Samsung ML-2855 ND, multi-purpose feed

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The roller which draws paper into the multi-purpose feed jumps up and down with a rattling noise and does not draw the paper into the printer.

I have removed, inspected and replaced the roller unit which is secured by two screws. It appears to be normal.

Perhaps the problem is in the drive to the roller unit. This drive engages with the roller unit through nylon cogs on the left-hand side of the space behind the front cover.

The control panel display shows 'Paper Jam 0 Open/Close Door'. However, there is no paper jammed anywhere in the printer and opening and closing the Door (front cover) does not solve the problem.

Any help welcome.
samsung常见故障问题解答   2013-8-16 7:38:59 

    搓纸轮问题



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苏州samsung售后电话:68852789,上门服务   2013-8-16 7:38:59 

    搓纸轮问题

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