Settings>Scan and Preferences and click Scan to....Setup and all that happens is a picture of scanner pops up very quickly and then disappears. That is it. I can not change the settings. When I try to scan from HP Director it freezes on the picture of a scanner. The fax and printer work fine and it will make copies with no problem. I am running Windows 2000 Service Pack 4 on a Gateway. I have reinstalled the software 3 times already. Does anyone have any suggestions what might be causing this and how to fix it?? Thanks in advance.">

HP 6210 wont scan--No Scan Options error

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When I try to scan from the front panel I get the message "No Scan Options Rerun device setup for this feature". Now I have chatted with HP Techs and followed their suggestions but to no avail. I go to HP Director>Settings>Scan and Preferences and click Scan to....Setup and all that happens is a picture of scanner pops up very quickly and then disappears. That is it. I can not change the settings. When I try to scan from HP Director it freezes on the picture of a scanner.

The fax and printer work fine and it will make copies with no problem.

I am running Windows 2000 Service Pack 4 on a Gateway. I have reinstalled the software 3 times already.

Does anyone have any suggestions what might be causing this and how to fix it?? Thanks in advance.
hp常见故障问题解答   2010-2-8 21:11:59 

    I also spent time on line chatting with the HP rep - what a waste of time!

Here's what I did that FIXED THE PROBLEM:

1. I uninstalled & reinstalled the software (still did not work at this point).

2. I went into the HP Director as was suggested, and made sure that "scan to" options were there - they were already set up ("to file").

3. I did a scan from here, figuring that I may have to do it this way from now on. When I finished that process, I tried the SCAN button on the front of my printer, and it worked. Go figure!

I hope this will save someone ELSE the hours I've spent!





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苏州hp售后维修站 互动   2010-2-8 21:11:59 

    I also spent time on line chatting with the HP rep - what a waste of time!

Here's what I did that FIXED THE PROBLEM:

1. I uninstalled & reinstalled the software (still did not work at this point).

2. I went into the HP Director as was suggested, and made sure that "scan to" options were there - they were already set up ("to file").

3. I did a scan from here, figuring that I may have to do it this way from now on. When I finished that process, I tried the SCAN button on the front of my printer, and it worked. Go figure!

I hope this will save someone ELSE the hours I've spent!



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