HP LaserJet 5000 Offending command get error

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HP LaserJet 5000 with a new formatter and 164 mgs. of RAM. We print Quark pages that contain .eps images exported from the same application and same OS (Mac OS 9.2).

When I print those pages, the printer produces an Offending Command error. Text will print but any .eps images/files do not.

The error which prints on those pages is as follows:

--------------

ERROR: undefined
OFFENDING COMMAND: get

STACK:

/CIDFont
-dictionary-
/HeiseiMin-W3
/Serif
-dictionary-
/Adobe-Japan1
-dictionary-
/ct_StyleDicts
false
-mark-
-savelevel-
7
-mark-
-savelevel-
5

-----------------

I don't know what to do. Please help??
hp常见故障问题解答   2011-3-6 16:42:43 

    Check the firmware again. I had this same problem with a HP 5000. The way and the only way I could fix this problem was to replace the formatter board. With the 5000 you can not update the firmware on the 5000. And the only firmware that will work Mac is 3.8 and 3.76. I hope this helps.



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苏州hp售后维修站 互动   2011-3-6 16:42:43 

    Check the firmware again. I had this same problem with a HP 5000. The way and the only way I could fix this problem was to replace the formatter board. With the 5000 you can not update the firmware on the 5000. And the only firmware that will work Mac is 3.8 and 3.76. I hope this helps.


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