Paper Mismatch Error on hp C6150, C6180 or C7280

更新时间:2024/3/19 5:17:14,view:888

Paper Mismatch Error on HP C6150打印机苏州漕湖复印机维修服务中心电话0512-696l6769,苏州Paper Mismatch Error on HP C6150漕湖维修站,Paper Mismatch Error on HP C6150漕湖维修站,Paper Mismatch Error on HP C6150维修手册,Paper Mismatch Error on HP C6150驱动程序下载,Paper Mismatch Error on HP C6150说明书,Paper Mismatch Error on HP C6150故障代码在线技术交流,有问必答,Paper Mismatch Error on HP C6150卡纸,打印浅,亮红灯,不通电,无法使用等故障自己查询维修资料即可解决问题

I hope that this can help someone else as it has taken me all day to fix this issue on a C6180 all-in-one machine. I will ignore the normal solutions to a "paper mismatch" error such as your settings not matching your printing media. Obviously, check these first:

http://h10025.www1.hp.com

If your problem is not solved with the above steps, you have an issue with your "spot sensor" and it needs to be calibrated. Instructions:

1. Press * and # at the same time, and then release both keys.
The display reads "Enter Special Key Combo".
2. Press 3, 2, and then 9, releasing each key before pressing the next.
The display window should read "Service: R0622M" with a revision number.
3. Press the right arrow button once.
The display should read "System Configuration".
4. Press Enter or OK.
5. You will be prompted to enter serial number. Do not enter any information
on the unit.
Press the right arrow button until "media sense calibration" appears in the
display.
6. Load Paper into the unit and then press Enter or OK.
7. Media Sense Calibration process will take place.

It is one of the rare times that hp chat has fixed my printer at no cost and instantly. Here is a full transcript describing my issue and the hp chat solution:

Ryan : My C6180 is turning itself off mid-print and restarting. I would like to do a factory reset. Please tell me how.
[An agent will be with you shortly.]
[You are now chatting with Kayli .]
Kayli : Hello Ryan.
Kayli : Welcome to hp Total Care for All-in-One products. My name is Kayli. Please give me a few moments while I review your problem description details.
Ryan : ok, thanks Kayli
Ryan : I believe there is an error with the internal spot sensor as I am getting a message also that reads "Paper Mismatch"
Ryan : so what i would like to do is a factory reset
Ryan : and then get instructions on how to clean the spot sensor
Kayli : I understand that the printer is turning off automatically,Am I correct?
Ryan : yes, but not just anytime, only when I try to print
Ryan : it does it sometimes when it starts to print
Kayli : Could you provide me the exact error message you receive on the screen; this will help me assist you better.
Ryan : this means that it is not an issue with the power supply or the outlet
Ryan : because is only when I start to print
Ryan : the exact error says "Paper Mismatch"
Kayli : Okay.
Kayli : May I know the paper type and size of the paper you are using.
Ryan : i am using standard 8.5 x 11 paper
Ryan : doing standard printing
Kayli : Okay.
Kayli : For confirmation are you using hp Photosmart C6180 All-in-One Printer with XP operating system
Ryan : yes
Kayli : Please let me know how is the printer connected to the computer? (USB / Ethernet / Wireless)
Ryan : i only use it for copying and faxing, it is not connected to the computer
Ryan : it is a stand alone
Kayli : Ryan, let me share a document with you which will reslove the issue.
Kayli : Here is the link:
Kayli : http://h10025.www1.hp.com
Ryan : ok, give me a minute
Kayli : Okay.
Ryan : solution one and two I have done many times, not helping
Ryan : solution 3 is for connections to computers, and mine is not
Ryan : I have checked the unit to make sure the default paper size is 8.5x11 and the main tray is selected
Ryan : I have then ran another test, unsuccessful
Ryan : and it still says "paper mismatch"
Kayli : Okay perform the remaining steps.
Ryan : okay, give me one more minute
Kayli : Okay.
Ryan : from the report:
Ryan : The product has a sensor that detects what type of paper is loaded in the input tray
Ryan : I believe the sensor is failing or needs to be cleaned
Ryan : I would like to reset the printer now
Kayli : Okay,
Ryan : I have the "semi-full" reset instructions from teh hp website
Ryan : is there a way to do a full reset?
Kayli : A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Kayli : Reset the All-in-One to the factory default settings by following these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold # and 6 while plugging in the power cord.



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