hp Latex 3000常见故障代码描述,英文手册6
Code: 41.02.00:08
Description:
Main roller substrate jam.
Causes:
Substrate blocking the substrate path
Remedy:
1. Remove all substrate from the substrate path. 2. Reload the substrate. 3. Run the main roller motor diagnostics.
Code: 41.02.00:18
Description:
Main roller motor’s driving voltage is too high.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.
Code: 41.02.00:21
Description:
Main roller motor overpowered.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.
Code: 41.02.00:60
Description:
Main roller motor spinning too fast.
Causes:
a. Encoder problem b. Motor problem
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear
Code: 41.02.00:61
Description:
Problem moving drive roller. Run drive roller motor diagnostic. If problem persists, call your support representative.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.
Code: 41.02.00:83
Description:
Main roller’s encoder is not calibrated.
Causes:
Calibration values missing
Remedy:
1. Recalibrate the main roller encoder. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.
Code: 41.02.00:84
Description:
Main roller encoder zero position could not be found.
Causes:
a. Encoder disk broken, dirty, or scratched b. Connections or encoder PCA problem
Remedy:
1. Run the main roller diagnostic test to check that the encoder does not read the zero. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.
Code: 41.02.00:85
Description:
Main roller’s encoder cannot be read.
Causes:
Connections or encoder PCA problem
Remedy:
1. Run the main roller’s encoder calibration. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.
Code: 41.04.00:01
Description:
Electrical PCA failure detected.. Substrate output motor internal fault
Causes:
a. Connector problem b. PSU problem c. Driver problem
Remedy:
1. Reload the substrate to clear the error. 2. Run output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:01
Description:
Output spindle motor internal fault.
Causes:
Remedy:
1. Reload the substrate to clear the error. 2. Reboot the printer. 3. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:18
Description:
Output spindle motor’s driving voltage is too high.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:21
Description:
Output spindle motor overpowered.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:51
Description:
Tension roller pinch bar unexpectedly raised.
Causes:
a. Pinch bar raised b. Sensor failure
Remedy:
1. Ensure that the pinch bar is lowered. 2. Run the substrate path sensor check diagnostic to check that the sensor works correctly. 3. Replace the sensor.
Code: 41.04.00:60
Description:
Output spindle motor spinning too fast.
Causes:
a. Encoder problem b. Motor problem
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:61
Description:
Output spindle not moving.
Causes:
a. Connection problem b. Substrate jam c. Spindle end cap worn out or blocked d. Substrate output transmission problem e. Substrate output motor f. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:01
Description:
Electrical PCA failure detected. Substrate-to-floor motor internal fault
Causes:
a. Connector problem b. PSU problem c. Driver problem
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:01
Description:
Tension roller motor internal fault.
Causes:
a. Connection problem b. Motor problem c. EE problem
Remedy:
1. Reload the substrate to clear the error. 2. Reboot the printer. 3. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:18
Description:
Tension roller motor’s driving voltage is too high.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main Roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:21
Description:
Tension roller motor overpowered.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:60
Description:
Tension roller motor spinning too fast.
Causes:
a. Encoder problem b. Motor problem
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:61
Description:
Tension roller not moving.. Substrate to floor not moving.
Causes:
a. Connection problem b. Substrate jam c. Spindle end cap worn out or blocked d. Substrate tension roller transmission problem e. Substrate tension roller motor f. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.07.00:51
Description:
Tension roller latch unexpectedly open.
Causes:
a. Latch opened b. Sensor failure
Remedy:
1. Ensure that the tension roller latches are closed on both sides. 2. Run the substrate path sensor check diagnostic to check that the sensor (on the capping station side) works correctly. 3. Replace the sensor.
Code: 41.10.01:08
Description:
Possible take-up reel paper jam.
Causes:
a. Line of sight blocked b. Sensor failure, misconnection
Remedy:
1. Check that the take-up reel optical substrate sensor works correctly and that there is no object blocking its line of sight. 2. Run the substrate path sensor check diagnostic. 3. Replace the sensor.
Code: 43.01.00:01
Description:
Vacuum blower not working in diagnostic test. Call support.
Causes:
Vacuum tachometer is not giving feedback signal.
Remedy:
1. Run diagnostic. 2. Check connections. 3. Replace part.
Code: 43.02.00:04
Description:
No feedback from the vacuum PCA. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes:
a. Connections vacuum PCA failure b. Power management
Remedy:
1. Check connections. 2. Check e-box and e-cabinet. 3. Replace vacuum PCA.
Code: 43.03.00:04
Description:
No feedback from the vacuum pressure sensor. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes:
Connections pressure sensor vacuum PCA failure
Remedy:
1. Check connections. 2. Check pressure sensor EE and air connections. 3. Replace the sensor.
Code: 43.03.00:30
Description:
Vacuum out of range. Run diagnostics. If the problem persists, call your service representative.
Causes:
a. Air path open b. Pressure sensor inlet disconnected c. Power problem d. Pump problem
Remedy:
1. Run diagnostic. 2. Check connections. 3. Check EE and air connections.
Code: 43.03.00:83
Description:
Vacuum sensor calibration fail. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes:
a. Calibration process failure b. Cabling c. Sensor malfunction d. Vacuum pump failure
Remedy:
1. Repeat calibration process. 2. Check cabling and wiring. 3. Replace the sensor. 4. Replace the vacuum pump.
Code: 46.00.01:83 ... 46.00.01:83
Description:
Primer X not calibrated. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes:
No value or zero read from NVM
Remedy:
Run primer calibration.
Code: 46.01.01:01 ... 46.01.07:01
Description:
Primer X signal failure. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes:
Current signal lost or current measure below reference threshold
Remedy:
1. Check connections. 2. Check carriage interconnect PCA 1 or 2, depending on the primer position reported. 3. Check the primer pump.
Code: 46.02.01:06 ... 46.02.07:06
Description:
Primer X leakage detected. Reset primer latch and/or check o-rings. If the problem persists, run the subsystem diagnostic.
Causes:
Current consumption measured below calibration value
Remedy:
1. Check primers, looking for leaks. 2. Check latches and o-rings. 3. Run subsystem diagnostic.
Code: 46.03.01:04, 46.03.02:04
Description:
Carriage interconnect X communication failure. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes:
a. Cabling problem between carriage interconnect and primer b. Primer problem c. Carriage interconnect problem
Remedy:
1. Try to execute primer subsystem diagnostics and follow their instructions. 2. If the printer cannot move the carriage, move it manually, and check the connections.
Code: 47.00.00:50
Description:
Wiper engage height error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. The printer is detecting an error in the engage system. b. The cleaning roll is not properly set. c. Engage is not working properly. d. The height is wrong.
Remedy:
1. Check engage and roll. 2. Repeat calibration and run subsystem diagnostic.
Code: 47.00.00:80
Description:
Engage X calibration missing. Applying nominal values.
Causes:
Calibration has been lost.
Remedy:
Recalibrate X position.
Code: 47.00.00:82
Description:
Engage Z calibration missing. Default value applied to allow printing to continue. Call your support representative for more information.
Causes:
Calibration has been lost.
Remedy:
Recalibrate Z position and run subsystem diagnostic.
Code: 47.01.01:01
Description:
Wiper engage motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signal and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power or encoder cables disconnected. d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop diagnostics to determine the possible problem. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.01:02
Description:
Wiper engage motor initialization error. Run subsystem diagnostics. If the problem persists, call support.
Causes:
a. System initialization fails. b. The printhead cleaning roll is not correctly installed. c. Engage is jammed.
Remedy:
Check the cleaning roll and run the subsystem diagnostic.
Code: 47.01.02:01
Description:
Wiper advance motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support.. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Main interconnect board failure f. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure that there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.02:02
Description:
Wiper advance motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. System initialization failure b. The printhead cleaning roll is not correctly installed c. The printhead cleaning advance motor is jammed
Remedy:
Run subsystem diagnostic.
Code: 47.01.04:01
Description:
Wiper input motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop to determine the possible problem. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.04:02
Description:
Wiper input motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative
Causes:
a. System initialization failure b. Printhead cleaning roll is not correctly installed c. Input motor is jammed
Remedy:
Run subsystem diagnostic.
Code: 47.01.05:01
Description:
Wiper output motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear of the printhead cleaning roll and ensure there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop diagnostics to determine the possible problem. See Table 5-15 Printhead cleaning. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.05:02
Description:
Wiper output motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. System initialization failure b. Printhead cleaning roll is not correctly installed c. Output motor is jammed
Remedy:
Run subsystem diagnostic.
Code: 47.04.00:01
Description:
End of printhead cleaning roll. Check that your cleaning roll is not blocked. If it is empty, replace it with a new one.
Causes:
a. Real end of roll b. The cleaning roll has slipped over its axis and the printer detects that it is not moving correctly
Remedy:
Run subsystem diagnostic.
Code: 47.05.11:04
Description:
Wiper engage motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. Engage motor drive PCA wiring/cabling problem b. Engage motor drive PCA malfunction
Remedy:
1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.
Code: 47.05.12:04
Description:
Wiper advance motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. Advance motor drive PCA wiring/cabling problem b. Advance motor drive PCA malfunction
Remedy:
1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.
Description:
Main roller substrate jam.
Causes:
Substrate blocking the substrate path
Remedy:
1. Remove all substrate from the substrate path. 2. Reload the substrate. 3. Run the main roller motor diagnostics.
Code: 41.02.00:18
Description:
Main roller motor’s driving voltage is too high.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.
Code: 41.02.00:21
Description:
Main roller motor overpowered.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.
Code: 41.02.00:60
Description:
Main roller motor spinning too fast.
Causes:
a. Encoder problem b. Motor problem
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear
Code: 41.02.00:61
Description:
Problem moving drive roller. Run drive roller motor diagnostic. If problem persists, call your support representative.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.
Code: 41.02.00:83
Description:
Main roller’s encoder is not calibrated.
Causes:
Calibration values missing
Remedy:
1. Recalibrate the main roller encoder. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.
Code: 41.02.00:84
Description:
Main roller encoder zero position could not be found.
Causes:
a. Encoder disk broken, dirty, or scratched b. Connections or encoder PCA problem
Remedy:
1. Run the main roller diagnostic test to check that the encoder does not read the zero. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.
Code: 41.02.00:85
Description:
Main roller’s encoder cannot be read.
Causes:
Connections or encoder PCA problem
Remedy:
1. Run the main roller’s encoder calibration. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.
Code: 41.04.00:01
Description:
Electrical PCA failure detected.. Substrate output motor internal fault
Causes:
a. Connector problem b. PSU problem c. Driver problem
Remedy:
1. Reload the substrate to clear the error. 2. Run output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:01
Description:
Output spindle motor internal fault.
Causes:
Remedy:
1. Reload the substrate to clear the error. 2. Reboot the printer. 3. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:18
Description:
Output spindle motor’s driving voltage is too high.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:21
Description:
Output spindle motor overpowered.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:51
Description:
Tension roller pinch bar unexpectedly raised.
Causes:
a. Pinch bar raised b. Sensor failure
Remedy:
1. Ensure that the pinch bar is lowered. 2. Run the substrate path sensor check diagnostic to check that the sensor works correctly. 3. Replace the sensor.
Code: 41.04.00:60
Description:
Output spindle motor spinning too fast.
Causes:
a. Encoder problem b. Motor problem
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.04.00:61
Description:
Output spindle not moving.
Causes:
a. Connection problem b. Substrate jam c. Spindle end cap worn out or blocked d. Substrate output transmission problem e. Substrate output motor f. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:01
Description:
Electrical PCA failure detected. Substrate-to-floor motor internal fault
Causes:
a. Connector problem b. PSU problem c. Driver problem
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:01
Description:
Tension roller motor internal fault.
Causes:
a. Connection problem b. Motor problem c. EE problem
Remedy:
1. Reload the substrate to clear the error. 2. Reboot the printer. 3. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:18
Description:
Tension roller motor’s driving voltage is too high.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main Roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:21
Description:
Tension roller motor overpowered.
Causes:
a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:60
Description:
Tension roller motor spinning too fast.
Causes:
a. Encoder problem b. Motor problem
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.05.00:61
Description:
Tension roller not moving.. Substrate to floor not moving.
Causes:
a. Connection problem b. Substrate jam c. Spindle end cap worn out or blocked d. Substrate tension roller transmission problem e. Substrate tension roller motor f. EE driver failure
Remedy:
1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.
Code: 41.07.00:51
Description:
Tension roller latch unexpectedly open.
Causes:
a. Latch opened b. Sensor failure
Remedy:
1. Ensure that the tension roller latches are closed on both sides. 2. Run the substrate path sensor check diagnostic to check that the sensor (on the capping station side) works correctly. 3. Replace the sensor.
Code: 41.10.01:08
Description:
Possible take-up reel paper jam.
Causes:
a. Line of sight blocked b. Sensor failure, misconnection
Remedy:
1. Check that the take-up reel optical substrate sensor works correctly and that there is no object blocking its line of sight. 2. Run the substrate path sensor check diagnostic. 3. Replace the sensor.
Code: 43.01.00:01
Description:
Vacuum blower not working in diagnostic test. Call support.
Causes:
Vacuum tachometer is not giving feedback signal.
Remedy:
1. Run diagnostic. 2. Check connections. 3. Replace part.
Code: 43.02.00:04
Description:
No feedback from the vacuum PCA. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes:
a. Connections vacuum PCA failure b. Power management
Remedy:
1. Check connections. 2. Check e-box and e-cabinet. 3. Replace vacuum PCA.
Code: 43.03.00:04
Description:
No feedback from the vacuum pressure sensor. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes:
Connections pressure sensor vacuum PCA failure
Remedy:
1. Check connections. 2. Check pressure sensor EE and air connections. 3. Replace the sensor.
Code: 43.03.00:30
Description:
Vacuum out of range. Run diagnostics. If the problem persists, call your service representative.
Causes:
a. Air path open b. Pressure sensor inlet disconnected c. Power problem d. Pump problem
Remedy:
1. Run diagnostic. 2. Check connections. 3. Check EE and air connections.
Code: 43.03.00:83
Description:
Vacuum sensor calibration fail. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes:
a. Calibration process failure b. Cabling c. Sensor malfunction d. Vacuum pump failure
Remedy:
1. Repeat calibration process. 2. Check cabling and wiring. 3. Replace the sensor. 4. Replace the vacuum pump.
Code: 46.00.01:83 ... 46.00.01:83
Description:
Primer X not calibrated. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes:
No value or zero read from NVM
Remedy:
Run primer calibration.
Code: 46.01.01:01 ... 46.01.07:01
Description:
Primer X signal failure. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes:
Current signal lost or current measure below reference threshold
Remedy:
1. Check connections. 2. Check carriage interconnect PCA 1 or 2, depending on the primer position reported. 3. Check the primer pump.
Code: 46.02.01:06 ... 46.02.07:06
Description:
Primer X leakage detected. Reset primer latch and/or check o-rings. If the problem persists, run the subsystem diagnostic.
Causes:
Current consumption measured below calibration value
Remedy:
1. Check primers, looking for leaks. 2. Check latches and o-rings. 3. Run subsystem diagnostic.
Code: 46.03.01:04, 46.03.02:04
Description:
Carriage interconnect X communication failure. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes:
a. Cabling problem between carriage interconnect and primer b. Primer problem c. Carriage interconnect problem
Remedy:
1. Try to execute primer subsystem diagnostics and follow their instructions. 2. If the printer cannot move the carriage, move it manually, and check the connections.
Code: 47.00.00:50
Description:
Wiper engage height error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. The printer is detecting an error in the engage system. b. The cleaning roll is not properly set. c. Engage is not working properly. d. The height is wrong.
Remedy:
1. Check engage and roll. 2. Repeat calibration and run subsystem diagnostic.
Code: 47.00.00:80
Description:
Engage X calibration missing. Applying nominal values.
Causes:
Calibration has been lost.
Remedy:
Recalibrate X position.
Code: 47.00.00:82
Description:
Engage Z calibration missing. Default value applied to allow printing to continue. Call your support representative for more information.
Causes:
Calibration has been lost.
Remedy:
Recalibrate Z position and run subsystem diagnostic.
Code: 47.01.01:01
Description:
Wiper engage motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signal and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power or encoder cables disconnected. d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop diagnostics to determine the possible problem. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.01:02
Description:
Wiper engage motor initialization error. Run subsystem diagnostics. If the problem persists, call support.
Causes:
a. System initialization fails. b. The printhead cleaning roll is not correctly installed. c. Engage is jammed.
Remedy:
Check the cleaning roll and run the subsystem diagnostic.
Code: 47.01.02:01
Description:
Wiper advance motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support.. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Main interconnect board failure f. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure that there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.02:02
Description:
Wiper advance motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. System initialization failure b. The printhead cleaning roll is not correctly installed c. The printhead cleaning advance motor is jammed
Remedy:
Run subsystem diagnostic.
Code: 47.01.04:01
Description:
Wiper input motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop to determine the possible problem. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.04:02
Description:
Wiper input motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative
Causes:
a. System initialization failure b. Printhead cleaning roll is not correctly installed c. Input motor is jammed
Remedy:
Run subsystem diagnostic.
Code: 47.01.05:01
Description:
Wiper output motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes:
a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy:
1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear of the printhead cleaning roll and ensure there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop diagnostics to determine the possible problem. See Table 5-15 Printhead cleaning. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.
Code: 47.01.05:02
Description:
Wiper output motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. System initialization failure b. Printhead cleaning roll is not correctly installed c. Output motor is jammed
Remedy:
Run subsystem diagnostic.
Code: 47.04.00:01
Description:
End of printhead cleaning roll. Check that your cleaning roll is not blocked. If it is empty, replace it with a new one.
Causes:
a. Real end of roll b. The cleaning roll has slipped over its axis and the printer detects that it is not moving correctly
Remedy:
Run subsystem diagnostic.
Code: 47.05.11:04
Description:
Wiper engage motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. Engage motor drive PCA wiring/cabling problem b. Engage motor drive PCA malfunction
Remedy:
1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.
Code: 47.05.12:04
Description:
Wiper advance motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
a. Advance motor drive PCA wiring/cabling problem b. Advance motor drive PCA malfunction
Remedy:
1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.
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