. Verify that the fusing assembly is firmly seated in the product chassis. Reseat the fusing the assembly, and listen for a “click” at the end of the assembly when you insert it into the product. 5. Verify that the connection to connector J82 on the DC controller PCA is firmly seated. 6. Inspect the fusing assembly connectors, at the front of the assembly, and the connectors on the high-voltage power supply PCA. Look for bent pins or debris. Clean or straighten the pins if necessary. 7. If the error persists, replace the fusing assembly. 8. If the error still persists, replace the highvoltage power supply.
Code: 51.XY
Display:
51.XY ERROR
Description:
A laser/scanner error has occurred.
Remedy:
1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear motor rotate. 2. If you cannot hear the motor rotate, verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated. 3. Verify that the wiring harness at the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT
Description:
There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1
Remedy:
Press OK to continue if you are prompted. If the message continues, you might nee
Display:
10.10.00 SUPPLY MEMORY ERROR
Description:
The product has experienced a print cartridge error.
Remedy:
1. Ensure that the cartridge is a genuine hp print cartridge. 2. Verify the connector at J74 on the DC controller PCA is securely connected. 3. Replace the print cartridge.
Code: 10.94.YY
Display:
10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE
Description:
At least one shipping lock is installed.
Remedy:
1. Open the top cover. 2. Pull the tape and then remove the print cartridge. 3. Remove the orange tabs from the print cartridge. 4. Remove the plastic insert and foam from the print cartridge area. 5. Reinsert the print cartridge and then close the top cover.
Code: 10.XX.YY
Display:
10.XX.YY SUPPLY MEMORY ERROR
Description:
An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge
Remedy:
• Turn the product off and then on to clear the message. • Replace the print cartridge.
Code: 11.XX
Display:
11.XX INTERNAL CLOCK ERROR
Description:
The real time clock has experienced an error.
Remedy:
1. Power cycle the product to see if the message clears. 2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine. If the initialization routine is successful, you will need to re-enter several configuration parameters (such as the page count and the serial number). 3. If the error persists, replace the formatter PCA.
Code: 13.01.00
Display:
13.01.00 Jam in Tray 1
Description:
The Tray 1 pickup roller or solenoid might not be working correctly.
Remedy:
1. Load paper in Tray 1, and then use the paper path test to pull paper. Verify that the roller rotates. 2. If someone has performed maintenance on the product recently, verify that the Tray 1 pickup roller, feed roller, and separation roller have been installed correctly. 3. From the DIAGNOSTICS menu, run the multipurpose tray (Tray 1) solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid is not being energized, verify that the solenoid connector is attached to connector J71 on the DC controller PCA. 4. If the error persists, replace the Tray 1 solenoid (SL102).
Code: 13.03.00
Display:
13.03.00 Jam in Tray 2
Description:
The paper path might have an obstruction, or the Tray 2 solenoid might not be working correctly.
Remedy:
1. Inspect the paper path and ensure no obstacles are blocking the paper path. 2. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly. 3. From the DIAGNOSTICS menu, run the Tray 2 pickup solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid is not being energized, verify that the solenoid connector is attached to connector J72 on the DC controller PCA. 4. If the error persists, replace the Tray 2 pickup solenoid (SL101).
Code: 13.03.00
Display:
13.03.00 JAM IN TRAY X
Description:
A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.
Remedy:
1. Inspect the paper path and remove any obstructions. 2. Verify that the tray is not loaded incorrectly or overfilled. 3. For Trays 3, 4, 5, or 6, verify that the trays are stacked correctly. 4. Verify that the media meets hp media specifications. 5. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly. 6. Verify that connector J77 on the DC controller PCA is firmly seated. 7. From the DIAGNOSTICS menu, run the feed roller clutch (CL101) component test. 8. If the tray pickup motor rotates, yet the drive gears directly below the motor (on the Tray 2 pickup assembly) do not rotate, the clutch is not functioning properly. Replace the feed roller assembly.
Code: 13.20.00
Display:
13.20.00 JAM INSIDE
Description:
Paper has not moved past a certain paper sensor.
Remedy:
• TRAY 2 Remove the tray, and then check the paper path for obstructions. Perform a manual sensor test and observe the prefeed sensor (PS102) status (B). Toggle the sensor flag to determine if the status changes. • TOP COVER Remove the print cartridge, and then check the paper path for obstructions. Verify that the top-of-page sensor (PS103) and the media width sensors (PS106 and PS108) are unblocked. Perform a manual sensor test and observe the status of these sensors. Toggle the sensor flags to determine if their status changes. • REAR DOOR Open or remove the rear face-up bin, and then check the paper path on each side of the fusing assembly for obstructions. Remove the fuser, if necessary. Perform a manual sensor test and observe the fuser delivery sensor (PS700) status (C). Toggle the sensor flag to determine if the status changes. • DUPLEXER Remove the duplexer, and then check the paper path for obstructions. If the message persists, replace the duplexer.
Code: 13.JJ.NT
Display:
13.JJ.NT DEVICE WARNING
Description:
The external device sent a warning.
Remedy:
No action is necessary.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN
Description:
A jam has occurred in the specified location.
Remedy:
Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an hp-authorized service or support provider.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE
Description:
A jam has occurred in the specified location.
Remedy:
Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an hp-authorized service or support provider.
Code: 13.JJ.NT
Display:
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
Description:
A jam has occurred in an input tray.
Remedy:
1. Open the top cover. 2. Remove the print cartridge and any paper. 3. Reinstall the print cartridge and close the top cover. 4. Close all trays.
Code: 21
Display:
21 PAGE TOO COMPLEX
Description:
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
Remedy:
• Press OK to print the transferred data (some data might be lost). • If this message appears often, simplify the print job or install additional memory.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use. Note: EIO 0 is reserved for the hp Jetdirect embedded print server
Remedy:
• Press OK to clear the message. (The job will not be printed.) • Check the host configuration. If the message persists, contact an hpauthorized service or support provider.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the product's internal hp Jetdirect.
Remedy:
Press OK to continue printing. Some data may be lost.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
Too much data was sent to the USB port.
Remedy:
Press OK to clear the error message. (The job will not be printed.)
Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
The connection has been broken between the product and the EIO card in the specified slot [X]. Note: EIO 0 is reserved for the hp Jetdirect embedded print server.
Remedy:
Press OK to clear the error message and continue printing.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
The connection has been broken between the product and hp Jetdirect print server.
Remedy:
1. Print the configuration and Embedded JetDirect pages to verify that the card status is “Ready,” and that the protocol reads “Ready.” 2. Verify that all the configuration parameters (IP address, configuration method, and domain) are correct. 3. Verify that you are using a working network cable. 4. Verify you can “ping” a network address from the product. 5. Verify that the hp JetDirect print server has the latest firmware. hp JetDirect firmware is part of the product firmware.
Code: 41.X
Display:
41.X ERROR
Description:
A temporary printing error occurred.
Remedy:
1. Press OK to see if the page will print. If necessary, turn the product off and then on. 2. Verify that the loaded paper meets hp specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product. 3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match. 4. Verify that the correct size paper is loaded in the input tray.
Code: 49.XXXX
Display:
49.XXXX ERROR
Description:
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
Remedy:
1. Turn off the product, and then turn it on. 2. Press Stop to clear the print job from the product memory. 3. Turn off the product, and then turn it on. 4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer. 6. Turn off the product. 7. Remove all EIO devices from the product. 8. Turn on the product. 9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device. 10. Replace an EIO device if you determine that it causes the error.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature • 50.2: Fuser warm-up service • 50.3: High fuser temperature • 50.4: Faulty fuser • 50.5: Inconsistent fuser (verify voltage model) • 50.6: Open fuser • 50.7: Pressure release mechanism failure • 50.8: Lower fuser temperature • 50.9: High fuser temperature
Remedy:
1. Power cycle the product to determine if the error is persistent. 2. Verify that the correct fuser model is installed in the product. 3. Verify that the correct voltage fuser is installed in the product. 4. Verify that the fusing assembly is firmly seated in the product chassis. Reseat the fusing the assembly, and listen for a “click” at the end of the assembly when you insert it into the product. 5. Verify that the connection to connector J82 on the DC controller PCA is firmly seated. 6. Inspect the fusing assembly connectors, at the front of the assembly, and the connectors on the high-voltage power supply PCA. Look for bent pins or debris. Clean or straighten the pins if necessary. 7. If the error persists, replace the fusing assembly. 8. If the error still persists, replace the highvoltage power supply.
Code: 51.XY
Display:
51.XY ERROR
Description:
A laser/scanner error has occurred.
Remedy:
1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear motor rotate. 2. If you cannot hear the motor rotate, verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated. 3. Verify that the wiring harness at the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT
Description:
There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1
Remedy:
Press OK to continue if you are prompted. If the message continues, you might nee