For the last two years I have been using aftermarket cartridges from Cartridge World with no problems. The last three black cartridges (HP#98 refills) have generated an error message. The message is "Cartridge Error: Cartridge on right must be replaced."
What doesn't work: 1) remove/reinstall cartridge 2) clean contacts on cartridge 3) clean contacts on printer
The first two cartridges would not work from the very beginning and were replaced free of charge. The third (present) cartridge has printed about twenty pages and now generates the error message, I am unable to access setup to generate a print report.
Is my problem in the printer or with the aftermarket cartridges? (It seems bizarre to condemn replacement cartridges which have given two years of reliable service. --- about fifteen cartridges.) What troubleshooting can you suggest?
Thank you for your response,
HP 6310 began sending the following error messages yesterday: Cartridge error: Cartridge on right must be changed.
And: Cartridge error: Cartridge not intended for this printer. I am using the required HP98 black, as I have for years, and suddenly, the error messages, and the printer will not print at all. There must be some sort of factory reset button or code to undo the problem, but I haven't a clue what/where.
I'd sure appreciate any help before I head out to buy a new printer.